A Blog About Digital Marketing…

We write about what we do. Digital marketing ideas that are approachable, through the lens of our work; that’s what you’ll find in our posts.

Posts Tagged ‘getting started in social media’

How To Write A Facebook Update For Your Business

Wednesday, August 4th, 2010
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So, you know there’s this thing called Facebook, right?

Of course.  You probably have a personal profile.  And a fan page for your business. Lots (and lots) of people do.

But how are you using it?

That’s the real question.  And it’s worth asking, because what most small businesses have done is gone right out and started a fan page with no idea about what to use it for.

Because they don’t ask, they use it for the same thing they use everything else for: shameless self promotion.  Which is great, if Facebook were direct mail.  Which it’s not.

So what is it, then?

Well, for starters, it’s the most popular social network in the world.  But you already knew that.  It’s more worthwhile to think about what that means.  Social Network.  It’s people sharing their lives, sometimes with passion, and staying connected with one another.

Staying connected.  For a small business, that’s a tall order.  Just because the tools exist doesn’t mean anyone wants to hear from you.  Especially if all you’re going to do is talk about yourself.

In fact, it’s probably best to flip that idea around completely: Facebook is a way for your fans to talk about themselves.  If you make it that.  And that’s how to stay connected.

Here are some simple ways to make Facebook updates that help you stay connected to your fans:

-Post everyday, or almost everyday.  A great way to make a connection is to be consistent.  If you post at about the same time everyday, all the better.  People will start to be able to trust that their time is being well spent connecting with you, because you’re there.

-Establish a tone. Remember that it’s social.  Meaning, you need a voice.  Be a person.  Talk, don’t write.  People are going to trust you a lot more if it’s you they’re trusting, and not just a logo.

-Be brief.  Attention spans are short.  Get to the point in a sentence.  Two, tops. If you have more to say than that, write it in a note, then post the link to the note.  Or better yet, blog.  The people that trust you will follow your links.  But shoving out big updates doesn’t do them any favors.  Your big posts become a burden.

-Be interesting, and failing that, helpful.  People want information, yes, but on Facebook, they want social information; what’s your business doing that makes them better informed socially?  What kind of people do you cater to? (The answer better not be “everybody”).  You know your business intimately, and there’s no one better prepared to answer that than you.

-Ask questions.  Statements have endings; questions have openings.  If the goal, as stated above, is to give your fans a way to talk about themselves, how better to do that than with a question?

-Follow up.  If there’s a comment, or a long list of comments, on an update you posted, weigh in.  Show people that you’re paying attention.  Validate the fact that they’ve given you their time, the most precious resource any of us have. Yes, even on Facebook.

Some of that info is pretty elementary.  But you also probably know just how many people are doing it wrong.  And I really mean that.  Spamming, pushing, shouting- that’s the wrong way to use Facebook.

If you want to give your fans something, that is.

Thoughts?

5 Editing Tips Every Blogger Should Know

Monday, July 19th, 2010
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Writing is writing.  But what you’re doing is something else: business blogging.

You’re talking about what’s going on in your world, giving your perspective, sharing your expertise.  There’s an element to what you’re writing that makes it stand out from other content you produce, like brochures or white papers.

That element is speed.

As a business blogger, you need to produce content.  Regularly.  It has to be interesting.  Valuable.  Useful.  And it has to be quick; if you’re like most other small business bloggers, writer is just one tiny hat among the several hundred others you’re wearing.

So you have to be quick and you have to be good.  It reminds me of that old sign you’d sometimes see:  ”It can be quick, it can be good, or it can be cheap: pick any two”.  It’s arguable whether or not blogging is cheap; there’s a significant time investment if you’re going to do it right.  But for now, let’s say that one’s a given, and we’re going with the other two.  Quick and good.

How do you make that happen?  One way is to be a better editor.  It’s one thing to crank out some ideas, but it’s another to make them readable and interesting.

Here are five editing tips you can use to help make your writing both quick and good:

Don’t Stop: It’s not quite stream-of-consciousness, but you shouldn’t stop writing once you start.  Keep pushing instead of working on that “perfect” paragraph.  William Zinsser has some excellent examples of writing through your mistakes (the opposite of editing as you go) in his book On Writing Well. There is no slower way to edit than to do it as you write.

Get Consistent: Build some style into your writing that you go back to over and over.  For example, use two spaces after sentences.  Or start to understand that you like to begin sentences with “And” or “But”.  Get familiar with where you like to use colons.  The more comfortable you are with the devices of writing, the less of a challenge it’ll be when you go to edit: you’ll already know what you want your words to sound like.  Consistency builds speed in editing.

Read: Without exception, good writers are good readers.  With 14 bazillion blogs out there, you should have no trouble finding something to read that you’re interested in, and that can help provide some ideas about style for your own writing.  Don’t get too caught up trying to write like others, but do pay attention to what other writers, good writers, are doing.  This blogging stuff is like anything else- there is technique to be learned.  Reading a lot helps you be a better, quicker editor.

Read (part II): I say it a lot, because I feel it’s the most neglected (and probably the best) piece of editing advice I’ve come across:  read your stuff out loud before you publish.  There are tons of reasons to do this, not the least of which is because you want, to a large extent, to write like you talk.  Also, it’s hard to miss mistakes if you hear them.  Reading out loud is the cruise missile of editing.  You can cover pretty much everything with it.

Cut.  Cut Again.  Cut Some More. The reason I saved this for last is because it’s probably the most widely known editing tip, but maybe the most misunderstood, especially when you start to think about writing in terms of being quick and good.  When you go through what you’ve written, what are you looking to cut?  Well, start with paragraphs (make them smaller).  Then sentences (make two short ones out of one long one).  Then words (don’t use “unornamented” when you mean “plain”).  The thing is, once you get used to those inevitable cuts when you’re editing, you’ll start to incorporate the cutting process into your writing, making your posts better, at the same time you’re producing them faster.

Well, what about it, editors?  What am I missing here?  Can you be quick and good, or are they mutually exclusive?

Get Help Now: A 12 Step Program For Digital Marketing

Friday, July 16th, 2010
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You know you need help.  Just the fact that you’re reading this right now proves it.

Admit it:  you’ve been meaning to update your site for years.  But, for some reason, you can’t.  You’ve used every excuse in the book, but the reality is this: your content has become unmanageable.

If you’re serious, if you’re ready to make a change, there is a way…

The 12 Steps Of Marketers Anonymous

1.  You admitted that you are powerless over what you call your website as it stands right now.

2.  You came to believe that a digital marketing team could restore you to sanity.

3.  You made a decision to turn your website over to your digital marketing team because you didn’t understand it.  Yet.

4.  You made a searching and fearless inventory of your content, noting what can be salvaged and why.

5.  You admitted the exact nature of your wrongs, from losing passwords to hiring your nephew to build the damn thing in the first place.

6.  You were entirely ready to have your digital marketing team remove the defective site from the internet.

7.  You humbly ask you marketing team to make the logo bigger.  When they refuse, you finally understand why.

8.  You made a list of all pages that were wrong, and became willing to amend each one.

9.  You made direct amends to those pages, and became fully involved in your digital marketing strategy.

10.  You continue to take a personal inventory of your site, and when you were wrong, promptly admitted it, via twitter.

11.  Sought through communication and timely feedback to better understand your digital marketing strategy, learning to use new tools and techniques to carry that out.

12.  Having had a technical awakening as a result of these steps, you tried to carry this message to other marketers, and practice these principles in everything you do online.

Working With Your Digital Marketing Team

Thursday, July 15th, 2010
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First, why work with a digital marketing team?

Digital marketing companies:

  • create strategy
  • design
  • develop
  • optimize
  • train
  • measure

Do any of those sound like processes that could help your marketing efforts?

The Alternative

Yes, of course you could have your brother’s nephew design your website in Front Page. You can also create your own fan page and spam it to bits, post asking for more fans and end every sentence with three !’s. Run your own pay per click campaigns without landing pages and bid management.  Want to simply use the same copy from your brochure online?  No problem.

Forgive me for sounding jaded, but I’m, well, jaded.  I’ve talked to many companies that use that type of rationale I explained above to not hire a digital marketing company.

The fact is, you can run your own digital marketing from the ground up. However, you can also build a car from parts, but why would you do a job that others have years of experience in doing?

By hiring a digital marketing company you can expect efficiency, experience, and in-the-trenches knowledge. You can also expect to be asked to communicate and participate.

The Relationship

Entering into any relationship, whether it be work or personal, requires several things to be successful. Beginning a digital marketing project is no different;  people will often enter into a contract not knowing what exactly is expected of them in order to achieve success. Even when entering with eyes wide open, there are still potential pitfalls that can derail your project.

Understanding that digital marketing is important to your company is half the battle.  If you and your company don’t buy into the process, you’re setting yourself up to fail.

Once the contract is signed is when the real work begins. It’s important to realize that signing the contract marks the beginning of your work, not the end.  View it as an investment; you will reap what you sow.

The Communication

It is always important to make sure everyone is clear on how the project will run and how (and where) communication lines will operate.  The time to communicate your hopes, wants, expectations is at the onset, not mid-way.

Establish preferred methods of communication, and don’t be afraid to pick up the phone.  Email and Instant Messages offer a great opportunity for quick, concise communication. However, it does not convey tone, sarcasm, and poor attempts at humor.

Provide direction, and still let your team “do their thing”. Give ideas about the design you have in mind. Help brainstorm keyword seed lists. However, let your designer design, let your SEO do the keyword research.

The Participation

Digital marketing projects are processes, not events.

In order to reach the finish line, milestones must be passed and completed. Almost always, you will be asked to provide some form of feedback and approval for those milestones to be met, and for progress to be continued toward project completion.

Providing quality, timely feedback is important to the workflow of your project. When presented with design ideas, a reply of “I don’t like it” helps no one, and serves simply to continue spinning your wheels instead of making progress.

When you participate, you are part of the process. In today’s world, there really is no “completion” when it comes to marketing online. You need to continue to publish, to monitor, measure, and modify. Participating in the planning, the building and the implementation will keep your marketing efforts worth your money and time.

Developing A Content Calendar 101

Monday, July 12th, 2010
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Quit stalling.

Your digital marketing needs some new content.  But instead of writing something interesting, something that only appeals to your fans, something not everyone will like but is true to your personality, you write what you wrote last year.  You’re having a sale.  There’s a special.  You’re so much better than the competition.Calendars- handy!

Ugh.

Part of the reason you went that route is because it was easy.  Rewriting your old stuff is the path of least marketing resistance.  No one will call you out, no one will make fun of you.  No one will really notice.  But you can check “done”.

A much, much better way to go is to create a content calendar.  Planning out your content inspires creativity and gives perspective.  If you’re putting time and money into digital marketing, you want to make a content calendar.  Here’s how:

Make Some Strategy Decisions: You need to think about platforms, distribution, and consistency.  Also tone, style, and substance.  All the content in the world isn’t going to make a difference without the planning to make it worthwhile.  Who are you writing for?  How often?  What does your reader need?  Who will do the writing?  Who owns it after it’s done?  What are the outcomes you want at the end?

Define Your Subjects: One cool thing among the many offered in a typical blog platform is the ability to categorize your work according to subject.  I’ve had a lot of success starting here in a whiteboard session.  If I want to plan out blog posts for a year, it’s going to be a lot more cohesive if I can define several subjects that my posts will cover.  It’s a great method for staying on the path you set out with your strategy.

Calendars Aren’t Always Temporal: Another thing I’ve learned is that a content calendar doesn’t always have to follow a time schedule.  For instance, if you group your topics according to 6 subjects, you might want to fill each subject with 8 topics, for a goal of 2 posts a week for a year.  Then you can pick and choose which topics to write about according to what you’re learning as you write (metrics, man… metrics).

Timely Posts Are Smart: Having said the above, it can also help to plan your topics out according to day.  IF there’s a big conference in your vertical, it’s probably good to have a plan to how you’re going to talk about that.  Planning your calendar according to day can also help motivate writers; deadlines have amazing power when wielded by the right editors.  If, in your case, that’s the same person, all the better to keep you on track.

So, here’s one process for doing all that:

-Sit all the principles down in front of a big whiteboard.

-Discuss the strategy points listed above.  Depending on the scope of your project, this phase alone can take hours or weeks.  Plan accordingly.  Also, be ready to change strategy as the process unfolds.

-Write out your subjects.  Make sure they fit in with the strategy points you’ve decided on.

-Fill those subjects with topics.

-Arrange as necessary.  Go with a calendar.  Assign topics.  Whatever structure works best for your project, you’ll need to build it before you start writing.

-Follow through by updating, revising, editing, and monitoring your work.  It’s not dead once you hit the publish button (the map is not the terrain, after all).

What do you think?  Ever built a content calendar before?  What do you do that’s not included here?

Share, people.  Share.

If You Want To Write, You Have To Struggle

Monday, July 5th, 2010
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The blank page.

That’s a pretty scary opponent for most people.  It’s what keeps most marketing from being effective, much less from being any good.Pushing Up Through Pavers

It’s sadistic, but the blank page makes me happy.  It’s a security fence.  A checkpoint.  Only the people who are willing to struggle through the blank page, who put some effort into this, are going to get anything done.

That’s as it should be.

Here are some tips for those of us who face the blank page, and come out writing:

Bank- It’s called a swipe file, and it’s a necessity in the content world.  Take your ideas and keep them somewhere accessible.  Then, when the blank page greets you in the morning, you’ll immediately have an answer to the never ending question, “What should I write?”

Move- Don’t stop to wait for inspiration to hit you; you’ll be waiting a long, long time.  Keep moving.  By that, I mean don’t stop to edit as you write.  Outlines are a good way to keep moving.  So are deadlines.  So are prompts.  If you continue to press ahead, eventually, I promise, the ideas will come out.

Dig- If you’re not reading a lot, you’re probably not writing a lot either.  They say the web is an echo chamber, and that’s definitely true.  To an extent.  Better to think about improving on the ideas of others.  And hopefully, your ideas will be written down for others to improve on as well.  Dig around to find the people with good ideas, and read about them.

Fight- The blank page is waiting for you every time you sit down.  Sometimes you’re ready.  When you’re not, don’t give up without a fight.  Pound out words.  You definitely have something to say about your business, your marketing, or your customers.  It’s all in there.  Fight to get it out.

Dream- Go big or go home.  Vete a casa grande o ir. It’s okay to be wrong.  Be imaginative.  If what you’re writing feels uncomfortable, you’re probably on the right track.  Put your dreams into what you’re writing.  Otherwise, what is your marketing, really?  Another billboard?

Does the world really need one of those?

Writing is a struggle. A good one. It’s worth it.

Is Social Media Your World Cup?

Monday, June 14th, 2010
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Here’s what I think:

For most small business owners in America, digital marketing is like soccer.  They don’t understand it.  They don’t see the strategy.  They don’t have the skills it takes to implement their tactics.  They can’t execute.

I grew up with a superstar soccer player in my family.  My brother was a force to be reckoned with on the pitch.  He was a huge, fast, and often angry defender who would make strikers fear a breakaway if they heard is terminator-like stride chasing them down. My bro stopped more goals with his feet than most keepers ever will with their hands.

I, on the other hand, sucked.

Slow and clumsy, I was an easy target for anyone with a half decent handle on the ball.  I stopped playing soccer when I was about 10, and the world rejoiced.

But I have a huge appreciation for the game.  I understand it on a deep level, and I know what the players are trying to do as they move the ball.

Most Americans don’t.  Or, actually, most American’s didn’t, until now.

Soccer has moved out of it’s infancy in America.  Right now, we’re seeing a revolution in the game where it’s no longer really acceptable to say, “I don’t really get it,” or worse, “It’s just so boring.”   America is moving on.

The same thing is happening with social media.  As a small business owner, it’s not okay to not understand social media marketing anymore.  You must get in the game, understand your strategy, create ideas in the space and execute them.

Or here’s your result:  you’ll get burned.  Juked.  Nutmegged (google it).

If you don’t become a social media marketing player, or at least an avid fan, you’re going to lose. As the rest of the country celebrates, you’ll be the one wondering what the big deal is.  Your business will pay a price.

Here’s how social media is like World Cup soccer:

-It takes time. There’s a lot of work that goes into a goal.  Set plays (strategy) and constant practice (tactics) eventually produce a payoff.

-It takes skill. You can’t expect to walk on the field and be successful without putting your time in to learn the game.  Be persistent and skills will grow.

-It takes care. No two ways about it.  You have to change your perception of what the game means before you can see any benefit.  If you don’t care about it, it won’t ever work for you.

-It takes a team. If you try to do it alone, you’ll fail.  The whole point is to build the best team you can, people that will share the ball and work together.

-It takes ideas.  The most brilliant plays are inventive, new, beautiful.  Ideas move fast.  The best ones turn into goals.

What are your thoughts?  What are the consequences for ignoring the world as it changes?

How I Use My Social Media Schedule

Thursday, June 3rd, 2010
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Very few people at small businesses are dedicated to full-time social media marketing (it’s coming).

So between balancing all of your other responsibilities, you have to find some time, some dedicated time, to participation.  Plain and simple.  If you don’t, here’s what I predict will happen:  You’ll get bored on the slow return (ROI and otherwise), you won’t follow the metrics, and, most tragically, you won’t make any worthwhile connections with customers that are reaching out to you.

It’s the digital equivalent of sticking your head in the sand.  Before you do that, try this: use a schedule.

I work first hand with a whole lot of technophobes.  These are people that don’t like tech under the best of circumstances (irony alert: now it’s their job!).  I can guarantee you that a schedule clears the clutter, sets the bar low, and allows for a path into the world of social media marketing.

Ever see people in the gym staring at the equipment?  Those people don’t have a plan.  They won’t see any results.  But what about the woman who goes at 6 a.m. for 45 minutes on Monday, Wednesday, and Friday for aerobics and at 3 p.m. on Tuesday and Thursday to lift weights? Better, right?  That’s the way to do it.

Here’s roughly how I use my social media schedule:

1 hour in the morning: When I get to work, I spend the first hour catching up on social media.  Mostly, I use my RSS reader and Twitter.

I go through my reader to find blog posts that might be interesting.  Of these, I choose 4 or 5 to make comments on.  They’re often the same blogs, because I like what the authors have to say (though I branch out, too).  I’ll also post to twitter anything I find that’s interesting.

As I do this, I’m also searching Twitter.  I’ve set up different feeds to bring me information on what people are saying about different subjects.  I can comment on what those people say, or, most often, re-tweet what they’ve posted to show it to anyone listening on my network.

Twice each week, 1 hour in the morning: I blog.  I have a good idea who our audience is, so I like to plan in advance what subjects I’m going to cover here.  I talk about content, mostly, and how it relates to digital marketing as a whole.  Most of it is basic, and I try to offer actionable items that people can put into practice right away.  Pat writes about SEO tips mainly, sometimes high level, but most often it’s stuff that everyone can use.  Again, he’s including actionable items.

Once we have a post up, we announce it on Twitter.  It’s nice to see that people that I’ve RTed will often return the favor, so our content gets spread around

20 minutes mid-morning: Just before noon, I’ll check in on Facebook.  There’s some research that shows that around 11:30 is the best time to post updates on Facebook for business pages, so I look around to see what our clients are up to, how they’re posting information, and what other businesses in their vertical are doing.  I check metrics on pages that I’m an administrator on twice a week, so I know exactly what kind of communities are being built.

20 minutes in the afternoon: Time to check back in with Twitter and Facebook.  If anything weird happens, or if there’s a problem, the earlier we catch it, the better.  Also, there might be some direct messages or posts that I want to respond to.

15 minutes in the afternoon: I’m subscribed to several linkedin groups, so I’ll usually read the threads.  I do more lurking there than anything else, but meeting @LewisHowes at SOBCon 2010 inspired me to get more involved.  I’ll update you.

And that’s about it for the social media part.  The rest of my day I spend writing and managing projects. (I know- I must be living right!)  There are other things that will be incorporated as time progresses; mobile marketing is becoming a much bigger part of our content strategy, for instance.  And that’s all part of it; it will have its place on the schedule just like the rest.

A note about timing: For me, it’s just as important to step back from social media as it is to participate.  IT’s easy to get caught up in the conversation, and before I know it, I’m missing out on my writing and management work.  That’s why the schedule is so helpful; it works for off time, too.

I’ll also say that I never separate one from the other.  Participating in social media is just as much a part of my work as writing.  Anyone who told you that social media will take care of itself lied.

What’s your schedule look like?

What The Hell Are Location Based Services?

Monday, May 31st, 2010
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For many small and travel/tourism businesses it can be a daunting task to keep up with emerging technology and social media platforms.

Things are not going to be getting any easier. Cue location based social networks or location based services (LBS). While they are not necessarily new, they are gaining users quickly.

The ubiquity of GPS enabled phones and our seemingly insatiable desire to stay connected has fueled a boom in social networks that allow you to share your whereabouts with friends.

In a nutshell, you create your user account, connect your phone to your account, and when visiting a location (everything from gas stations to hotels) you check in by using a few simple hand gestures to post to your account. While checking in you then notify friends, or those nearby, of your whereabouts and what you may be doing, or what you think of where you are. You can also do a variety of other tasks, depending on the platform. You can earn points and badges, you can share photos, post reviews, collect items, participate in a scavenger hunt or even earn rewards from businesses.

Many businesses are already finding ways to leverage these services. Here are two you can get started with, including a quick tip for each.

Foursquare
Combine location based check-ins with game mechanics and you have Foursquare. Check-in, earn points, earn badges, share to-do lists. This service is growing very quickly. Last week it was reported that nearly 1 million check-ins occur every day.

Tip: Create a company account, and sign up as the manager of your business. You can create a virtual customer loyalty program with rewards for check-ins and frequency.

Yelp
A stalwart in the review networks, Yelp now allows users to “check-in”. This is a powerful combination, that I think will serve as a model for others. It combines location based check-in with reviews. Users can also upload photos.

Tip: Be sure you have claimed your business on Yelp. Build out your profile with as much information as possible and monitor your page. If you are fortunate to receive your “people love us on Yelp!” decal, display it prominently! Also, don’t be “one of those guys” and review your own business. It is petty, and you’ll end up with pretty bad karma.

I’m interested to find out if you’re using any location-based services, personally or for your businesses.  If so, what’s your take?

Buy In Or Fail

Friday, May 28th, 2010
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I hate teambuilding.

Always have.  I don’t like teambuilding exercises, ropes courses, or facilitated bonding.  I’m not cynical about it (anymore); it’s just not for me.  Call it a pet peeve.

A friend explained to me once why I had so much trouble with the concept: No buy in.  I just didn’t accept it as something valuable.  With that as a starting point, it never mattered where a teambuilding exercise went.  I wasn’t going to get anything out of it.  I hadn’t bought in to the premise.  For me, teambuilding fails before the first trust fall.

The same thing is true with digital marketing.

You must put yourself in a position to buy in to the value with marketing online before you start.  And if not, it’s never really going to pay off.  In customers, connections, ROI, traction, and any other metric you throw at it.  Without the buy-in, it doesn’t matter how many tools you set up; you’ll still fail.

There’s a fundamental change in thinking that has to take place.  Digital marketing shifts the focus from product to personality.  In fact, product is just a tiny part of it.  Most of what digital marketing offers is a chance to interact and connect with people who are interested in the same things you’re doing.  It’s only after an online audience buys in to your personality that your products matter at all.

So those interactions have to matter to you.  For this to work, you have to care about what other people want when they’re online. Recognition.  Respect.  Consideration.  All those things aren’t selling.  Also, on their own, they’re not marketing.

They become selling, they become marketing, after a long period of buy in.  That’s the only way to build up enough trust in others to sell to them.  Without the buy in on your part, you’re just telemarketing with different media.