A Blog About Digital Marketing…

We write about what we do. Digital marketing ideas that are approachable, through the lens of our work; that’s what you’ll find in our posts.

Posts Tagged ‘Web Development’

Get Help Now: A 12 Step Program For Digital Marketing

Friday, July 16th, 2010
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You know you need help.  Just the fact that you’re reading this right now proves it.

Admit it:  you’ve been meaning to update your site for years.  But, for some reason, you can’t.  You’ve used every excuse in the book, but the reality is this: your content has become unmanageable.

If you’re serious, if you’re ready to make a change, there is a way…

The 12 Steps Of Marketers Anonymous

1.  You admitted that you are powerless over what you call your website as it stands right now.

2.  You came to believe that a digital marketing team could restore you to sanity.

3.  You made a decision to turn your website over to your digital marketing team because you didn’t understand it.  Yet.

4.  You made a searching and fearless inventory of your content, noting what can be salvaged and why.

5.  You admitted the exact nature of your wrongs, from losing passwords to hiring your nephew to build the damn thing in the first place.

6.  You were entirely ready to have your digital marketing team remove the defective site from the internet.

7.  You humbly ask you marketing team to make the logo bigger.  When they refuse, you finally understand why.

8.  You made a list of all pages that were wrong, and became willing to amend each one.

9.  You made direct amends to those pages, and became fully involved in your digital marketing strategy.

10.  You continue to take a personal inventory of your site, and when you were wrong, promptly admitted it, via twitter.

11.  Sought through communication and timely feedback to better understand your digital marketing strategy, learning to use new tools and techniques to carry that out.

12.  Having had a technical awakening as a result of these steps, you tried to carry this message to other marketers, and practice these principles in everything you do online.

5 Reasons You Need A Map

Friday, May 7th, 2010
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Not NAP! I said MAP, with an “m”.

Travel and tourism folks, be advised: everyone wants a map of your area. Everyone. And there’s little debate as to whether you should use digital or dead trees.

Use both.

Provide digital maps for their ease of use. Provide paper maps for their familiarity. Just as long as you are the navigator, the one that shows up with map-in-hand.

But since we’re primarily digital guys, we want to focus on those. I personally think everyone can use them. And below are 5 reasons why:

Layers
One great benefit of having maps online is being able to layer activities and destinations. Almost all the maps that you find online will have some layers that you can add and subtract, giving users the ability to refine their browsing as they search. Also, it’s a way for readers to aggregate information the way they want to. Here’s a good example (with cool auto zoom!) from the Butler County, Ohio CVB.

Personality
Maps don’t have to be just the same old boring, “here’s how to get from A to B”. Modern marketing is all about drilling down and communicating with your audience, right? Well, use your map to help do that. Check out this map from the Kansas Sampler Foundation. Chicken Fried steak map? You bet.

Membership
Maps are great ways to give members of your organization more exposure than just their write up on your page. For businesses, a map can help increase visibility for service partnerships. For DMOs, it’s a great way to showcase your area and at the same time provide more value to businesses you work with. Here’s a map of state parks in the region that we did last year for the Southern West Virginia CVB. On this site, we went with a separate map for every member category.

Tons Of Info
Another reason you need maps: They can share an amazing amount of info over a wide variety of categories, with locations thrown in gratis. Ever try to do that with text? I can tell you, it sucks. And I’m a writer. Give me a map any day. Don’t believe it? Check out this map of the northern U.S. and Canadian Rockies, and imagine trying to display all that information with just words.

Off The Beaten Path
Maps are being introduced with more and more functionality, including online maps that go way beyond driving directions. Many DMO’s have good reason to create all kinds of maps that get to the road (or path) less traveled, and now it’s easy. Or easier. These excellent examples of hiking maps from Backpacker Magazine are interesting, informative, and provide exactly the kind of content their readers expect. Tourism operators can be thinking of ways they can do the same thing.

Three big key points to keep in mind for tourism maps:

  • Google is king for functionality.
  • Non-tech folks can make simple maps for themselves and embed them easily, and more functionality can be added by pros.

  • Drill down as much as possible when you create your layers.
  • Go for specifics; it will appeal to a smaller audience, but it’ll include more people who are really interested (as with most new media).

  • Geotag everything.
  • The more information you have associated with a piece of content, the easier it will be for people to find you, and find what they’re looking for. Here’s the wiki on geotagging.

So, those are some of the ways people are thinking about maps. How about you? Feel free to share some examples.
Big thanks to #tourismchat and Anne Hornyak for the inspiration for this post, and for all the participants for providing links. #tourism chat is on Twitter every other Thursday at 3pm EST.

Have You Changed the Oil on Your Web Presence?

Friday, December 11th, 2009
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Quick- how often do you think about your web presence?

Personally, I think about it almost all the time.  Yours, mine, theirs, how to improve, how to expand, how to increase conversions.  All of it.ferrarif430- bakar

The other day I was thinking of a way to explain the importance of website maintenance.

First, what is it?  In simple terms, it involves everything from bug fixes to security loopholes, from making sure that your content is current to tracking how people are finding it.

Well, it just so happened I was on my way for an oil change, and the metaphor hit me all at once:

When you buy a new vehicle, you’re making an investment which is generally a result of planning.  What kind of vehicle? What brand? What color? What features?  It’s similar to hiring a digital marketing company or a web designer, no?

Also, you have expected outcomes of the investment – smooth ride, worry-free driving in the snow, great gas mileage, even status. These are the goals that you intend want to reach through your investment.

Your web presence is similar; You go through the process of hiring an agency, and you determine features, content,  and styling issues.  You launch a website and a digital marketing campaign with expected outcomes.

However, here’s where usually the website loses out in our set-it-and-forget-it world.

You own a vehicle- do you change your oil somewhat regularly?  Ever replaced your wiper blades, tires, or air filter?  When the weather is nice, you wash it….maybe even once a year spring for a detail?  You might not do all of those, but in order for your vehicle to run properly, it requires maintenance.

Your website is no different.

Would you walk into the dealership a year after purchasing a new vehicle and complain it isn’t working properly?  What if you hadn’t ever changed the oil?  Probably not.

Why, then, would you expect your search engine rankings to maintain or improve with no new content?  Is it reasonable to expect improved conversions on your PPC without investing in testing of ads, landing pages, and calls to action? Social media success without participation?

Your web presence, like your vehicle, requires consistent attention and routine maintenance for maximum effectiveness.  No way around it.

Microformats: It’s Time

Sunday, June 14th, 2009
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Ready to geek it up a bit?  Well, I’d like to introduce you- in true geektacular fashion- to something that folks like me have been excited about for awhile now- Microformats.

Microformats - Mmm, Mmm... Good

Microformats - Mmm, Mmm... Good

Microformats are simple codes that you can use to identify specific kinds of data, like people or events, in webpages.  They make pages more descriptive to the computers that read, distribute, and extract information from them.

My interest was piqued about 3 years ago when I first heard about the concept.   Bots would someday be extracting contact information, calendar dates, reviews, and more for plain old web pages.  I began studying and trying to find examples in the wild.

As fate would have it, soon after reading Brian Suda‘s “Microformats” book, I had an opportunity to listen to renowned designer/developer Dan Cederholm. He shared a story of his implementation of micoformats with the well known wine site, cork’d.

I was sold.

We’ve incorporated microformats in almost every project undertaken in the course of the past two and a half years.  We use them primarily with calendar listings, business contact details, and special case uses for geo-encoded data and reviews.

The reasons are threefold:

  1. To build in forward compatible code
  2. To make site content accessible and available for extraction by outside sources
  3. For inclusion/consideration by search algorithms

Developers dedicated to their craft should be well aware of microformats and their uses. However, I must admit that I’m disheartened by the number of “developers” that haven’t heard of microformats.

It’s an example of how dead-weight developers are holding back the development of flexible web technologies.  They justify not using microformats by saying that there aren’t any applications supporting them.

That was never entirely true.  A number of Firefox toolbars and Yahoo! Search Monkey were parsing microformats.  Sure, not everything was looking at them, but hey, it has to start somewhere, right?  You have to plant the seeds to reap the harvest.

My SEO and Microformats Roller Coaster Ride
While at SMX in San Jose a year and a half ago, I was fortunate to have a brief opportunity to speak with Google’s Matt Cutts and ask if Google had any plans to factor in microformats.

Matt indicated testing was being done. Matt’s comment, coupled with the roll-out of Yahoo! Search Monkey left me very encouraged, and left it at that.  Awesome.

That encouragement was short lived.  Several months after, Matt responded to Twitter question about the testing by saying, “It hasn’t proven useful to users”.

Ouch.  It didn’t make sense.  Me and a lot of other people kept using them anyway.

On May 12th, the game changed. Google started to display parsed data from microformats (beginning with contact information and reviews).  And digital high-fives ensued!  This is a significant development, and should usher in the widespread adoption of using microformats.

Three Simple Things You Can Do With Microformats

  1. You can use them in a hcalendar with your event listings.  They’re easy to export to icalendar, Google calendar, and more.
  2. Use hcard to display your business contact information.
  3. Further leverage your testimonials by using hreview.

Implementation

When starting any new development project, ask that microformats implementation be included. It’s simple to do, so don’t worry about blowing your project budget.For existing sites, talk to your developer about beginning with your company address and hcard.

If you’re an online retailer, microformats stand to have a pretty big impact on you. I think ecommerce sites can really capitalize on microformats by collecting product reviews, and displaying them using the hreview format.

Microformats Stickers

Microformats Stickers

With Google and Yahoo! Search Monkey both making some use of microformats, we’ve got to assume that more and more services will follow.

I’m very interested to hear about others’ methods and reasoning for implementing microformats. If you are too, leave a comment and tell us about how you’re using them.

Not only will you get to geek out with me, but I’ll gladly send you a couple sheets of our recently printed Moo microformats stickers!