A Blog About Digital Marketing…

We write about what we do. Digital marketing ideas that are approachable, through the lens of our work; that’s what you’ll find in our posts.

Posts Tagged ‘marketing mindset’

Developing A Content Calendar 101

Monday, July 12th, 2010
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Quit stalling.

Your digital marketing needs some new content.  But instead of writing something interesting, something that only appeals to your fans, something not everyone will like but is true to your personality, you write what you wrote last year.  You’re having a sale.  There’s a special.  You’re so much better than the competition.Calendars- handy!

Ugh.

Part of the reason you went that route is because it was easy.  Rewriting your old stuff is the path of least marketing resistance.  No one will call you out, no one will make fun of you.  No one will really notice.  But you can check “done”.

A much, much better way to go is to create a content calendar.  Planning out your content inspires creativity and gives perspective.  If you’re putting time and money into digital marketing, you want to make a content calendar.  Here’s how:

Make Some Strategy Decisions: You need to think about platforms, distribution, and consistency.  Also tone, style, and substance.  All the content in the world isn’t going to make a difference without the planning to make it worthwhile.  Who are you writing for?  How often?  What does your reader need?  Who will do the writing?  Who owns it after it’s done?  What are the outcomes you want at the end?

Define Your Subjects: One cool thing among the many offered in a typical blog platform is the ability to categorize your work according to subject.  I’ve had a lot of success starting here in a whiteboard session.  If I want to plan out blog posts for a year, it’s going to be a lot more cohesive if I can define several subjects that my posts will cover.  It’s a great method for staying on the path you set out with your strategy.

Calendars Aren’t Always Temporal: Another thing I’ve learned is that a content calendar doesn’t always have to follow a time schedule.  For instance, if you group your topics according to 6 subjects, you might want to fill each subject with 8 topics, for a goal of 2 posts a week for a year.  Then you can pick and choose which topics to write about according to what you’re learning as you write (metrics, man… metrics).

Timely Posts Are Smart: Having said the above, it can also help to plan your topics out according to day.  IF there’s a big conference in your vertical, it’s probably good to have a plan to how you’re going to talk about that.  Planning your calendar according to day can also help motivate writers; deadlines have amazing power when wielded by the right editors.  If, in your case, that’s the same person, all the better to keep you on track.

So, here’s one process for doing all that:

-Sit all the principles down in front of a big whiteboard.

-Discuss the strategy points listed above.  Depending on the scope of your project, this phase alone can take hours or weeks.  Plan accordingly.  Also, be ready to change strategy as the process unfolds.

-Write out your subjects.  Make sure they fit in with the strategy points you’ve decided on.

-Fill those subjects with topics.

-Arrange as necessary.  Go with a calendar.  Assign topics.  Whatever structure works best for your project, you’ll need to build it before you start writing.

-Follow through by updating, revising, editing, and monitoring your work.  It’s not dead once you hit the publish button (the map is not the terrain, after all).

What do you think?  Ever built a content calendar before?  What do you do that’s not included here?

Share, people.  Share.

If Digital Marketing Were Lego…

Monday, June 21st, 2010
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…what would you build?

It’s worth thinking about.  One, because I write for digital marketing.  Two, because I play with lego A LOT with my kids.  There’s probably not a better toy out there to get our imaginations flowing than Lego stuff.  BTW, you don’t need kids to play with Lego (but it’s a nice excuse).

Here’s the thing:  I see most business building exactly the same things they built before digital marketing existed.  It’s a terrible waste.  All these beautiful, genius tools laying around, and what do people make?  Billboards.

I have some ideas about the parts and pieces of digital marketing as they might relate to the world’s greatest toy.

First, take an inventory of what you’ve got.  Every single Lego set you ever open starts with exactly the same instructions: separate pieces according to color.  When you start to build, the organization you institute at the beginning of the day will help make something amazing.  If you don’t organize, on the other had (this is coming from someone who willfully ignored the instructions once), you can look forward to spending all that creative energy searching instead of building.

Also, follow instructions.  No need to reinvent the wheel when you just start building.  There are tried and true steps to making something recognizable that people can appreciate and use.

As any Lego builder can tell you, having a prescribed set of steps allows for a rhythm, which can be incredibly helpful in some of the more tedious parts of the process (be honest: it’s not all lightning bolts of creative genius).

Once you’re there, and you’ve got some good models set up, experiment.  Create.  Try.  Fail.  Participate.  Those legos won’t build themselves.  They’re tools; you’re the maker.  Make something that represents you.  If you’ve got no idea how to start, ask a six year old.  They’re pros.

And, if you’re not into reading between the lines, here’s how I’m imagining the pieces:

Strategy:  Big, wide flat pieces.  They’re the ones that form the foundations.  In those huge models, this is usually what you see at the bottom.  They tie everything together.

Content: Big, thick blocks.  These are the ones that give structure to your shape.  They’re bulky and they take up space.  Use these to make what you’re building bigger.  This is your blog, your photo stream, your video channels.  Every piece that you add helps give you more substance.

Connections:  Those stick-things.  We didn’t really have them when I was growing up, but every model I’ve built with my kids has the Lego rod-and-nut connectors.  We’ve started to build our own creations with them, too, and they’re a strong way to bring different elements together.

Ratings: Let’s call them greebles.  These are the little odds and ends that you put on your creations to give them character.  They’re not absolutely necessary, but they make things interesting.  And they’re there whether you use them or not, so you might as well get creative and break up the surface a little.

So, what do you think?  Is this a stretch?  Or does it “click”?  (sorry, couldn’t help myself)

No Headfirst Diving Allowed

Friday, April 2nd, 2010
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If I’m a small business, I want to know about digital marketing.

Here’s why:

  • It’s cost effective.  Most tools used for digital marketing are free or very inexpensive.
  • I can cater to my niche.  The internet is a place best served by very specific content.
  • It’s growing.  Most of my customers are already there.
  • I can create things quickly.  Establishing a brand is a lot easier than it was in print.
  • I can listen.  The Fortune 500 pays millions for market research that I can get just by tuning in.
  • I can measure everything.  That way, I know what to change without shooting in the dark.

And on and on.  There are countless reasons to care about digital marketing.

The one thing that I don’t want to do, if I’m a small business, is start a digital marketing campaign without learning about it.

Here’s why:

  • It’s cost effective.  I can hire my nephew to do it.  He knows about computers.
  • I can cater to my niche.  If I only knew what that was.
  • It’s growing.  I better get in there quick and DO something.
  • I can create things quickly.  I don’t have time for a brand strategy.
  • I can listen.  As soon as I hear someone talking about my vertical, I tell them about my sale.
  • I can measure everything.  When I find out that direct sales aren’t taking off, I can write off digital marketing as a fad.

How To Make Great Marketing In One Easy Step

Tuesday, March 23rd, 2010
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Care.

That’s it.  If you care about your marketing, most of the labor is done.  It’s what Seth Godin calls emotional labor, and in our economy, nothing means more.

If you care about your marketing, you’re necessarily going to manage the details.  Caring creates more work, but if you really care, that’s what you’re looking for.

Your site is going to match your collateral pieces, because you cared enough to realize that design is your first impression.  Your message will be the crux of who you are, because you hired a writer to help craft it.  You cared enough to spend more time on your strategy than your tactics.

You blog because you care.  You pile up your photostream because you care.  You spend time using social media to connect people, not to sell, because you care.

In Gary Vaynerchuk’s presentation last week at SXSW, he cared enough to:

-Greet everyone coming into the auditorium at the door personally.

-Not use powerpoint.

-Call out a Johnson & Johnson marketer (in a friendly way) for having an agency tweet for them.

-End his presentation with some spontaneous rap and beat boxing at the Q and A microphones.

One point that really struck me about the emotional labor that Gary puts in was what he had to say about projects.  He made the (totally believable in his case) point that once he decided to take on a project, he had already succeeded at it.

Not because everything always works out for Gary.  Because he’s interested in the process.  If you care enough about the process, the result is great marketing.

And we all know what the results of that are.

Confessions Of A SXSW Noob: 5 Ways For A Yokel To Network

Tuesday, March 16th, 2010
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The South By Southwest Conference in Austin.  Me.  A love story.  Kind of.

If you know me, you know that I live in a town of less than 1000 people in the New River Gorge, West Virginia.  There’s a national park about 100 yards from my house.  I’m happy there.

So coming to Austin is a little bit of a culture shock.  It’s an uber-hip place where a lot of the locals do everything they possibly can to “keep Austin weird”, as the now-somewhat-unhip-and-touristy motto goes.

For me, it’s like walking off the set of Hee-Haw and onto the set of Star Trek.  If Star Trek had a spring break episode.

Here’s what I mean:  there are thousands and thousands and thousands of geeks here.  But very few of them are geeks in the traditional sense.  They’re the creators behind tech in media, so yes, a lot of them wear glasses and funny shirts.  But it’s geek chic.  The social skills here are razor sharp.

My social skills?  Eh.  You get comfy in a small town.  Even though I spent most of my adult life as a guide, and met thousands and thousands of people, unfortunately, a lot of that just doesn’t translate.  I’m out of practice.

The difference:  Those people I guided?  They were in my house.  I could tell jokes and they pretty much had to laugh.  I could threaten people with bodily harm and they would actually believe me.

Here, not so much.  I’m the littlest fish in the biggest pond.  I’ve been meeting people from NYC, SF, and SYD pretty regularly.  But when I say I’m from the NRG, I get (deservedly) blank stares.

But that’s not to say that the people aren’t friendly.  They are.  Very, super, amazingly friendly.  Everyone, everywhere, even the weirdest person on sixth street (see pic).

So, if you’re anything like me, you need some help. Here are 5 tips to help get your network on at a big conference, esp. if you’re from a little place…

1. Be Absolutely, 100%, Completely Transparent Meaning, don’t pretend that you’re anything other than what you are:  A beautiful sunfish among some pretty large sharks.  That’s cool, and interesting, and can also be used as a conversation starter.  If you’re not, then you’re a remora.

2. Put The Damn Phone Away If you stand there checking your email as thousands of people walk by, the people in your inbox will really appreciative,  I’m sure.  But damn, dude!  You came all the way to Austin to do that?  Move outside your comfort zone and talk.  The worst people will do is ignore you, and guess what?  There are a bunch of other people who won’t.

3. Go Eat Yes, you can have a burrito where ever you live.  But Austin is a food town.  And people, no matter who they are, love food.  LOVE IT!  You know what makes them love it even more?  An invitation.  Go to Champions on 4th and talk to Jason the bartender.  He’ll tell you where the best BBQ in the state is (hint:  it’s Salt Lick).

4. Share A Table Space is limited.  Everywhere.  No one cares if you invite yourself to sit down, and if you’re polite, and friendly, and cool, and not a “heavy typer” that makes the whole table shake, don’t hesitate to ask for a seat.  It’s a great way to meet people- I had the best conversation of the conference  that way (thanks, Mark!)

5. Say Please and Thanks I was at Gary Vaynerchuck’s presentation today (have a pretty funny story about that, actually- tune in tomorrow).  Here’s what Gary had to say, among other things: “I believe in the Thank You Economy.  You can’t scale caring.”  If you go out of your way to individually do something for the people around you, they’ll notice.  It’s not just fluff, no matter what you think of Gary -and he’s the most genuinely friendly and helpful speaker on the circuit, BTW.  It works.

You’re small town self deserves to share ideas as much as anyone else at SXSW.  But you have to make sure to speak up to be heard.  Because everything’s bigger in Texas.

Why I Hate RFP’s and Why You Should Too

Thursday, February 4th, 2010
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The time-honored ‘Request for Proposal’ (RFP), or as we call here in the shop “The unexpected Word doc from Hell” has once again crossed my desk.  I dislike them greatly.

Check that. I loathe them.Waste Stream Set up 5  by urbanwoodswalker

There are times when an RFP is the best tool for the job.  Like if you’re a government agency and you need to buy 5 hammers, or 4,000 white toilet seats. However, in our world of digital marketing, if you’re sending out an RFP, you are seriously doing yourself a disservice.

Why a disservice? Well, simply put, if you knew so much about digital marketing or web development, why the hell would you send out an RFP in the first place?  Fact is, folks that are involved in the digital space for a living are immersed in it. For quite a few of us, this isn’t our first rodeo, or Google Algorithm update, or new “gotta have it” marketing tool introduction.

The worst RFPs contain things like:

-”We want a website that loads fast, is search engine friendly” -> No kidding? Do you think people purposely build sites that load slow and are NOT search friendly?

-”Must include Social media integration” -> Ahhhh, love that good old social media blanket statement……

-”Search Engine Optimized for these 5 keywords” -> Really? Those keywords just might suck…

We’ve all seen those RFP’s.  Every time one is sent out a kitten dies.  So, please stop.

By sending an RFP for your digital marketing or web development project, you’re seriously limiting your potential for success. Why?  Because without giving your potential providers the opportunity to ask questions, which determine the proposed digital marketing solution, you’re killing the prospect of break-through ideas which are often the result of an outside perspective.

As Roy H. Williams, The Wizard, has told us, it’s difficult to read the label from inside the bottle. Yes, you know your product, yes you (should) know your audience….however, allow your potential service providers to drill-down and help find the best possible solution for your digital marketing problem.

Best Ideas Of The Week (Jan 25-Jan 29)

Friday, January 29th, 2010
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Hi everyone.

Once again, it’s time to close things up for this week with the best ideas that we’ve seen around the internet.  It’s not just digital marketing stuff, but it is a look into everything that can go into digital marketing.  Hope you enjoy…Happy Rainbow Water Droplet on Green by Pink Sherbet Photography

-More good stuff on change.  Here’s a short stop motion movie about ideas and how they change the world.  Well worth three minutes of your time.  Did I mention it’s done in Lego?

-What do you know about Cross-Promotional Deal Mechanics?  What about Synergistic Revenue Paradigms?  Me neither.  But I know one thing: These are Weasel Words.  If you end up hearing a lot of this stuff at your next meeting, run-don’t-walk to this site and post it.  It’s in Australian, but weasel words cross all language barriers.

-Interested in seeing a website completely deconstructed?  Go to Internet Online Website and check out some of the thinking that goes into what we do.  The site’s not only smart and funny; It’s an educational tool to get ideas about the parts and pieces that go into online experiences.

-If all of a sudden you need to completely blow your own mind, here’s a recording of ice sheets cracking.  I guarantee you will not hear what you expect to hear.  Bookmark the page and keep it around for that moment when you need to think of something completely out of the ordinary.  Listen with headphones, and listen until the end.

-Do you like to eat Crap?  There’s a hilarious video by Pump restaurant in NYC (never been, but it looks pretty good) that riffs on all the different ways crappy food gets marketed.  The music and language in the fake ads is dead on.  I especially like the attention to detail on the typography.  It’s scary what marketers can do sometimes.

-We talk a lot about transparency and being yourself in your digital marketing.  This is what we mean.  Imagine the conviction it took to hit publish on this post, an open letter to a business partner (a publisher) that wasn’t doing his job.  Here is what I predict the results of this post will be:  Publishers who are afraid to have their authority questioned and are dedicated to preserving the status quo will be outraged, and publishers that are looking for the best way to do their jobs will immediately try to hire the post’s author, Barry Eisler.

Have a great weekend, and feel free to post links to things you found that you consider to be a great ideas.

The Wes Anderson Method Of Being Instantly Recognizable (To Your Fans)

Monday, November 30th, 2009
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Do people know your work?

They should.  The internet allows for infinite creativity.  Signature styles are begging to be adopted. It’s easy to get personal with the media you create.  To customize it.Wes-Anderson_jpg_

One person who’s done it successfully is Wes Anderson (and you should definitely read about his new movie).  Anderson makes movies that are so uniquely his own vision, it would be nearly impossible to mistake it for someone else’s.

But in the marketing world, we usually get different versions of the same work.  All used car ads say the same thing.  Makeup commercials are all different versions of the same commercial.  This banner ad has the same dancing baby as that one.

Anderson is dedicated, and clearly has a vision.  But nearly all business owners do, too.  And there are tons of people to help bring it out.

If you want to be successful at creating something that’s instantly recognizable, try using the Wes Anderson method…

1.  Be yourself.  Totally.

Why not brand something in a way that’s so unique, it can’t possibly be anyone else’s?   The exposure of the photos.  The frames around them.  Unity in their composition.  The user interface.  The font, the size, the shape, the color of the words.  The style of the copy.

All of it can be linked back to you, if you want it to be.  So why wouldn’t you?

2.  Be brave.

It’s much safer to create the best example of the status quo.  And much, much easier, too (did you read the interview?)   A lot of people won’t like it, but they weren’t looking for you, anyway.  They were looking for average.

Those that do respond don’t stop at like.  They’re evangelists.  They’re the most important customers you have.  They tell your story for you.

3.  Be Consistent

It makes a difference when people see your company in lots of different venues.  If you are consistently clever, funny, beautiful, friendly, or helpful, people will remember it.

They’ll remember it much, much better than if you look and sound so professionally produced, no one knows you’re there.  Always present yourself in a way that people recognize as yours.

Creativity Is For Everyone

The internet is a flat-out amazing place to work and create.  If you do marketing, you can do something here that really, really good.  And really truly yours.  It’s too bad so many companies waste it on trying to look, sound, and feel more average than anyone else.

5 Interesting Uses For Twitter

Wednesday, November 18th, 2009
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“My cat is eating pancakes” doesn’t count.

I like it when people take something and make it another thing.  Call it hacking, if you want.  I think the word has some bad connotations on it, though, that scare non-tech types into shying away from the digital space.N8tr0n- beaker bug

Either way, there are people that haven taken this tool, Twitter, and made it into something more.  Which, in a way, is the story of the company.  So it fits.

As marketers, we should always be thinking of new ways to communicate that are interesting and helpful.  Especially when we’re given a great new avenue like Twitter.

Here are five interesting uses for Twitter.

1.  Twitter as Talent Scout Literary agents (hip ones, anyway) are using Twitter to find hidden writing talent.  I guess if you can say it in 140 characters, you’d kill it in book form.

2.  Twitter as Note Pad Say you have an idea.  You want to share the idea, but you don’t have time.  You need something- a notepad- to write it down.  Only you don’t carry a notepad.  You carry an iphone.

3.  Twitter as Fan Fiction If you’ve ever seen a movie or read a book with a character you really like (I mean really like), and you wished that character had more to say, look no further.

4.  Twitter as Search Engine Twitter “power users” with tens of thousands of followers can ask a question and get hundreds of quick answers.  Well, everyone else can too.

5.  Twitter as GPS Knowing your precise location, and using it to find the precise location of everything else, is definitely something new for most people. You’ll still get lost, but now you won’t have to stop to ask for directions.

I think all those things, and the thousands of other stories like them, are really cool.  Not just the actual applications or uses, but the ideas that went into making them.

Here’s this thing for wide-range instant messaging.  I’m going to make a ______ for that, and people will use it to ________.

My question is, how many people have taken the same tack with their marketing?  Here are all these tools.  What are we going to make?

The Two Things Your Site Absolutely Needs To Do

Friday, October 30th, 2009
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If you’re in charge of your web site, you know everything about your business.  There’s a real temptation to put up every piece of information about you have about yourself.

Most people who go that route end up with a big, wordy mess.  The problem is, it’s hard to see it if you’re the one making the mess.http://snip.li/6fc7bc

People only come to your site for two reasons:  to get information, and to perform a task.

If a reader doesn’t instantly see how to do those things, they’re leaving.  So you have use all that information you have to focus.  To pare down.  To get to the point.

Make it easy.  Yes, you want to talk about your sale or your event.  But do it in a way that allows people to immediately get their information, immediately perform their task.

Doing the opposite is a common mistake.  If someone needs to find out the dates and times your event takes place, they shouldn’t have to search for it.

Likewise, if there’s some information that makes your business stand out (not just, “we’re better than the competition”), put that front and center.  Give that information away- don’t make your readers hunt for it.

It should all be easy to read.  Stay away from long paragraphs, or big blocks of text.  Use subheads to break up your ideas.  Use numbered and bulleted lists.  Use your imagination.

The quicker your site gives people information, or helps them perform a task, the more conversions you’ll get.  Always.