A Blog About Digital Marketing…

We write about what we do. Digital marketing ideas that are approachable, through the lens of our work; that’s what you’ll find in our posts.

Archive for the ‘Uncategorized’ Category

Gettin’ Personal

Wednesday, March 4th, 2009
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Unknown to her, I entered my wife in a contest last night over at the Mom It Forward blog.  As I wrote, I thought about how nice it was to remind myself how amazing Heather actually is.

Then I thought about how nice it would be to remind everybody else.

After all, Heather makes it possible for me to do this, to write.  I mean, I’d better be writing about her, at least every once in a while.  There’s no one who deserves it more.

Here’s what I wrote, posted in the comments section of Park City’s website:

5 reasons why Emily Heather Curnett should win the Mom It Forward Park City Vacation…

1.) She’s a mommy that ROCKS! Class V kayaker, mean greenie skier, and all-around active girl, Heather puts the whole family in gear.

2.) Danger is her business! She doesn’t hesitate to come in close contact with sick children, wet dogs, or busted pipes. Heather cannot be frightened (except by the occasional scary movie).

3.) She makes designer baby diets! When none of the available store bought baby food would suffice, she decided she’d make it all herself. Using special blend-it-and-freeze-it-in-an-ice-cube-tray technology, she makes food for our kids (and other kids in the community) at the Super Babyfood parties she throws.

4.) She’s a fantastic teacher! Like Yoda, but a super-hot mom instead of a little green guy, Heather is a motivational force. She takes everyday ideas and creates extraordinary stories with her creative writing students.

5.) She’s a mom who moms like only a mom can! What does that mean? Heather comforts, motivates, and energizes us. She can laugh at herself, and can crack us all up. She volunteers in the community, and makes time for herself. She’s strong, confident, and caring. We love her. In every way, Heather Moms It Forward!

Have You Written “Go Somewhere Else” On Your Site? You Should.

Friday, February 27th, 2009
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So, I was sitting here thinking about what a lucky guy I am.  I’m writing for a living.  Our customers trust me with their words.  I get to be honest.

That last one’s the kicker.  I’m not doing anyone any favors by stretching the truth to get a little more business.  Neither are you.  Marketing today is about how much you can provide, not how much you can promise.

Here’s what I mean:  What are you saying to the person that doesn’t need what you’ve got?  Be honest.

It’s an important question to ask.  Dissatisfied customers now have a say in your company. A big say.  Imagine a Superbowl halftime show with a theme of “how your company screwed up by not being upfront”.  That’s about right.

They have a lot of ways to say it.  Social networks.  Reputation sites.  Blogs.  As the folks at Forrester Research pretty much proved in their book Groundswell, this is here.  The only question is whether or not you’re already engaging.

With that in mind, there should be a place on your site telling some people to go somewhere else.  It can be as passive as an “other sites we like” list, or as brash as an “I’m not what you’re looking for” message (Naomi Dunford pretty much rules in this arena).

Why?  A bunch of reasons.

  • It’s honest with your customer.  This carries as far as just about anything in marketing.  If the ultimate goal of your service, your widget, is to help people, then why stop at your service or widget?
  • It’s honest with yourself.  If you’ve got a clear idea about what you don’t do, it can help make what you do do even stronger.
  • It’s super helpful.  If you point people toward what they’re really looking for, a lot of them will remember you for it, and some will tell other people that’s what you did.
  • There’s a little bit of reverse psych going on, too, if you’re outspoken about it. “Hey, move along. I’m not for you,” gets some people thinking “You are too for me.”
  • It saves time.  Time is the most important commodity people have, and if you help them save it, it’s appreciated.  Some people will love you forever.

If you don’t have what I’m looking for, and you know it, tell me up front.  I’ll love you for it  (um, if we’re being honest, maybe love’s not the right word).

So, if you feel like it, leave an honest comment about what you think of the post.

Pat Strader is an Expert On Nothing. What?

Saturday, February 21st, 2009
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Well, according to Webster’s, perhaps I am:

Expert: \?ek-?sp?rt, ik-?\
experienced2: having, involving, or displaying special skill or knowledge derived from training or experience

So, maybe Ben isn’t the only “expert” around here after all.   But…

The guru term, the real impetus for my mild rant, is ridiculous. Anyone that has ever worked with, or participated in a presentation, with me knows my two opening lines.

“Hello my name is Pat…All my friends call me Pat……and today if you would like, you can call me Pat”. Followed by, “I am not an expert and I don’t believe in gurus”….that hasn’t changed.

Let Your Work Do the Talking

I often tell my kids that when you’re good at something, you don’t have to tell people.  It’s self-evident.   Most folks that you hear brag about their intelligence, well, they’re most likely to be the biggest dumbasses you’ve ever met.  Smart people don’t have to tell others they’re smart.

To be successful within the digital marketing field you have to be a continuous learner and spend huge amounts of time in the trenches.  Stop learning for a second, and you’re left behind.

Self-proclaimed gurus are living a dream, and not the right kind either.

As Brian Chappell over at Ignite pointed out on Twitter and in his blog post over at Marketing Pilgrim, there are a ton of folks out there that view themselves as gurus. Interestingly, a great number of them are “social media” gurus …hmmmm.

Reminds me of the phenomena that 65% of the population think that they’re smarter than average.  And 95% of statistics are made up on the fly.  So, for these folks: when in doubt, make something up, use big, technical words, and claim to be an expert- instant guru!

p.s. Don’t forget to Tweet about how much ass you kicked when you realized you had reached guru status.  It’s really quite impressive.

Ben Curnett Is An Expert On Everything. What?

Wednesday, February 18th, 2009
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I was asked by a friend yesterday how copywriters are able to write authentically.

It was a great question, one of those plain-as-the-nose-on-your-face moments.  It went right to the core of what I do.  How are copywriters able to write authentically?  How is copywriting better than writing that comes from the source?

Strangely, I don’t think I’ve ever tried to explain it before.  I’ve talked about process.  I’ve talked about tone.  But never about how I’m in a position to sound authentic about a subject that I’m not an expert on (there are actually quite a few of those).

I flubbed the answer, giving an expansive version of, “That’s just what I do.”   I gave examples.  I talked about how I gather information, and re-assemble it in different ways.  But I didn’t say why I can do that and someone else can’t.  “Because I’m a good writer” gets to the base of it, but it doesn’t go much further.

I think that the question is based on the following premises:

  1. Websites require useful content.
  2. Useful content must come from a reliable source to be valuable.
  3. A non-expert has a tough time sounding like a reliable source.

Everyone can agree on those points.  Now more than ever, content is what makes things move online.  You can’t just throw writing at a template and expect results.  It has to be worthwhile.  If you’re not helping someone gather information or perform a task, you’re bounced.  And you’ve got about a half of a second to prove it.

As a copywriter, you are intimately aware of this with every word.  It all has to count.  There is no filler.  It is poetry in the form of a landing page.

So you study.  And you prepare.  And you play by the best practices you can find.  You create authenticity by assuming the voice, the vernacular, the viewpoint of your audience.

Copywriting is technique, too.  It’s creating words in a way that people will read them.  Expert writing can be very brief, assuming the audience already knows a lot about what they’re saying.  It can also be protracted, assuming all details are equally important.  Copywriters find the kernel, and then use structure, space, and timing to say what needs to be said.  It’s balanced.

My friend who asked the question is a climber, so I thought about a real answer last night using climbing as an example:

Climbers come to a route with tools and technique.  Both are only as valuable as the experience with which they’re used.  As the climber ascends, she uses different methods to link moves together.  Maybe a stem, a mantle, protection here or there, whatever the rock calls for.

But the real thrill comes when she gets to the spot that’s calling for something else, something unique.  She has to think, to imagine, to invent a move that’s different.  It works, because she created it for that specific purpose, that moment on the rock.

That’s how I try to use words.

5 Ways To Write About Your Business

Tuesday, February 10th, 2009
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There are a lot of directions your marketing can take.  Whether it’s a traditional press release, or an update to the copy on your website, there are tools you can use to make your writing more effective.  Here are five of them:

  • Know The Form Study up about what form you’ll be tackling before you write.  This is always important, especially with as many different directions, from website content to blog posts, that your writing can take.
  • Know The Audience Write to who your product is going to attract, not to everyone in the known universe.  Imagine you’re having a conversation with that person; write down what you would say.
  • Know How To Edit You should be able to cut you words to get to the core of what you want to say.  This bullet originally had five sentences…
  • Know How To Be Authentic Most people would rather see marketing targeted at someone else than marketing that’s falsely pointed at them.  The only thing that is all things to all people is Snake Oil.
  • Know Yourself The best advice on creating content is to believe that you’re the best person in the world to deliver your particular message.  Just know that and be honest.  The writing will come, and it will be much more attractive than something that’s contrived.

How do you write about your business?