A Blog About Digital Marketing…

We write about what we do. Digital marketing ideas that are approachable, through the lens of our work; that’s what you’ll find in our posts.

Posts Tagged ‘Digital Marketing’

How To Write Like James Dean’s Face

Thursday, April 8th, 2010
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James Dean was a man of few words, and it showed.  When he made a point (“You’re tearing me apart!”), you knew it.  No questions.

If you know what your point is, here’s what you should do:

Put it at the top.  First.  Up front.

In practice, it’s tougher than it sounds.  Most people (and too many marketers are included in this group) aren’t comfortable writing or designing this way.  There has to be some pre-get-to-the-point staging for them.

This is especially true when given a canvas such as the web and a palette like web design. So many options.  Businesses get tempted to throw everything up on a screen to see what sticks.

Everything is a terrible option.  When you choose everything, what you neglect is focus.  Instead of having a point, you have a blob.  If your blob is big enough, yes, you can take over the world with it.  Just like in the movies.

You’re not the blob.  You’re not trying to take over the world.  Your business can’t use that method, so you have to focus.

But isn’t that a brilliant paradox?  The more you try to say, the less effective you are at saying it.  It’s an old adage, but sometimes it just hits you over the head.

Those are the times you should listen.

James Dean said more in the back of a convertible with a cowboy hat pushed down over his face than most people will say in a lifetime.

Less is more.  Choose your words carefully.

No Headfirst Diving Allowed

Friday, April 2nd, 2010
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If I’m a small business, I want to know about digital marketing.

Here’s why:

  • It’s cost effective.  Most tools used for digital marketing are free or very inexpensive.
  • I can cater to my niche.  The internet is a place best served by very specific content.
  • It’s growing.  Most of my customers are already there.
  • I can create things quickly.  Establishing a brand is a lot easier than it was in print.
  • I can listen.  The Fortune 500 pays millions for market research that I can get just by tuning in.
  • I can measure everything.  That way, I know what to change without shooting in the dark.

And on and on.  There are countless reasons to care about digital marketing.

The one thing that I don’t want to do, if I’m a small business, is start a digital marketing campaign without learning about it.

Here’s why:

  • It’s cost effective.  I can hire my nephew to do it.  He knows about computers.
  • I can cater to my niche.  If I only knew what that was.
  • It’s growing.  I better get in there quick and DO something.
  • I can create things quickly.  I don’t have time for a brand strategy.
  • I can listen.  As soon as I hear someone talking about my vertical, I tell them about my sale.
  • I can measure everything.  When I find out that direct sales aren’t taking off, I can write off digital marketing as a fad.

Why Do You Do It?

Monday, March 22nd, 2010
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Is it a paycheck?

Is it habit?

Is it what’s expected of you?

Is it ego?

Is it some bad decisions you made?

Is it an obligation?

Is it fear?

OR

Is it opportunity?

Is it adventure?

Is it challenging?

Is it fulfilling?

Is it your life’s work?

Is it making the world better?

Is it art?

Is it so much fun you can’t imagine doing something else?

Is it satisfying?

Is it better than anything else ever?

Is it joy?

If your work answers one of the questions at the top, you should think about doing something else.  If it answers one of the questions at the bottom, that’s what your marketing should be about.

Are You Doing Average Really Well?

Friday, March 12th, 2010
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When you start a new project, what’s the goal?

As I see it, you can go two ways.  It’s a given that you want to make something that people will like.  Ultimately, the direction you take is determined by how you define that word: “Like”.

If by like you mean passionate, celebrated, different, noteworthy, challenging, then you’ve set the bar high.  Good.  The world needs more people like you.  It will never get them, so your work is even more valuable.

If, on the other hand, you define like as not offensive, you’ve gone in the opposite direction.  It’s impossible for brilliant work to not offend someone.  By it’s very nature, it won’t appeal to everyone.  It will put some people off your product or your business or you.

But, what you made, yes, people will like it.  Kind of.  In this other direction, the phrase actually reads more like, “no one is going to not-like this.”   This is what you do when you make the perfect example of an insurance commercial, or a website that’s normal, or a press release about your sale.

The bar is set pretty low for work like this.  You can do it for an entire career, and chances are no one is going to not-like it.

But no one’s going to like it, either.

What Makes A Good Customer?

Thursday, March 11th, 2010
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In a word: Fit.

Businesses used to go for low margins and high volume, which meant anyone fit the model.  It made sense for business to appeal to the widest number of people it could.

Customers aren’t like they were.  The crowds that used to line up to buy are now overloaded with the number of choices they have.  There’s no way you can undersell the internet.

So why try?  It makes more sense to charge for originality. And that’s where customer fit plays such a crucial roll.

If you’re paying attention to your entire online presence, you can tell who’s responding to you and who’s not.  Take a look at your posts.  Are more people reading about vacations than about adventure?  Those are the people who want a good fit.

When the big kid on the block starts to take over your market, you can try to compete.  But what if you don’t?  There are lots and lots of people out there that don’t want to play with the big kid.  They want a company that will hand deliver, that will call them by name.  They want to find the business that fits.

On reason people want fit is because it’s just as easy to find a quality experience as it is to find a low priced experience.  The lowest price tour is a click away.  But so is a list of customer reviews.  Read some reviews, find a product that fits, and you know what happens next.  They buy.

And still, fit is at a premium.  People that make products that fit can charge more than the ones that try to sell to everyone.  Everyone is cheap.  The people who want a good fit will pay for it.

It pays to find customers that fit.

What are your thoughts?  Exceptions?

What Everyone Should Know About Writing Inspiring Copy

Monday, March 8th, 2010
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It’s risky.

There’s a lot more safety in writing something else.  And by that, I mean writing something that won’t offend anyone.  Won’t make you stand out.  Won’t draw criticism.

The best way to go about doing that is to google “5 paragraph essay” and start from there.  You can get all your information into a neat package.  Everyone will be satisfied.  No one will complain.

Of course, no one’s going to read it.  But that doesn’t matter.  Your assignment was “We need copy for the web site”.  You did your job, right?

Mission Accomplished.

What You Can Learn From Jerry Garcia

Wednesday, February 24th, 2010
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Around here we listen to and enjoy all types of music, you are as likely to hear AC/DC as you are Miles Davis, and everything in between. Bluegrass, rock, funk, jazz (my personal favorite) and jam bands all stream from Pandora and iPod alike. While musicians inspire and stir our emotions with their creations, everything from sports teams to weddings, indulge me for a moment as I explain how I think musicians can also inspire your marketing.

Live music is something that many people enjoy, from large stadiums packed with superstar performers to classical concerts in small theatres. For many, experiencing music live takes it to a new level. Jam bands, those that seem to have the ability to recreate a song every time they play it, set the bar, when it comes to live performances.

The Grateful Dead, Widespread Panic, Leftover Salmon, Yonder Mountain String Band, Phish and Govt Mule are just some of the jam bands that have created strong brands by leveraging their content and their communities. Jerry Garcia was an incredible guitarist; Is it possible that he and the Grateful Dead were pioneers of content and viral marketing? You decide.

Why are jam bands so successful at content marketing?

  • Jam bands take a story and present it in a unique and captivating way.
  • Of all the jam bands I have had the opportunity to see live, I never once walked away from a show thinking it seemed contrived. Can you say the same thing about your content? Tell your story in a personable way. Corporate speak sucks, ditch it and roll with the story the way you would speak it, not how you think your 8th grade English teacher would want it.

  • Jam bands keep things interesting.
  • They accomplish this by always changing play sets, arrangements and sometimes they will really surprise you with a guest appearance. How can you mix your content to produce something new? Know someone you can reach out to for a guest blog post? Never hurts to ask, and you give your audience something new, something fresh…they will thank you.

  • Jam bands spread their music virally
  • Most jam bands allow, and even encourage, the recording and trading of their live music. Some will even allow “tapers” to plug into their sound boards for maximum quality. The “taper” community then trades and shares the recorded concerts, which allow the band’s music to spread virally. The bands allow this trading of their music to take place free of charge. You are creating content and sharing it with your audience, but are you giving them the access, the permission and the tools to share it? Sharing of content and music helps spread your content and helps build a stronger community.

  • People enjoy “discovering” new bands.
  • Many years ago I had the opportunity to see The (then unknown) Dave Mathews Band play at a fraternity party. They were damn good, but hadn’t hit the big time yet. Think we all didn’t tell our friends about this new band we saw? Of course we did, we all wanted to feel like we had “discovered” something great. Things are no different online. A great video, a really good blog post all are things that people love to discover and share. Create things that people will want to tell their friends about, don’t just create to complete a milestone.

  • Jam bands create community.
  • These communities are tight-knit, many having their own norms, nomenclature, and even nicknames – the “Dead Heads”, “Spread Heads” and other countless communities are fiercely loyal. Each member of the community consumes the content in their own way, and react to it differently. Some spin, some sway and some simply shake it. Your audience is no different. They consumer your content in different ways and react differently – some share a blog post through their RSS reader, some post a video to their Facebook page. Do you know your audience and their nuances?

So crank up some music, play a little hacky-sack, start thinking like a jam band and you will see improvements in your content, your engagement and your rankings.

Why I Hate RFP’s and Why You Should Too

Thursday, February 4th, 2010
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The time-honored ‘Request for Proposal’ (RFP), or as we call here in the shop “The unexpected Word doc from Hell” has once again crossed my desk.  I dislike them greatly.

Check that. I loathe them.Waste Stream Set up 5  by urbanwoodswalker

There are times when an RFP is the best tool for the job.  Like if you’re a government agency and you need to buy 5 hammers, or 4,000 white toilet seats. However, in our world of digital marketing, if you’re sending out an RFP, you are seriously doing yourself a disservice.

Why a disservice? Well, simply put, if you knew so much about digital marketing or web development, why the hell would you send out an RFP in the first place?  Fact is, folks that are involved in the digital space for a living are immersed in it. For quite a few of us, this isn’t our first rodeo, or Google Algorithm update, or new “gotta have it” marketing tool introduction.

The worst RFPs contain things like:

-”We want a website that loads fast, is search engine friendly” -> No kidding? Do you think people purposely build sites that load slow and are NOT search friendly?

-”Must include Social media integration” -> Ahhhh, love that good old social media blanket statement……

-”Search Engine Optimized for these 5 keywords” -> Really? Those keywords just might suck…

We’ve all seen those RFP’s.  Every time one is sent out a kitten dies.  So, please stop.

By sending an RFP for your digital marketing or web development project, you’re seriously limiting your potential for success. Why?  Because without giving your potential providers the opportunity to ask questions, which determine the proposed digital marketing solution, you’re killing the prospect of break-through ideas which are often the result of an outside perspective.

As Roy H. Williams, The Wizard, has told us, it’s difficult to read the label from inside the bottle. Yes, you know your product, yes you (should) know your audience….however, allow your potential service providers to drill-down and help find the best possible solution for your digital marketing problem.

Guiding The Conversation

Monday, February 1st, 2010
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It’s important to listen.

We all know that.  But it’s equally important to ignore.Leuk satellite station by christianmeichtry

The critics who don’t offer input.  The people who fear change.  The people who are going to laugh at you and roll their eyes at your work.

How do you ignore the people that will ridicule your idea?  Here are some suggestions:

-Don’t be afraid to fail.  Whatever new challenge you’re taking on- social media, new products, a different creative outlet are all going to present challenges.  Some of them, you will not overcome.  And you shouldn’t: that’s how you learn.

-Remember that no one cares.  It’s hard to keep that in mind when you’re thinking about the success of your business.  You’ve built that amazing piece of work, you know it’s amazing, and no one cares (that’s why we do marketing strategies, BTW).  But what about that other piece of work that you’re not so sure about, the one that’s way out of your comfort zone, the one you’re really going out on a limb for?  No one cares about that either.

-Surround yourself with encouragement.  If there’s a din of positivity, helpful feedback, and honest critique, you can’t hear the people who want to shout down everything you do.

If you’re ignoring correctly, you’re also guiding yourself and those around you toward conversation that can actually help.

Your Friend is Obnoxious

Monday, January 25th, 2010
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Here’s a thought:

If you want your marketing to do direct sales for you, you’re wasting a lot of money and time.  That’s not marketing’s job.  You’re doing it wrong.The Crowds by Marc Forrest

Your marketing is for introducing you to potential customers. Or re-introducing you. Either way, that’s the main function, right?

Marketing isn’t you; it’s an introduction to you.

Think about what that role plays in our society.

The introduction is a big deal.  Like it or not, you’re going to be associated with the character of the introducer, probably forever.

On some level, we look for vouchers in an introduction.  There are all kinds of cues we take from them.  The presentation, the language, and, yes, the source.

The question then becomes who’s doing the introductions?  Is it the person that’s friendly, witty, funny, always interested in what other people are up to?  Or is it that loudmouth jerk who just talks about himself all the time?

Or, worse, that person who never says anything interesting or anything worth listening to.  The one that everyone just ignores.