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Posts Tagged ‘sxsw’

Grab Ass With Gary Vaynerchuk

Friday, March 19th, 2010
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Last week at South By Southwest, Gary Vaynerchuk, best selling author of “Crush It” and creator of Wine Library TV, grabbed my ass on stage in front of 1000 people.

I’m not sure how a feel about it yet.  Excited?  Shocked?  Maybe a little dirty?

Gary VaynerchukActually, I feel pretty cool.  Love him or hate him, anyone with half a brain needs to admit:  Gary Vee walks the walk.  He’s a loudmouth?  So what?  I’d rather do business with Gary than some unhappy hipster that’s too cool for me and everyone I know.  In a second.  The guy loves the Jets.  Publicly.

I’ve had brushes with the internet famous before.  In light of this last episode, it’s beginning to get a little strange.  Here’s what I mean:  I met Chris Brogan and Jay Berkowitz about 6 seconds into the first conference into the first conference I ever went to.  They gave me restaurant recommendations.  Two days later, I got lost in a cab with Guy Kawasaki.  And now, several hundred people think I’m bi/curious because of Gary (actually happily married, thanks).

Wow, someone just dropped names all over the place.  Sorry for that; I’m making a point.

The internet marketing famous and semi-famous, in my experience, are a really interesting, really accessible group of folks.  You could be cynical and argue that it’s their job to be friendly. But you’d have it backwards. Those people start with friendly.  The good ones have a desire to help people be motivated enough to do the things they imagine they can do, and make a business out of it.

Even when it goes wrong.  If you were following some of the #SXSW drama last week, you may have caught a little drama concerning Peter Shankman and some conference volunteers with close ties to the creative locals in Austin.  I think it’s a pretty good illustration of how people who have made big strides can get tripped up.  Think of it this way:  the first word in Shankman’s business is “Help”.

Nobody’s perfect, and I’m going on record as saying that the internet famous get a bad rap.  Even if I don’t agree with what they’re doing (is Guy a spammer? Or are you signed up for it?), I’m slow to criticize anyone.  It’s a lot more constructive to think of ways I can do a better job myself than to worry about how bad a job someone else is doing.

Think I’m just being soft?  Why?

P.S. Thanks for the interesting presentation, Gary.  I think   : – )

3 Things Folks Can Learn From Salt Lick BBQ

Tuesday, March 16th, 2010
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It’s the last day for us here at South by South West in Austin.

Last night we made the trek for some real Texas Barbecue. Choices, choices. Stubb’s, Iron Works or Salt Lick?  Damn! 

As Ben mentioned:

Yes, you can have a burrito where ever you live. But Austin is a food town. And people, no matter who they are, love food. LOVE IT! You know what makes them love it even more? An invitation. Go to Champions on 4th and talk to Jason the bartender. He’ll tell you where the best BBQ in the state is (hint: it’s Salt Lick).

We had an incredible meal of brisket, sausage, and ribs. NOTE: this is real Texas-style barbecue, in the Texas hill county.

So what does BBQ have to do with marketing? It is not so much barbecue, as it is how Salt Lick has created a business of simplicity, quality service, and cultivated relationships built around a quality product.

3 Things You Can Learn From Salt Lick:
1. Keep it Simple:
The paradox of choice is not an issue at Salt Lick. You have a handful of choices for your meal and one no-brainer, “family style”. It is B.Y.O.B., cash-only, and you sit at a picnic table.

Beautifully simple. For the customer, choosing a meal is painless, and there’s no sense of buyers-remorse.

Can you simplify your product offerings? Do you have so many products, bundles, packages and variations that you are making choosing your product stressful for your customers?

2. Make Service Personable:
Our server Ian was nice, funny, and damn good at his job.  He even educated us barbecue noobs on the different types of brisket. Lean, deckle, burnt….3 distinct choices which he tried to find which might be a best fit for our taste.  Who knew?

He sat down to talk to us, he talked about his kids and asked about ours.

He gave us perfect directions to a diner where we could pick up a piece of pie, as they had sold out of their legendary cobbler that evening. He made sure we had a great experience and provided a great service… and we tipped him well.

Do you have any Ian-types working in your customer service department? If not, find them.

3. Cultivate Your Evangelists

Ask folks around Austin where to go for the best barbecue and it is a nearly unanimous response. In fact, if you ask, don’t be surprised if you get a look like you just stepped out of a vehicle equipped with a flux capacitor. “Seriously? It’s Salt Lick, get there!”

Before deciding to head to Salt Lick, we stopped in one of the watering holes and asked a couple members of their staff. They recommended Salt Lick, described the setting, made sure we knew it was B.Y.O.B and cash-only. Then they helped us with detailed directions to get there.

If you’re in travel and tourism, are you building relationships with the “front-line” folks in your area? Bartenders, gas station workers, toll booth workers….anyone that has contact with the public that may be interested in you.

Reach out, cultivate those relationships, offer them FAM-trips so they know what you do, how you do it, and most importantly, so they know you.

How to get people to your door?

Confessions Of A SXSW Noob: 5 Ways For A Yokel To Network

Tuesday, March 16th, 2010
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The South By Southwest Conference in Austin.  Me.  A love story.  Kind of.

If you know me, you know that I live in a town of less than 1000 people in the New River Gorge, West Virginia.  There’s a national park about 100 yards from my house.  I’m happy there.

So coming to Austin is a little bit of a culture shock.  It’s an uber-hip place where a lot of the locals do everything they possibly can to “keep Austin weird”, as the now-somewhat-unhip-and-touristy motto goes.

For me, it’s like walking off the set of Hee-Haw and onto the set of Star Trek.  If Star Trek had a spring break episode.

Here’s what I mean:  there are thousands and thousands and thousands of geeks here.  But very few of them are geeks in the traditional sense.  They’re the creators behind tech in media, so yes, a lot of them wear glasses and funny shirts.  But it’s geek chic.  The social skills here are razor sharp.

My social skills?  Eh.  You get comfy in a small town.  Even though I spent most of my adult life as a guide, and met thousands and thousands of people, unfortunately, a lot of that just doesn’t translate.  I’m out of practice.

The difference:  Those people I guided?  They were in my house.  I could tell jokes and they pretty much had to laugh.  I could threaten people with bodily harm and they would actually believe me.

Here, not so much.  I’m the littlest fish in the biggest pond.  I’ve been meeting people from NYC, SF, and SYD pretty regularly.  But when I say I’m from the NRG, I get (deservedly) blank stares.

But that’s not to say that the people aren’t friendly.  They are.  Very, super, amazingly friendly.  Everyone, everywhere, even the weirdest person on sixth street (see pic).

So, if you’re anything like me, you need some help. Here are 5 tips to help get your network on at a big conference, esp. if you’re from a little place…

1. Be Absolutely, 100%, Completely Transparent Meaning, don’t pretend that you’re anything other than what you are:  A beautiful sunfish among some pretty large sharks.  That’s cool, and interesting, and can also be used as a conversation starter.  If you’re not, then you’re a remora.

2. Put The Damn Phone Away If you stand there checking your email as thousands of people walk by, the people in your inbox will really appreciative,  I’m sure.  But damn, dude!  You came all the way to Austin to do that?  Move outside your comfort zone and talk.  The worst people will do is ignore you, and guess what?  There are a bunch of other people who won’t.

3. Go Eat Yes, you can have a burrito where ever you live.  But Austin is a food town.  And people, no matter who they are, love food.  LOVE IT!  You know what makes them love it even more?  An invitation.  Go to Champions on 4th and talk to Jason the bartender.  He’ll tell you where the best BBQ in the state is (hint:  it’s Salt Lick).

4. Share A Table Space is limited.  Everywhere.  No one cares if you invite yourself to sit down, and if you’re polite, and friendly, and cool, and not a “heavy typer” that makes the whole table shake, don’t hesitate to ask for a seat.  It’s a great way to meet people- I had the best conversation of the conference  that way (thanks, Mark!)

5. Say Please and Thanks I was at Gary Vaynerchuck’s presentation today (have a pretty funny story about that, actually- tune in tomorrow).  Here’s what Gary had to say, among other things: “I believe in the Thank You Economy.  You can’t scale caring.”  If you go out of your way to individually do something for the people around you, they’ll notice.  It’s not just fluff, no matter what you think of Gary -and he’s the most genuinely friendly and helpful speaker on the circuit, BTW.  It works.

You’re small town self deserves to share ideas as much as anyone else at SXSW.  But you have to make sure to speak up to be heard.  Because everything’s bigger in Texas.

Why I Go to Conferences

Friday, March 12th, 2010
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Sitting here at the Austin Convention Center, catching up on emails and projects before things officially get started at South By South West (SXSW). Another conference on the calendar, another opportunity to learn.

I have had the privilege of attending a wide-variety of conferences over the years, and from each gained something to help with my everyday tasks. From learning more about CSS and Design at Web Design World and An Event Apart, to search, social and analytics at Search Engine Strategies and SMX. I always enjoy hearing how others are working in the digital space, and sometimes, I even get to share my experience as well. Sometimes you give, sometimes you get.

Creative people sharing ideas, successes and failures = the opportunity to learn. I enter every conference in hopes of walking away with one nugget of information that can help move the needle for our partners.

Which brings us here, to SXSW, one of the largest, most diverse technology conferences in the world. People from all angles of digital: Video, bloggers, app developers and much more here to connect, and share ideas.

I am looking forward to meeting some new folks, even though I generally consider myself a terrible networker, I try. More importantly, re-connecting with some great folks that I have had the opportunity to meet at some point in the past, or some folks that I have come to know digitally.

Stay tuned, if you like for some un-edited, ramblings…