So, you know there’s this thing called Facebook, right?
Of course. You probably have a personal profile. And a fan page for your business. Lots (and lots) of people do.
But how are you using it?
That’s the real question. And it’s worth asking, because what most small businesses have done is gone right out and started a fan page with no idea about what to use it for.
Because they don’t ask, they use it for the same thing they use everything else for: shameless self promotion. Which is great, if Facebook were direct mail. Which it’s not.
So what is it, then?
Well, for starters, it’s the most popular social network in the world. But you already knew that. It’s more worthwhile to think about what that means. Social Network. It’s people sharing their lives, sometimes with passion, and staying connected with one another.
Staying connected. For a small business, that’s a tall order. Just because the tools exist doesn’t mean anyone wants to hear from you. Especially if all you’re going to do is talk about yourself.
In fact, it’s probably best to flip that idea around completely: Facebook is a way for your fans to talk about themselves. If you make it that. And that’s how to stay connected.
Here are some simple ways to make Facebook updates that help you stay connected to your fans:
-Post everyday, or almost everyday. A great way to make a connection is to be consistent. If you post at about the same time everyday, all the better. People will start to be able to trust that their time is being well spent connecting with you, because you’re there.
-Establish a tone. Remember that it’s social. Meaning, you need a voice. Be a person. Talk, don’t write. People are going to trust you a lot more if it’s you they’re trusting, and not just a logo.
-Be brief. Attention spans are short. Get to the point in a sentence. Two, tops. If you have more to say than that, write it in a note, then post the link to the note. Or better yet, blog. The people that trust you will follow your links. But shoving out big updates doesn’t do them any favors. Your big posts become a burden.
-Be interesting, and failing that, helpful. People want information, yes, but on Facebook, they want social information; what’s your business doing that makes them better informed socially? What kind of people do you cater to? (The answer better not be “everybody”). You know your business intimately, and there’s no one better prepared to answer that than you.
-Ask questions. Statements have endings; questions have openings. If the goal, as stated above, is to give your fans a way to talk about themselves, how better to do that than with a question?
-Follow up. If there’s a comment, or a long list of comments, on an update you posted, weigh in. Show people that you’re paying attention. Validate the fact that they’ve given you their time, the most precious resource any of us have. Yes, even on Facebook.
Some of that info is pretty elementary. But you also probably know just how many people are doing it wrong. And I really mean that. Spamming, pushing, shouting- that’s the wrong way to use Facebook.
If you want to give your fans something, that is.
Thoughts?










