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We write about what we do. Digital marketing ideas that are approachable, through the lens of our work; that’s what you’ll find in our posts.

Posts Tagged ‘writing’

How To Write A Facebook Update For Your Business

Wednesday, August 4th, 2010
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So, you know there’s this thing called Facebook, right?

Of course.  You probably have a personal profile.  And a fan page for your business. Lots (and lots) of people do.

But how are you using it?

That’s the real question.  And it’s worth asking, because what most small businesses have done is gone right out and started a fan page with no idea about what to use it for.

Because they don’t ask, they use it for the same thing they use everything else for: shameless self promotion.  Which is great, if Facebook were direct mail.  Which it’s not.

So what is it, then?

Well, for starters, it’s the most popular social network in the world.  But you already knew that.  It’s more worthwhile to think about what that means.  Social Network.  It’s people sharing their lives, sometimes with passion, and staying connected with one another.

Staying connected.  For a small business, that’s a tall order.  Just because the tools exist doesn’t mean anyone wants to hear from you.  Especially if all you’re going to do is talk about yourself.

In fact, it’s probably best to flip that idea around completely: Facebook is a way for your fans to talk about themselves.  If you make it that.  And that’s how to stay connected.

Here are some simple ways to make Facebook updates that help you stay connected to your fans:

-Post everyday, or almost everyday.  A great way to make a connection is to be consistent.  If you post at about the same time everyday, all the better.  People will start to be able to trust that their time is being well spent connecting with you, because you’re there.

-Establish a tone. Remember that it’s social.  Meaning, you need a voice.  Be a person.  Talk, don’t write.  People are going to trust you a lot more if it’s you they’re trusting, and not just a logo.

-Be brief.  Attention spans are short.  Get to the point in a sentence.  Two, tops. If you have more to say than that, write it in a note, then post the link to the note.  Or better yet, blog.  The people that trust you will follow your links.  But shoving out big updates doesn’t do them any favors.  Your big posts become a burden.

-Be interesting, and failing that, helpful.  People want information, yes, but on Facebook, they want social information; what’s your business doing that makes them better informed socially?  What kind of people do you cater to? (The answer better not be “everybody”).  You know your business intimately, and there’s no one better prepared to answer that than you.

-Ask questions.  Statements have endings; questions have openings.  If the goal, as stated above, is to give your fans a way to talk about themselves, how better to do that than with a question?

-Follow up.  If there’s a comment, or a long list of comments, on an update you posted, weigh in.  Show people that you’re paying attention.  Validate the fact that they’ve given you their time, the most precious resource any of us have. Yes, even on Facebook.

Some of that info is pretty elementary.  But you also probably know just how many people are doing it wrong.  And I really mean that.  Spamming, pushing, shouting- that’s the wrong way to use Facebook.

If you want to give your fans something, that is.

Thoughts?

Do You Believe In Your Content?

Tuesday, July 27th, 2010
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It’s easy to say so.  Not so easy to actually do.

It’s all about trust.  If you trust your customers to get it, you can do amazing things with content.  You get to make it personal.  You can use a shared language all your own.  You can be brave.  You can even fail, and try again, and fail, and try again.  Content like that commands belief.

No trust, though, and there’s no way to create belief.  You have to cover all the bases.  You have to hedge.  You have to play the devil’s advocate.  You have to appeal to all sides.  You have to dumb down and market to the largest common denominator.  You have to tell only part of the story (the shiny part).

Can you really believe in something like that?


Writing Video 101

Friday, July 23rd, 2010
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That’s right, it says “Writing Video”.  Scripts.

You can do this.  Video is huge.  There are numbers and statistics showing that investment in online video marketing is continuing to grow, year after year.

Duh.  Of course it is.  Think of what video has going for it:

-It’s quick.  Small businesses can make their own videos in the amount of time it takes a production company to get donuts for their meeting.

-It’s cheap.  $150 bucks buys you all the HD camera you’ll ever need.  Throw in another ten for some lighting, if you’re getting all fancy.

-It’s easy.  Turn it on, shoot some footage, and post it everywhere.  Done.

The question is, what are you going to film?  What’s your content?  Those are the questions to answer, not “how?”.

Here are some tips for creating video scripts:

Less Is More Let the video do the work.  Keep in mind that you’re writing for a medium that captures an audience through pictures, not words.

Set The Scene Regardless of whether your video is a monologue, a documentary clip, or an info piece, include the setting in the writing.  It should have something to do with your subject, so remember it when writing the script.

Include Some SEO Google is using the same tech as they use in Google Voice to index video clips.  That means that what you’re writing, even though the audience won’t see the transcript, can influence search results.  Keywords, people.

Outline Especially for informal videos, you want the script to come off naturally.  That’s hard to do with people who aren’t professional actors, so including an outline can help cover your subject without setting the script in stone.

Include Directions If you see your action taking a certain course, make sure you include it in [brackets].  Don’t leave everything up to the camera; make the action part of your script.

Remember, these are tips for informal videos.  Which you can make tons of without a ton of investment.  Add a little planning on the front end with a script, and you’ve got another channel for your digital marketing.

5 Editing Tips Every Blogger Should Know

Monday, July 19th, 2010
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Writing is writing.  But what you’re doing is something else: business blogging.

You’re talking about what’s going on in your world, giving your perspective, sharing your expertise.  There’s an element to what you’re writing that makes it stand out from other content you produce, like brochures or white papers.

That element is speed.

As a business blogger, you need to produce content.  Regularly.  It has to be interesting.  Valuable.  Useful.  And it has to be quick; if you’re like most other small business bloggers, writer is just one tiny hat among the several hundred others you’re wearing.

So you have to be quick and you have to be good.  It reminds me of that old sign you’d sometimes see:  ”It can be quick, it can be good, or it can be cheap: pick any two”.  It’s arguable whether or not blogging is cheap; there’s a significant time investment if you’re going to do it right.  But for now, let’s say that one’s a given, and we’re going with the other two.  Quick and good.

How do you make that happen?  One way is to be a better editor.  It’s one thing to crank out some ideas, but it’s another to make them readable and interesting.

Here are five editing tips you can use to help make your writing both quick and good:

Don’t Stop: It’s not quite stream-of-consciousness, but you shouldn’t stop writing once you start.  Keep pushing instead of working on that “perfect” paragraph.  William Zinsser has some excellent examples of writing through your mistakes (the opposite of editing as you go) in his book On Writing Well. There is no slower way to edit than to do it as you write.

Get Consistent: Build some style into your writing that you go back to over and over.  For example, use two spaces after sentences.  Or start to understand that you like to begin sentences with “And” or “But”.  Get familiar with where you like to use colons.  The more comfortable you are with the devices of writing, the less of a challenge it’ll be when you go to edit: you’ll already know what you want your words to sound like.  Consistency builds speed in editing.

Read: Without exception, good writers are good readers.  With 14 bazillion blogs out there, you should have no trouble finding something to read that you’re interested in, and that can help provide some ideas about style for your own writing.  Don’t get too caught up trying to write like others, but do pay attention to what other writers, good writers, are doing.  This blogging stuff is like anything else- there is technique to be learned.  Reading a lot helps you be a better, quicker editor.

Read (part II): I say it a lot, because I feel it’s the most neglected (and probably the best) piece of editing advice I’ve come across:  read your stuff out loud before you publish.  There are tons of reasons to do this, not the least of which is because you want, to a large extent, to write like you talk.  Also, it’s hard to miss mistakes if you hear them.  Reading out loud is the cruise missile of editing.  You can cover pretty much everything with it.

Cut.  Cut Again.  Cut Some More. The reason I saved this for last is because it’s probably the most widely known editing tip, but maybe the most misunderstood, especially when you start to think about writing in terms of being quick and good.  When you go through what you’ve written, what are you looking to cut?  Well, start with paragraphs (make them smaller).  Then sentences (make two short ones out of one long one).  Then words (don’t use “unornamented” when you mean “plain”).  The thing is, once you get used to those inevitable cuts when you’re editing, you’ll start to incorporate the cutting process into your writing, making your posts better, at the same time you’re producing them faster.

Well, what about it, editors?  What am I missing here?  Can you be quick and good, or are they mutually exclusive?

Get Help Now: A 12 Step Program For Digital Marketing

Friday, July 16th, 2010
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You know you need help.  Just the fact that you’re reading this right now proves it.

Admit it:  you’ve been meaning to update your site for years.  But, for some reason, you can’t.  You’ve used every excuse in the book, but the reality is this: your content has become unmanageable.

If you’re serious, if you’re ready to make a change, there is a way…

The 12 Steps Of Marketers Anonymous

1.  You admitted that you are powerless over what you call your website as it stands right now.

2.  You came to believe that a digital marketing team could restore you to sanity.

3.  You made a decision to turn your website over to your digital marketing team because you didn’t understand it.  Yet.

4.  You made a searching and fearless inventory of your content, noting what can be salvaged and why.

5.  You admitted the exact nature of your wrongs, from losing passwords to hiring your nephew to build the damn thing in the first place.

6.  You were entirely ready to have your digital marketing team remove the defective site from the internet.

7.  You humbly ask you marketing team to make the logo bigger.  When they refuse, you finally understand why.

8.  You made a list of all pages that were wrong, and became willing to amend each one.

9.  You made direct amends to those pages, and became fully involved in your digital marketing strategy.

10.  You continue to take a personal inventory of your site, and when you were wrong, promptly admitted it, via twitter.

11.  Sought through communication and timely feedback to better understand your digital marketing strategy, learning to use new tools and techniques to carry that out.

12.  Having had a technical awakening as a result of these steps, you tried to carry this message to other marketers, and practice these principles in everything you do online.

If You Want To Write, You Have To Struggle

Monday, July 5th, 2010
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The blank page.

That’s a pretty scary opponent for most people.  It’s what keeps most marketing from being effective, much less from being any good.Pushing Up Through Pavers

It’s sadistic, but the blank page makes me happy.  It’s a security fence.  A checkpoint.  Only the people who are willing to struggle through the blank page, who put some effort into this, are going to get anything done.

That’s as it should be.

Here are some tips for those of us who face the blank page, and come out writing:

Bank- It’s called a swipe file, and it’s a necessity in the content world.  Take your ideas and keep them somewhere accessible.  Then, when the blank page greets you in the morning, you’ll immediately have an answer to the never ending question, “What should I write?”

Move- Don’t stop to wait for inspiration to hit you; you’ll be waiting a long, long time.  Keep moving.  By that, I mean don’t stop to edit as you write.  Outlines are a good way to keep moving.  So are deadlines.  So are prompts.  If you continue to press ahead, eventually, I promise, the ideas will come out.

Dig- If you’re not reading a lot, you’re probably not writing a lot either.  They say the web is an echo chamber, and that’s definitely true.  To an extent.  Better to think about improving on the ideas of others.  And hopefully, your ideas will be written down for others to improve on as well.  Dig around to find the people with good ideas, and read about them.

Fight- The blank page is waiting for you every time you sit down.  Sometimes you’re ready.  When you’re not, don’t give up without a fight.  Pound out words.  You definitely have something to say about your business, your marketing, or your customers.  It’s all in there.  Fight to get it out.

Dream- Go big or go home.  Vete a casa grande o ir. It’s okay to be wrong.  Be imaginative.  If what you’re writing feels uncomfortable, you’re probably on the right track.  Put your dreams into what you’re writing.  Otherwise, what is your marketing, really?  Another billboard?

Does the world really need one of those?

Writing is a struggle. A good one. It’s worth it.

Good Work, Good Friends, and Goodbyes

Monday, June 28th, 2010
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.

Well, It’s my last post from West Virginia.

Of course, it’s digital marketing; I work wherever there’a an internet connection.  Still…west virginia new river gorge

I’ve lived in the Mountain State for almost 15 years.  I’ve made life long friends here.  I’ve become a part of this place, and it’s become a part of me.  It will always be, in some way, shape, or form, home.

This is where I found my life’s work, too.

I have always written.  In elementary school, it was cartoons, mostly.  Later, I wrote a lot of passionately naive political manifestos.  When I was in college, I wrote poetry and fiction in some embarrassing attempts at wooing women.

But it was guiding, and not writing, that brought me to West Virginia.  I lived life on the river, kayaking and rafting.  In the winter, I would ski patrol at a mountain that embodied West Virginia’s idea of what skiing means (think skiing + nascar / squirrel hunting).

And, yes, I loved it.  I loved it all, and was passionate about the fact that I lived a good portion of the year outside.  I was skiing and snowboarding and paddling and hiking, and loving life in the mountains.

But what I was really doing was collecting stories.  I was on the front lines of tourism, and for the thousands and thousands of people I met, I was the face of West Virginia.  I talked to and got to know countless people, people that entrusted me to make their vacations better.  They trusted me with their time.

I take what I learned from those years into everything I write.  They say to write what you know, and I know people.  I know what they want and what they don’t want, most of the time.  My preferred style of narrative is loose, informal, and friendly, because that’s how I know people.  It works, if the subject fits.  The metrics that out.

Like those thousands of people who trusted me with their time, all of our partners trust me with their words.

It’s a huge responsibility.  I write, and I’m speaking for them.  I’m saying what they want to say about their businesses, to the people who will decide if they, in turn, will trust them.  I like that.

I’ve been very fortunate to find such good work.  I did what I love, in a place that I loved.  And now, I’m moving.  I hope my new home in Colorado can live up to life in the Mountain State.

The bar is set pretty high.

What Should You Leave Out Of Your Business Blog?

Wednesday, June 9th, 2010
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A few days ago, I wrote a post about what you should put in your business blog.  I think the answer can be pretty much summed up with one word: personality.

But what should you leave out?

It’s another important content strategy question.  Why spend a lot of time blogging, building a readership, gaining the trust of those readers, only to blow it all with a post that wreaks havoc on your social media marketing efforts?

Here are some ideas about what to stay away from once your small business enters the blogging world (I refuse to use the word blogesphere):

  • SALE!

This is a great way to turn your blog into spam right off the bat.  If you’re wondering  whether you should put your sales into your blog, think about where you go on the internet to read.  Do you go for the sales?

  • Your catalog.

The rest of your site is for your products.  The blog is for your personality.  In the unlikely event that you are the only one in the world selling what you sell, okay.  But for everyone else, no.

  • An argument.

Let’s go ahead and make a distinction here: an argument is different than a rant.  Rants are fine.  If there’s something you feel strongly about, shout it out.   Yeah, people love an accident, but no one looks very professional in an argument.  If you want an example, go to any political blog in the universe and read the comments.

  • Me, me, and some more stuff about me.

It’s not about you.  Your take, yes.  You, no.

What are you thinking?  What’s best left out of a business blog?

What Should You Put In Your Business Blog?

Monday, June 7th, 2010
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Don’t start blogging without asking yourself this question.  Please.  Just take a moment, grab a pen and paper, and answer it.

If you do this one tiny pinch of content strategy, you’re going to save yourself a ton of headaches.  And you’ll save your current and future fans, all the people that like you, the mild discomfort of having to ignore you.

Most business blogs suck big chunks of awfulness precisely because no one ever did this.  The reason?  I think it’s because businesses entering a new phase of digital marketing look too hard at the tools and not enough at the technique.  It’s an old-model mentality, one that lets businesses feel comfortable ignoring real change while putting up the facade of actually being engaged with their customers.

You can tell pretty quickly which ones are using the “no strategy” form of content strategy.  Ask yourself if what you’re reading fits nicely in a catalog or brochure.  If the answer is yes, then you’re reading a blog that hasn’t thought it through.  They’ve just changed media.

So what’s the answer?  It’s going to depend a lot on your widget or your service.  But there are some general guidelines you can use to help:

  • Introduce yourself.

In the first person. (Unless you’re Mr. T.  Then you can use the 3rd person).  Blogs aren’t sales letters.  They’re editorials.

  • Projects.

What are you working on?  How are you progressing?  What’s exciting about it?  Most importantly, how can other people use the expertise you’re putting into it?

  • News.

What’s going on in your field?  How does what’s happening affect how you operate?

  • People.

No better way to be personable than by talking about people.  How about the ten best things about your UPS guy?  And further, if you can’t talk about people comfortably, you should re-examine more about your business than just your blog.

  • Yourself.

How’d you come to do what you’re doing?  What are the most interesting parts?  What are your dreams and goals for your work?

What else?  I’d love to hear your thoughts if you’re blogging, or if you’re thinking about it.

How I Use My Social Media Schedule

Thursday, June 3rd, 2010
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Very few people at small businesses are dedicated to full-time social media marketing (it’s coming).

So between balancing all of your other responsibilities, you have to find some time, some dedicated time, to participation.  Plain and simple.  If you don’t, here’s what I predict will happen:  You’ll get bored on the slow return (ROI and otherwise), you won’t follow the metrics, and, most tragically, you won’t make any worthwhile connections with customers that are reaching out to you.

It’s the digital equivalent of sticking your head in the sand.  Before you do that, try this: use a schedule.

I work first hand with a whole lot of technophobes.  These are people that don’t like tech under the best of circumstances (irony alert: now it’s their job!).  I can guarantee you that a schedule clears the clutter, sets the bar low, and allows for a path into the world of social media marketing.

Ever see people in the gym staring at the equipment?  Those people don’t have a plan.  They won’t see any results.  But what about the woman who goes at 6 a.m. for 45 minutes on Monday, Wednesday, and Friday for aerobics and at 3 p.m. on Tuesday and Thursday to lift weights? Better, right?  That’s the way to do it.

Here’s roughly how I use my social media schedule:

1 hour in the morning: When I get to work, I spend the first hour catching up on social media.  Mostly, I use my RSS reader and Twitter.

I go through my reader to find blog posts that might be interesting.  Of these, I choose 4 or 5 to make comments on.  They’re often the same blogs, because I like what the authors have to say (though I branch out, too).  I’ll also post to twitter anything I find that’s interesting.

As I do this, I’m also searching Twitter.  I’ve set up different feeds to bring me information on what people are saying about different subjects.  I can comment on what those people say, or, most often, re-tweet what they’ve posted to show it to anyone listening on my network.

Twice each week, 1 hour in the morning: I blog.  I have a good idea who our audience is, so I like to plan in advance what subjects I’m going to cover here.  I talk about content, mostly, and how it relates to digital marketing as a whole.  Most of it is basic, and I try to offer actionable items that people can put into practice right away.  Pat writes about SEO tips mainly, sometimes high level, but most often it’s stuff that everyone can use.  Again, he’s including actionable items.

Once we have a post up, we announce it on Twitter.  It’s nice to see that people that I’ve RTed will often return the favor, so our content gets spread around

20 minutes mid-morning: Just before noon, I’ll check in on Facebook.  There’s some research that shows that around 11:30 is the best time to post updates on Facebook for business pages, so I look around to see what our clients are up to, how they’re posting information, and what other businesses in their vertical are doing.  I check metrics on pages that I’m an administrator on twice a week, so I know exactly what kind of communities are being built.

20 minutes in the afternoon: Time to check back in with Twitter and Facebook.  If anything weird happens, or if there’s a problem, the earlier we catch it, the better.  Also, there might be some direct messages or posts that I want to respond to.

15 minutes in the afternoon: I’m subscribed to several linkedin groups, so I’ll usually read the threads.  I do more lurking there than anything else, but meeting @LewisHowes at SOBCon 2010 inspired me to get more involved.  I’ll update you.

And that’s about it for the social media part.  The rest of my day I spend writing and managing projects. (I know- I must be living right!)  There are other things that will be incorporated as time progresses; mobile marketing is becoming a much bigger part of our content strategy, for instance.  And that’s all part of it; it will have its place on the schedule just like the rest.

A note about timing: For me, it’s just as important to step back from social media as it is to participate.  IT’s easy to get caught up in the conversation, and before I know it, I’m missing out on my writing and management work.  That’s why the schedule is so helpful; it works for off time, too.

I’ll also say that I never separate one from the other.  Participating in social media is just as much a part of my work as writing.  Anyone who told you that social media will take care of itself lied.

What’s your schedule look like?