Posts Tagged ‘Digital Marketing’

Are You Doing Average Really Well?

Friday, March 12th, 2010

When you start a new project, what’s the goal?

As I see it, you can go two ways.  It’s a given that you want to make something that people will like.  Ultimately, the direction you take is determined by how you define that word: “Like”.

If by like you mean passionate, celebrated, different, noteworthy, challenging, then you’ve set the bar high.  Good.  The world needs more people like you.  It will never get them, so your work is even more valuable.

If, on the other hand, you define like as not offensive, you’ve gone in the opposite direction.  It’s impossible for brilliant work to not offend someone.  By it’s very nature, it won’t appeal to everyone.  It will put some people off your product or your business or you.

But, what you made, yes, people will like it.  Kind of.  In this other direction, the phrase actually reads more like, “no one is going to not-like this.”   This is what you do when you make the perfect example of an insurance commercial, or a website that’s normal, or a press release about your sale.

The bar is set pretty low for work like this.  You can do it for an entire career, and chances are no one is going to not-like it.

But no one’s going to like it, either.

What Makes A Good Customer?

Thursday, March 11th, 2010

In a word: Fit.

Businesses used to go for low margins and high volume, which meant anyone fit the model.  It made sense for business to appeal to the widest number of people it could.

Customers aren’t like they were.  The crowds that used to line up to buy are now overloaded with the number of choices they have.  There’s no way you can undersell the internet.

So why try?  It makes more sense to charge for originality. And that’s where customer fit plays such a crucial roll.

If you’re paying attention to your entire online presence, you can tell who’s responding to you and who’s not.  Take a look at your posts.  Are more people reading about vacations than about adventure?  Those are the people who want a good fit.

When the big kid on the block starts to take over your market, you can try to compete.  But what if you don’t?  There are lots and lots of people out there that don’t want to play with the big kid.  They want a company that will hand deliver, that will call them by name.  They want to find the business that fits.

On reason people want fit is because it’s just as easy to find a quality experience as it is to find a low priced experience.  The lowest price tour is a click away.  But so is a list of customer reviews.  Read some reviews, find a product that fits, and you know what happens next.  They buy.

And still, fit is at a premium.  People that make products that fit can charge more than the ones that try to sell to everyone.  Everyone is cheap.  The people who want a good fit will pay for it.

It pays to find customers that fit.

What are your thoughts?  Exceptions?

What Everyone Should Know About Writing Inspiring Copy

Monday, March 8th, 2010

It’s risky.

There’s a lot more safety in writing something else.  And by that, I mean writing something that won’t offend anyone.  Won’t make you stand out.  Won’t draw criticism.

The best way to go about doing that is to google “5 paragraph essay” and start from there.  You can get all your information into a neat package.  Everyone will be satisfied.  No one will complain.

Of course, no one’s going to read it.  But that doesn’t matter.  Your assignment was “We need copy for the web site”.  You did your job, right?

Mission Accomplished.

What You Can Learn From Jerry Garcia

Wednesday, February 24th, 2010

Around here we listen to and enjoy all types of music, you are as likely to hear AC/DC as you are Miles Davis, and everything in between. Bluegrass, rock, funk, jazz (my personal favorite) and jam bands all stream from Pandora and iPod alike. While musicians inspire and stir our emotions with their creations, everything from sports teams to weddings, indulge me for a moment as I explain how I think musicians can also inspire your marketing.

Live music is something that many people enjoy, from large stadiums packed with superstar performers to classical concerts in small theatres. For many, experiencing music live takes it to a new level. Jam bands, those that seem to have the ability to recreate a song every time they play it, set the bar, when it comes to live performances.

The Grateful Dead, Widespread Panic, Leftover Salmon, Yonder Mountain String Band, Phish and Govt Mule are just some of the jam bands that have created strong brands by leveraging their content and their communities. Jerry Garcia was an incredible guitarist; Is it possible that he and the Grateful Dead were pioneers of content and viral marketing? You decide.

Why are jam bands so successful at content marketing?

  • Jam bands take a story and present it in a unique and captivating way.
  • Of all the jam bands I have had the opportunity to see live, I never once walked away from a show thinking it seemed contrived. Can you say the same thing about your content? Tell your story in a personable way. Corporate speak sucks, ditch it and roll with the story the way you would speak it, not how you think your 8th grade English teacher would want it.

  • Jam bands keep things interesting.
  • They accomplish this by always changing play sets, arrangements and sometimes they will really surprise you with a guest appearance. How can you mix your content to produce something new? Know someone you can reach out to for a guest blog post? Never hurts to ask, and you give your audience something new, something fresh…they will thank you.

  • Jam bands spread their music virally
  • Most jam bands allow, and even encourage, the recording and trading of their live music. Some will even allow “tapers” to plug into their sound boards for maximum quality. The “taper” community then trades and shares the recorded concerts, which allow the band’s music to spread virally. The bands allow this trading of their music to take place free of charge. You are creating content and sharing it with your audience, but are you giving them the access, the permission and the tools to share it? Sharing of content and music helps spread your content and helps build a stronger community.

  • People enjoy “discovering” new bands.
  • Many years ago I had the opportunity to see The (then unknown) Dave Mathews Band play at a fraternity party. They were damn good, but hadn’t hit the big time yet. Think we all didn’t tell our friends about this new band we saw? Of course we did, we all wanted to feel like we had “discovered” something great. Things are no different online. A great video, a really good blog post all are things that people love to discover and share. Create things that people will want to tell their friends about, don’t just create to complete a milestone.

  • Jam bands create community.
  • These communities are tight-knit, many having their own norms, nomenclature, and even nicknames – the “Dead Heads”, “Spread Heads” and other countless communities are fiercely loyal. Each member of the community consumes the content in their own way, and react to it differently. Some spin, some sway and some simply shake it. Your audience is no different. They consumer your content in different ways and react differently – some share a blog post through their RSS reader, some post a video to their Facebook page. Do you know your audience and their nuances?

So crank up some music, play a little hacky-sack, start thinking like a jam band and you will see improvements in your content, your engagement and your rankings.

Why I Hate RFP’s and Why You Should Too

Thursday, February 4th, 2010

The time-honored ‘Request for Proposal’ (RFP), or as we call here in the shop “The unexpected Word doc from Hell” has once again crossed my desk.  I dislike them greatly.

Check that. I loathe them.Waste Stream Set up 5  by urbanwoodswalker

There are times when an RFP is the best tool for the job.  Like if you’re a government agency and you need to buy 5 hammers, or 4,000 white toilet seats. However, in our world of digital marketing, if you’re sending out an RFP, you are seriously doing yourself a disservice.

Why a disservice? Well, simply put, if you knew so much about digital marketing or web development, why the hell would you send out an RFP in the first place?  Fact is, folks that are involved in the digital space for a living are immersed in it. For quite a few of us, this isn’t our first rodeo, or Google Algorithm update, or new “gotta have it” marketing tool introduction.

The worst RFPs contain things like:

-”We want a website that loads fast, is search engine friendly” -> No kidding? Do you think people purposely build sites that load slow and are NOT search friendly?

-”Must include Social media integration” -> Ahhhh, love that good old social media blanket statement……

-”Search Engine Optimized for these 5 keywords” -> Really? Those keywords just might suck…

We’ve all seen those RFP’s.  Every time one is sent out a kitten dies.  So, please stop.

By sending an RFP for your digital marketing or web development project, you’re seriously limiting your potential for success. Why?  Because without giving your potential providers the opportunity to ask questions, which determine the proposed digital marketing solution, you’re killing the prospect of break-through ideas which are often the result of an outside perspective.

As Roy H. Williams, The Wizard, has told us, it’s difficult to read the label from inside the bottle. Yes, you know your product, yes you (should) know your audience….however, allow your potential service providers to drill-down and help find the best possible solution for your digital marketing problem.

Guiding The Conversation

Monday, February 1st, 2010

It’s important to listen.

We all know that.  But it’s equally important to ignore.Leuk satellite station by christianmeichtry

The critics who don’t offer input.  The people who fear change.  The people who are going to laugh at you and roll their eyes at your work.

How do you ignore the people that will ridicule your idea?  Here are some suggestions:

-Don’t be afraid to fail.  Whatever new challenge you’re taking on- social media, new products, a different creative outlet are all going to present challenges.  Some of them, you will not overcome.  And you shouldn’t: that’s how you learn.

-Remember that no one cares.  It’s hard to keep that in mind when you’re thinking about the success of your business.  You’ve built that amazing piece of work, you know it’s amazing, and no one cares (that’s why we do marketing strategies, BTW).  But what about that other piece of work that you’re not so sure about, the one that’s way out of your comfort zone, the one you’re really going out on a limb for?  No one cares about that either.

-Surround yourself with encouragement.  If there’s a din of positivity, helpful feedback, and honest critique, you can’t hear the people who want to shout down everything you do.

If you’re ignoring correctly, you’re also guiding yourself and those around you toward conversation that can actually help.

Your Friend is Obnoxious

Monday, January 25th, 2010

Here’s a thought:

If you want your marketing to do direct sales for you, you’re wasting a lot of money and time.  That’s not marketing’s job.  You’re doing it wrong.The Crowds by Marc Forrest

Your marketing is for introducing you to potential customers. Or re-introducing you. Either way, that’s the main function, right?

Marketing isn’t you; it’s an introduction to you.

Think about what that role plays in our society.

The introduction is a big deal.  Like it or not, you’re going to be associated with the character of the introducer, probably forever.

On some level, we look for vouchers in an introduction.  There are all kinds of cues we take from them.  The presentation, the language, and, yes, the source.

The question then becomes who’s doing the introductions?  Is it the person that’s friendly, witty, funny, always interested in what other people are up to?  Or is it that loudmouth jerk who just talks about himself all the time?

Or, worse, that person who never says anything interesting or anything worth listening to.  The one that everyone just ignores.

Best Ideas Of The Week (1-18 to 1-22)

Friday, January 22nd, 2010

Here it is once again.  Hope you’re having a great Friday.  Let’s dive right in…

-I’ve got a post coming on some good ways to change your mind (or your business).  I think that speaks directly to why New Year’s resolutions don’t work.  It’s a good place to start if you’re wanting to make a change.adam lamber galleria by gadjo cardenas sevilla

-I thought this post from smallbiztrends.com was interesting because it focuses on rural business trends for 2010.  Number 10 is that tourism is staying closer to home, which we’ve known for a while.  I don’t know if that gives the post validity, or makes it outdated.  You’ll have to let me know your thoughts on that one.

-Do you hate meetings?  Well, here’s an idea I’ve subscribed to for a while:  It’s not the meeting that sucks.  It’s the way that the meeting is run.  Here’s the down and dirty on how to run a meeting the Google way.  Now go forth and meet like you’ve really got something you need to share.

-This is just a quick reminder that, sometimes, plans can take a while.

-For anyone out there that’s a little intimidated to link to the outside world from your website or blog because you “don’t want to lose the traffic” (I know you’re out there), here’s some proof that you’re wrong.

-And finally, another word geek link to finish things up for this week.  Corporate-speak has always been a pet peeve of mine.  As the author puts it, we need “a reminder to give anything you write a decent bullshit test before sending it out“.  Amen.

If Twitter Had A Fairy Godmother…

Wednesday, January 13th, 2010

It would be nice if there was a Twitter intervention service.

I’m thinking of something like a fairy godmother that would step in and gently correct those misguided businesses that are out there shouting.sydney angel by erinisfunky

Alright, cue bad sitcom dream sequence…

—–

@newtosocialmedia: Right Now!  50% off every single thing from our summer stock!  Check it out http://snip.li/026a07 #michaeljackson

@therealfairygodmother: @newtosocialmedia you’re doing it wrong, dear.

@newtosocialmedia: @therealfairgodmother Thanks for the RT love! 50% off every single thing from our summer stock!  Check it out  #britney

@therealfairygodmother: @newtosocialmedia I’ve cut you off.  ur tweets aren’t going anywhere right now.

@newtosocialmedia: @therealfairygodmother what? #haiti  #google

@therealfairygodmother: ur tweets aren’t going anywhere.  except to me.  and stop using those hashtags.

@therealfairygodmother: that’s the first lesson  : – )

@newtosocialmedia: I don’t understand #tcot

@therealfairgodmother: exactly.

@newtosocialmedia: ?

@therealfairygodmother: You ran in and started shouting before you had a chance to understand what it is ur doing.

@newtosocialmedia: I’m marketing my business.

@therealfairygodmother: You’re making an ass of yourself.  And your business.

@newtosocialmedia: But how do I sell things to people using Twitter if I don’t, you know, sell things to people. Using Twitter.  ?

@therealfairygodmother: That’s just it.  You don’t.

@newtosocialmedia: Then why the hell am I doing this?

@therealfairygodmother: Good ?

@therealfairygodmother: Social media isn’t for direct sales.  Or, it is if u want to spam.  r u a spammer?

@newtosocialmedia: No.  I just want people to know about my business.

@therealfairygodmother: Awesome.  That’s a great place to start.  What’s the best way to talk about your business?

@newtosocialmedia:
Radio?

@therealfairygodmother: lol no.  If you went to a party, and someone asked you what you did, would you tell them everything they could get for 50% off?

@newtosocialmedia:
No.  I’d tell them what I did.

@therealfairygodmother: Right.  And what if they asked you where the best coffee was near you?

@newtosocialmedia:
I’d tell them.

@therealfairygodmother: Right again.  And what if they told you about the bad day they were having?  Would you give them your specials?

@newtosocialmedia:
No, I’d probably tell them that joke about the mother-in-law who dies and she’s talking to St. Peter and he asks her to name her sins.

@therealfairygodmother: Okaaaaaay.

@therealfairygodmother: What I mean is, you’d have a conversation, right?

@newtosocialmedia:
Right.

@therealfairygodmother: Well, that’s what Twitter is.  A way to have conversations.  Some of those conversations will be about what you do.  Some won’t.

@therealfairygodmother: But you can’t choose all the time.  That’s selling.  And selling isn’t having a conversation.  It’s selling.

@newtosocialmedia:
And Twitter isn’t about selling.  It’s about having conversations, meeting people who have some interest in me, and vice-versa.

@therealfairygodmother: Now you’re getting it!  Nice job.  I’m going to put you back in the stream now.  Go use what you’ve leaned.

@newtosocialmedia:
Cool. #superbowl

@therealfairygodmother: : – (  alright, let’s talk about hashtags first…

Social Media Stragglers Get Skewered

Tuesday, January 12th, 2010

It’s January.  2010.  Time to step things up.

If you’re a small business, a destination, an event, you’ve got to get on the ball.  You need a social media plan.hard to swallow by brdavids

Because you can’t be one of those people that says, “We need to be on Facebook,” or, “Better start Twittering,” or, “We need to ‘do’ social media.”

You really can’t.  It wasn’t okay before, either.  But now it’s totally out of the question.  You must change.

There are more reasons why than I could even go into.  But I will say that everything about digital marketing has changed, and it will never go back.  Keep up or get left behind.

And before you start, you have to plan.

Here are four quick ways to start planning for digital marketing today, pokey…

-Learn Jumping into social media without learning about how to use it it is a lot like every single item here.  You can do some pretty serious damage to your brand just screwing around.  So learn a little about the parts and pieces before you run in shouting about your company.

-Plan Here’s how you end up with an online billboard instead of a communication engine:  don’t plan.  Can you imagine going through the whole process of building your online marketing, only to have something completely useless at the end of it?   Wait.  A lot of you don’t have to imagine it.

-Prepare Not the same as planning.  Preparation comes when your plans are in the works.  What will you do when your plan for digital marketing is launched?  That’s what you’re preparing for.  One big preparation tip:  Put one person in charge.  Nothing suffers as much from committee creep as social media.

-Listen So you’re ready to jump in and start friending and poking and tweeting the crap out of the place.  Great.  The best way to start is to shut up and listen.  Social media is a big cocktail party.  Get a feel for the conversation.  Hell, find the conversation.  It’s worth taking the time to listen before you go around shouting; it might encourage you to actually use social media in a way people appreciate.

Which is to say, being social.

.