A Blog About Digital Marketing…

We write about what we do. Digital marketing ideas that are approachable, through the lens of our work; that’s what you’ll find in our posts.

Posts Tagged ‘Ben Curnett’

What’s Different?

Thursday, August 12th, 2010
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I was clicking through my Facebook today, and re-watched this excellent, short, and neatly presented vid by Derek Sivers (thanks, Tripper).  Here it is:

I love stuff like this.  And I love talking to people that love stuff like this.  Thinking differently is refreshing, no?

One of the requirements to thinking differently is the willingness, even the delight in, being proven wrong.  I like it.

When it comes to marketing, the most successful campaigns happen when our assumptions are challenged, exposed, and overturned.  Blow expectations from the water, and you’re probably doing something worthwhile.  If enough people of the “please change everything” crowd buy in, followers probably will too.

Which means some people will hate it, because most buy ins of that ilk are small.  People from that other side of the fence consider themselves the norm; their expectations are set according to the simplest, most probable outcomes.  Anything that doesn’t fit is too weird, exotic, or obscure.

If that’s the kind of people you need to market your business to, you’re pretty much set.  Deliver what’s expected, and you’ll keep those customers, until something more mainstream comes along.

If those aren’t the kind of people you’re marketing too, then it might be time to ask: “What are we doing that’s different?”

Writing For Your Life

Wednesday, August 11th, 2010
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“To succeed in marketing, you have to have a story.” -Me, just now (paraphrasing about a million others since time immortal).

It comes down to this: are you going to tell a story, or are you going to post a sale?

That’s it. That’s the only question that anyone who’s involved in content marketing right now has to answer. Black or white, yes or no.

Want to push products? Fine. I don’t care about you. Want to wow me with your discount? There’s a better one a few clicks away. Your sale is the least unique thing about you.

Go ahead, though. I’m not going to stop you; I’m not even going to try. You’ll find plenty of company. The autotweeters. The push posters. None of you care about me, your customer. You only care about a number. Hits. Jeez. Good luck with that.

But…

If you have a good story, that’s something I can get with. Do you have a million ways to tell it? Is it interesting? Does it involve me?

Sounds like a good start.

Does it look good? Have you planned out the ways you’ll tell it? Is there a way for me to participate? Will I want to?

Beyond that, is it relevant to me? If not, why are you telling me?

Is it written in my voice? Yours? Anyone’s?

Does your story have a hook? What, exactly, is it about what you’re saying that makes you different? What makes you you? (hint: it almost certainly isn’t your prices.)

I know you believe you’re better than your competition, but what are you saying to make me believe that? Because I can do business with anyone I want.

So why should it be you?

Answer these questions, and you’re on your way.

Because those answers are what your story needs to be about. You better write it like your life depends on it.

Confidential Marketing

Monday, August 9th, 2010
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How much of your business is a secret?

In the way that many business owners separate their marketing from their actual day-to-day business, I think that most of what goes on at a place is secret.  In other words, there’s the face of the business, the part that customers see.  And there are the hands of the business, the part that does the actual work.

The hidden parts aren’t necessarily bad.  They might just not be part of what the owner sees as the customer experience.  But then, for almost every single small business in existence, why have them at all?  Especially with the options that are available today.  What you’re hiding, a competitor is showing, improving, and turning into marketing.

It makes me wonder what has to be hidden.  If I wanted to find ways to improve my business, looking at what’s hidden would be a good place to start.

How To Write A Facebook Update For Your Business

Wednesday, August 4th, 2010
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So, you know there’s this thing called Facebook, right?

Of course.  You probably have a personal profile.  And a fan page for your business. Lots (and lots) of people do.

But how are you using it?

That’s the real question.  And it’s worth asking, because what most small businesses have done is gone right out and started a fan page with no idea about what to use it for.

Because they don’t ask, they use it for the same thing they use everything else for: shameless self promotion.  Which is great, if Facebook were direct mail.  Which it’s not.

So what is it, then?

Well, for starters, it’s the most popular social network in the world.  But you already knew that.  It’s more worthwhile to think about what that means.  Social Network.  It’s people sharing their lives, sometimes with passion, and staying connected with one another.

Staying connected.  For a small business, that’s a tall order.  Just because the tools exist doesn’t mean anyone wants to hear from you.  Especially if all you’re going to do is talk about yourself.

In fact, it’s probably best to flip that idea around completely: Facebook is a way for your fans to talk about themselves.  If you make it that.  And that’s how to stay connected.

Here are some simple ways to make Facebook updates that help you stay connected to your fans:

-Post everyday, or almost everyday.  A great way to make a connection is to be consistent.  If you post at about the same time everyday, all the better.  People will start to be able to trust that their time is being well spent connecting with you, because you’re there.

-Establish a tone. Remember that it’s social.  Meaning, you need a voice.  Be a person.  Talk, don’t write.  People are going to trust you a lot more if it’s you they’re trusting, and not just a logo.

-Be brief.  Attention spans are short.  Get to the point in a sentence.  Two, tops. If you have more to say than that, write it in a note, then post the link to the note.  Or better yet, blog.  The people that trust you will follow your links.  But shoving out big updates doesn’t do them any favors.  Your big posts become a burden.

-Be interesting, and failing that, helpful.  People want information, yes, but on Facebook, they want social information; what’s your business doing that makes them better informed socially?  What kind of people do you cater to? (The answer better not be “everybody”).  You know your business intimately, and there’s no one better prepared to answer that than you.

-Ask questions.  Statements have endings; questions have openings.  If the goal, as stated above, is to give your fans a way to talk about themselves, how better to do that than with a question?

-Follow up.  If there’s a comment, or a long list of comments, on an update you posted, weigh in.  Show people that you’re paying attention.  Validate the fact that they’ve given you their time, the most precious resource any of us have. Yes, even on Facebook.

Some of that info is pretty elementary.  But you also probably know just how many people are doing it wrong.  And I really mean that.  Spamming, pushing, shouting- that’s the wrong way to use Facebook.

If you want to give your fans something, that is.

Thoughts?

Instructions For The Triggerpuller

Thursday, July 29th, 2010
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There’s a lot to be said for collaboration.  It’s helpful to have another set of eyes and a different perspective.

But only one person can pull the trigger.

Go ahead and decide who that’s going to be before you start.  You’ll save everyone on your project time and headache, which saves the business money (which is why we do this).

There’s a lot more to a marketing strategy now that in the past.  The parts and pieces make it possible for there to be a lot of different places and ways to launch.  Better be able to trust the person responsible for it.

Establish tone.  Create style.  Be consistent.  You need to instill confidence in your co-workers just as much as you do in your clients.  There’s no way to do that through constant consensus.

If you can do that with the people that you’re working with/for, your work is going to be better.  No question.  You’ll have eliminated micromanagement from your workflow, because you’ve trained yourself (and your team, and your customers) that your decisions are good ones.

Here’s a path to making that happen…

1.  Workflow.  Make sure everyone involved in the project understands that you’ll be the one hitting “publish”.  Whatever path you need to take to get there, try to make it as straight as possible.  Too many cooks spoil the copy.

2.  Fight flexibly.  Content marketing is a process, not an event.  If consensus does move away from your direction, consider the reasons for that.  There’s a lot of room as triggerpuller to include other people’s ideas while still maintaining the integrity of the piece.  That’s one of the reasons the triggerpuller job is so great: you’re the ultimate ally.  But be ready to fight for something you need.

3.  Take responsibility.  You make decisions based on how you see the marketing landscape, and guess what?  You’re going to make a mistake.  You’ll read something wrong, upset the wrong person, publish typos.  Worse, you’ll do it on behalf of someone else.  Oosh.  When it happens, be ready.  Own up to your mistake.  Then get ready to pull the trigger again.

What do you think?  Small biz trigger pullers out there, what’s your take?

Do You Believe In Your Content?

Tuesday, July 27th, 2010
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It’s easy to say so.  Not so easy to actually do.

It’s all about trust.  If you trust your customers to get it, you can do amazing things with content.  You get to make it personal.  You can use a shared language all your own.  You can be brave.  You can even fail, and try again, and fail, and try again.  Content like that commands belief.

No trust, though, and there’s no way to create belief.  You have to cover all the bases.  You have to hedge.  You have to play the devil’s advocate.  You have to appeal to all sides.  You have to dumb down and market to the largest common denominator.  You have to tell only part of the story (the shiny part).

Can you really believe in something like that?


Writing Video 101

Friday, July 23rd, 2010
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That’s right, it says “Writing Video”.  Scripts.

You can do this.  Video is huge.  There are numbers and statistics showing that investment in online video marketing is continuing to grow, year after year.

Duh.  Of course it is.  Think of what video has going for it:

-It’s quick.  Small businesses can make their own videos in the amount of time it takes a production company to get donuts for their meeting.

-It’s cheap.  $150 bucks buys you all the HD camera you’ll ever need.  Throw in another ten for some lighting, if you’re getting all fancy.

-It’s easy.  Turn it on, shoot some footage, and post it everywhere.  Done.

The question is, what are you going to film?  What’s your content?  Those are the questions to answer, not “how?”.

Here are some tips for creating video scripts:

Less Is More Let the video do the work.  Keep in mind that you’re writing for a medium that captures an audience through pictures, not words.

Set The Scene Regardless of whether your video is a monologue, a documentary clip, or an info piece, include the setting in the writing.  It should have something to do with your subject, so remember it when writing the script.

Include Some SEO Google is using the same tech as they use in Google Voice to index video clips.  That means that what you’re writing, even though the audience won’t see the transcript, can influence search results.  Keywords, people.

Outline Especially for informal videos, you want the script to come off naturally.  That’s hard to do with people who aren’t professional actors, so including an outline can help cover your subject without setting the script in stone.

Include Directions If you see your action taking a certain course, make sure you include it in [brackets].  Don’t leave everything up to the camera; make the action part of your script.

Remember, these are tips for informal videos.  Which you can make tons of without a ton of investment.  Add a little planning on the front end with a script, and you’ve got another channel for your digital marketing.

5 Editing Tips Every Blogger Should Know

Monday, July 19th, 2010
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Writing is writing.  But what you’re doing is something else: business blogging.

You’re talking about what’s going on in your world, giving your perspective, sharing your expertise.  There’s an element to what you’re writing that makes it stand out from other content you produce, like brochures or white papers.

That element is speed.

As a business blogger, you need to produce content.  Regularly.  It has to be interesting.  Valuable.  Useful.  And it has to be quick; if you’re like most other small business bloggers, writer is just one tiny hat among the several hundred others you’re wearing.

So you have to be quick and you have to be good.  It reminds me of that old sign you’d sometimes see:  ”It can be quick, it can be good, or it can be cheap: pick any two”.  It’s arguable whether or not blogging is cheap; there’s a significant time investment if you’re going to do it right.  But for now, let’s say that one’s a given, and we’re going with the other two.  Quick and good.

How do you make that happen?  One way is to be a better editor.  It’s one thing to crank out some ideas, but it’s another to make them readable and interesting.

Here are five editing tips you can use to help make your writing both quick and good:

Don’t Stop: It’s not quite stream-of-consciousness, but you shouldn’t stop writing once you start.  Keep pushing instead of working on that “perfect” paragraph.  William Zinsser has some excellent examples of writing through your mistakes (the opposite of editing as you go) in his book On Writing Well. There is no slower way to edit than to do it as you write.

Get Consistent: Build some style into your writing that you go back to over and over.  For example, use two spaces after sentences.  Or start to understand that you like to begin sentences with “And” or “But”.  Get familiar with where you like to use colons.  The more comfortable you are with the devices of writing, the less of a challenge it’ll be when you go to edit: you’ll already know what you want your words to sound like.  Consistency builds speed in editing.

Read: Without exception, good writers are good readers.  With 14 bazillion blogs out there, you should have no trouble finding something to read that you’re interested in, and that can help provide some ideas about style for your own writing.  Don’t get too caught up trying to write like others, but do pay attention to what other writers, good writers, are doing.  This blogging stuff is like anything else- there is technique to be learned.  Reading a lot helps you be a better, quicker editor.

Read (part II): I say it a lot, because I feel it’s the most neglected (and probably the best) piece of editing advice I’ve come across:  read your stuff out loud before you publish.  There are tons of reasons to do this, not the least of which is because you want, to a large extent, to write like you talk.  Also, it’s hard to miss mistakes if you hear them.  Reading out loud is the cruise missile of editing.  You can cover pretty much everything with it.

Cut.  Cut Again.  Cut Some More. The reason I saved this for last is because it’s probably the most widely known editing tip, but maybe the most misunderstood, especially when you start to think about writing in terms of being quick and good.  When you go through what you’ve written, what are you looking to cut?  Well, start with paragraphs (make them smaller).  Then sentences (make two short ones out of one long one).  Then words (don’t use “unornamented” when you mean “plain”).  The thing is, once you get used to those inevitable cuts when you’re editing, you’ll start to incorporate the cutting process into your writing, making your posts better, at the same time you’re producing them faster.

Well, what about it, editors?  What am I missing here?  Can you be quick and good, or are they mutually exclusive?

Get Help Now: A 12 Step Program For Digital Marketing

Friday, July 16th, 2010
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You know you need help.  Just the fact that you’re reading this right now proves it.

Admit it:  you’ve been meaning to update your site for years.  But, for some reason, you can’t.  You’ve used every excuse in the book, but the reality is this: your content has become unmanageable.

If you’re serious, if you’re ready to make a change, there is a way…

The 12 Steps Of Marketers Anonymous

1.  You admitted that you are powerless over what you call your website as it stands right now.

2.  You came to believe that a digital marketing team could restore you to sanity.

3.  You made a decision to turn your website over to your digital marketing team because you didn’t understand it.  Yet.

4.  You made a searching and fearless inventory of your content, noting what can be salvaged and why.

5.  You admitted the exact nature of your wrongs, from losing passwords to hiring your nephew to build the damn thing in the first place.

6.  You were entirely ready to have your digital marketing team remove the defective site from the internet.

7.  You humbly ask you marketing team to make the logo bigger.  When they refuse, you finally understand why.

8.  You made a list of all pages that were wrong, and became willing to amend each one.

9.  You made direct amends to those pages, and became fully involved in your digital marketing strategy.

10.  You continue to take a personal inventory of your site, and when you were wrong, promptly admitted it, via twitter.

11.  Sought through communication and timely feedback to better understand your digital marketing strategy, learning to use new tools and techniques to carry that out.

12.  Having had a technical awakening as a result of these steps, you tried to carry this message to other marketers, and practice these principles in everything you do online.

Developing A Content Calendar 101

Monday, July 12th, 2010
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Quit stalling.

Your digital marketing needs some new content.  But instead of writing something interesting, something that only appeals to your fans, something not everyone will like but is true to your personality, you write what you wrote last year.  You’re having a sale.  There’s a special.  You’re so much better than the competition.Calendars- handy!

Ugh.

Part of the reason you went that route is because it was easy.  Rewriting your old stuff is the path of least marketing resistance.  No one will call you out, no one will make fun of you.  No one will really notice.  But you can check “done”.

A much, much better way to go is to create a content calendar.  Planning out your content inspires creativity and gives perspective.  If you’re putting time and money into digital marketing, you want to make a content calendar.  Here’s how:

Make Some Strategy Decisions: You need to think about platforms, distribution, and consistency.  Also tone, style, and substance.  All the content in the world isn’t going to make a difference without the planning to make it worthwhile.  Who are you writing for?  How often?  What does your reader need?  Who will do the writing?  Who owns it after it’s done?  What are the outcomes you want at the end?

Define Your Subjects: One cool thing among the many offered in a typical blog platform is the ability to categorize your work according to subject.  I’ve had a lot of success starting here in a whiteboard session.  If I want to plan out blog posts for a year, it’s going to be a lot more cohesive if I can define several subjects that my posts will cover.  It’s a great method for staying on the path you set out with your strategy.

Calendars Aren’t Always Temporal: Another thing I’ve learned is that a content calendar doesn’t always have to follow a time schedule.  For instance, if you group your topics according to 6 subjects, you might want to fill each subject with 8 topics, for a goal of 2 posts a week for a year.  Then you can pick and choose which topics to write about according to what you’re learning as you write (metrics, man… metrics).

Timely Posts Are Smart: Having said the above, it can also help to plan your topics out according to day.  IF there’s a big conference in your vertical, it’s probably good to have a plan to how you’re going to talk about that.  Planning your calendar according to day can also help motivate writers; deadlines have amazing power when wielded by the right editors.  If, in your case, that’s the same person, all the better to keep you on track.

So, here’s one process for doing all that:

-Sit all the principles down in front of a big whiteboard.

-Discuss the strategy points listed above.  Depending on the scope of your project, this phase alone can take hours or weeks.  Plan accordingly.  Also, be ready to change strategy as the process unfolds.

-Write out your subjects.  Make sure they fit in with the strategy points you’ve decided on.

-Fill those subjects with topics.

-Arrange as necessary.  Go with a calendar.  Assign topics.  Whatever structure works best for your project, you’ll need to build it before you start writing.

-Follow through by updating, revising, editing, and monitoring your work.  It’s not dead once you hit the publish button (the map is not the terrain, after all).

What do you think?  Ever built a content calendar before?  What do you do that’s not included here?

Share, people.  Share.