A Blog About Digital Marketing…

We write about what we do. Digital marketing ideas that are approachable, through the lens of our work; that’s what you’ll find in our posts.

Archive for the ‘Social Media’ Category

Why Aren’t You Listening?

Thursday, August 12th, 2010
No Gravatar

First, let’s just get this out of the way. This is not a post about what listening is, or how to do it. This is simply about why you should, and why some people don’t.

The question which needs to be answered before going any further is this: Do you care what your customers think?

This is, hopefully, a rhetorical question, however, it seems that far too many companies simply don’t care anymore. They might say they do, but their actions tell a different story.

Hopefully, you care. You should. If you hope to have success in today’s trust-fueled thank-you economy, you need to.

Traditionally, businesses use comment cards, or surveys to obtain feedback. These are still widely used, with success. Through the ubiquity of smart phones, and sharing through social media outlets, the comment cards have become real-time.

Visitors are posting to Facebook, or Twitter, or sharing photos while they are using your product, visiting your location or making plans.

By making use of simple listening tools, you create an opportunity to answer questions, share information, or simply say “thanks for stopping in”. Your customers have choices now more than ever, and they will be spending their money with those businesses which value them and listen.

Why Some Don’t Listen
“I don’t know how”
A common way to rationalize not listening, is not knowing what to do. While often an accurate statement, it is not a legit excuse. Folks, Google can be your friend. It can teach you how to juggle or tell you how to raise a pet monkey. It can also help you find lots of useful information on how to listen.

“I don’t have time”
Fact is, none of us have enough time. For anything. I’m not sure if we are busier, or if the time-space continuum kicked it into overdrive. Either way, we know, you don’t have time. That being said, you need to make time.

Remember way back when? I call it P.E. No, I’m not meaning the class where nerds got drilled with screaming-fast dodge balls (sorry if that was you…getting drilled). I am meaning Pre-Email. When email became a standard part of daily business, you didn’t have time for that either. But you made time, and eventually it became part of your daily routine. Same thing needs to happen here. Make time. Listen.

These are just two, I’d love to hear some more. However, I’d really love to hear about how you are integrating listening.

How To Write A Facebook Update For Your Business

Wednesday, August 4th, 2010
No Gravatar

So, you know there’s this thing called Facebook, right?

Of course.  You probably have a personal profile.  And a fan page for your business. Lots (and lots) of people do.

But how are you using it?

That’s the real question.  And it’s worth asking, because what most small businesses have done is gone right out and started a fan page with no idea about what to use it for.

Because they don’t ask, they use it for the same thing they use everything else for: shameless self promotion.  Which is great, if Facebook were direct mail.  Which it’s not.

So what is it, then?

Well, for starters, it’s the most popular social network in the world.  But you already knew that.  It’s more worthwhile to think about what that means.  Social Network.  It’s people sharing their lives, sometimes with passion, and staying connected with one another.

Staying connected.  For a small business, that’s a tall order.  Just because the tools exist doesn’t mean anyone wants to hear from you.  Especially if all you’re going to do is talk about yourself.

In fact, it’s probably best to flip that idea around completely: Facebook is a way for your fans to talk about themselves.  If you make it that.  And that’s how to stay connected.

Here are some simple ways to make Facebook updates that help you stay connected to your fans:

-Post everyday, or almost everyday.  A great way to make a connection is to be consistent.  If you post at about the same time everyday, all the better.  People will start to be able to trust that their time is being well spent connecting with you, because you’re there.

-Establish a tone. Remember that it’s social.  Meaning, you need a voice.  Be a person.  Talk, don’t write.  People are going to trust you a lot more if it’s you they’re trusting, and not just a logo.

-Be brief.  Attention spans are short.  Get to the point in a sentence.  Two, tops. If you have more to say than that, write it in a note, then post the link to the note.  Or better yet, blog.  The people that trust you will follow your links.  But shoving out big updates doesn’t do them any favors.  Your big posts become a burden.

-Be interesting, and failing that, helpful.  People want information, yes, but on Facebook, they want social information; what’s your business doing that makes them better informed socially?  What kind of people do you cater to? (The answer better not be “everybody”).  You know your business intimately, and there’s no one better prepared to answer that than you.

-Ask questions.  Statements have endings; questions have openings.  If the goal, as stated above, is to give your fans a way to talk about themselves, how better to do that than with a question?

-Follow up.  If there’s a comment, or a long list of comments, on an update you posted, weigh in.  Show people that you’re paying attention.  Validate the fact that they’ve given you their time, the most precious resource any of us have. Yes, even on Facebook.

Some of that info is pretty elementary.  But you also probably know just how many people are doing it wrong.  And I really mean that.  Spamming, pushing, shouting- that’s the wrong way to use Facebook.

If you want to give your fans something, that is.

Thoughts?

Is Social Media Your World Cup?

Monday, June 14th, 2010
No Gravatar

Here’s what I think:

For most small business owners in America, digital marketing is like soccer.  They don’t understand it.  They don’t see the strategy.  They don’t have the skills it takes to implement their tactics.  They can’t execute.

I grew up with a superstar soccer player in my family.  My brother was a force to be reckoned with on the pitch.  He was a huge, fast, and often angry defender who would make strikers fear a breakaway if they heard is terminator-like stride chasing them down. My bro stopped more goals with his feet than most keepers ever will with their hands.

I, on the other hand, sucked.

Slow and clumsy, I was an easy target for anyone with a half decent handle on the ball.  I stopped playing soccer when I was about 10, and the world rejoiced.

But I have a huge appreciation for the game.  I understand it on a deep level, and I know what the players are trying to do as they move the ball.

Most Americans don’t.  Or, actually, most American’s didn’t, until now.

Soccer has moved out of it’s infancy in America.  Right now, we’re seeing a revolution in the game where it’s no longer really acceptable to say, “I don’t really get it,” or worse, “It’s just so boring.”   America is moving on.

The same thing is happening with social media.  As a small business owner, it’s not okay to not understand social media marketing anymore.  You must get in the game, understand your strategy, create ideas in the space and execute them.

Or here’s your result:  you’ll get burned.  Juked.  Nutmegged (google it).

If you don’t become a social media marketing player, or at least an avid fan, you’re going to lose. As the rest of the country celebrates, you’ll be the one wondering what the big deal is.  Your business will pay a price.

Here’s how social media is like World Cup soccer:

-It takes time. There’s a lot of work that goes into a goal.  Set plays (strategy) and constant practice (tactics) eventually produce a payoff.

-It takes skill. You can’t expect to walk on the field and be successful without putting your time in to learn the game.  Be persistent and skills will grow.

-It takes care. No two ways about it.  You have to change your perception of what the game means before you can see any benefit.  If you don’t care about it, it won’t ever work for you.

-It takes a team. If you try to do it alone, you’ll fail.  The whole point is to build the best team you can, people that will share the ball and work together.

-It takes ideas.  The most brilliant plays are inventive, new, beautiful.  Ideas move fast.  The best ones turn into goals.

What are your thoughts?  What are the consequences for ignoring the world as it changes?

How I Use My Social Media Schedule

Thursday, June 3rd, 2010
No Gravatar

Very few people at small businesses are dedicated to full-time social media marketing (it’s coming).

So between balancing all of your other responsibilities, you have to find some time, some dedicated time, to participation.  Plain and simple.  If you don’t, here’s what I predict will happen:  You’ll get bored on the slow return (ROI and otherwise), you won’t follow the metrics, and, most tragically, you won’t make any worthwhile connections with customers that are reaching out to you.

It’s the digital equivalent of sticking your head in the sand.  Before you do that, try this: use a schedule.

I work first hand with a whole lot of technophobes.  These are people that don’t like tech under the best of circumstances (irony alert: now it’s their job!).  I can guarantee you that a schedule clears the clutter, sets the bar low, and allows for a path into the world of social media marketing.

Ever see people in the gym staring at the equipment?  Those people don’t have a plan.  They won’t see any results.  But what about the woman who goes at 6 a.m. for 45 minutes on Monday, Wednesday, and Friday for aerobics and at 3 p.m. on Tuesday and Thursday to lift weights? Better, right?  That’s the way to do it.

Here’s roughly how I use my social media schedule:

1 hour in the morning: When I get to work, I spend the first hour catching up on social media.  Mostly, I use my RSS reader and Twitter.

I go through my reader to find blog posts that might be interesting.  Of these, I choose 4 or 5 to make comments on.  They’re often the same blogs, because I like what the authors have to say (though I branch out, too).  I’ll also post to twitter anything I find that’s interesting.

As I do this, I’m also searching Twitter.  I’ve set up different feeds to bring me information on what people are saying about different subjects.  I can comment on what those people say, or, most often, re-tweet what they’ve posted to show it to anyone listening on my network.

Twice each week, 1 hour in the morning: I blog.  I have a good idea who our audience is, so I like to plan in advance what subjects I’m going to cover here.  I talk about content, mostly, and how it relates to digital marketing as a whole.  Most of it is basic, and I try to offer actionable items that people can put into practice right away.  Pat writes about SEO tips mainly, sometimes high level, but most often it’s stuff that everyone can use.  Again, he’s including actionable items.

Once we have a post up, we announce it on Twitter.  It’s nice to see that people that I’ve RTed will often return the favor, so our content gets spread around

20 minutes mid-morning: Just before noon, I’ll check in on Facebook.  There’s some research that shows that around 11:30 is the best time to post updates on Facebook for business pages, so I look around to see what our clients are up to, how they’re posting information, and what other businesses in their vertical are doing.  I check metrics on pages that I’m an administrator on twice a week, so I know exactly what kind of communities are being built.

20 minutes in the afternoon: Time to check back in with Twitter and Facebook.  If anything weird happens, or if there’s a problem, the earlier we catch it, the better.  Also, there might be some direct messages or posts that I want to respond to.

15 minutes in the afternoon: I’m subscribed to several linkedin groups, so I’ll usually read the threads.  I do more lurking there than anything else, but meeting @LewisHowes at SOBCon 2010 inspired me to get more involved.  I’ll update you.

And that’s about it for the social media part.  The rest of my day I spend writing and managing projects. (I know- I must be living right!)  There are other things that will be incorporated as time progresses; mobile marketing is becoming a much bigger part of our content strategy, for instance.  And that’s all part of it; it will have its place on the schedule just like the rest.

A note about timing: For me, it’s just as important to step back from social media as it is to participate.  IT’s easy to get caught up in the conversation, and before I know it, I’m missing out on my writing and management work.  That’s why the schedule is so helpful; it works for off time, too.

I’ll also say that I never separate one from the other.  Participating in social media is just as much a part of my work as writing.  Anyone who told you that social media will take care of itself lied.

What’s your schedule look like?

What The Hell Are Location Based Services?

Monday, May 31st, 2010
No Gravatar

For many small and travel/tourism businesses it can be a daunting task to keep up with emerging technology and social media platforms.

Things are not going to be getting any easier. Cue location based social networks or location based services (LBS). While they are not necessarily new, they are gaining users quickly.

The ubiquity of GPS enabled phones and our seemingly insatiable desire to stay connected has fueled a boom in social networks that allow you to share your whereabouts with friends.

In a nutshell, you create your user account, connect your phone to your account, and when visiting a location (everything from gas stations to hotels) you check in by using a few simple hand gestures to post to your account. While checking in you then notify friends, or those nearby, of your whereabouts and what you may be doing, or what you think of where you are. You can also do a variety of other tasks, depending on the platform. You can earn points and badges, you can share photos, post reviews, collect items, participate in a scavenger hunt or even earn rewards from businesses.

Many businesses are already finding ways to leverage these services. Here are two you can get started with, including a quick tip for each.

Foursquare
Combine location based check-ins with game mechanics and you have Foursquare. Check-in, earn points, earn badges, share to-do lists. This service is growing very quickly. Last week it was reported that nearly 1 million check-ins occur every day.

Tip: Create a company account, and sign up as the manager of your business. You can create a virtual customer loyalty program with rewards for check-ins and frequency.

Yelp
A stalwart in the review networks, Yelp now allows users to “check-in”. This is a powerful combination, that I think will serve as a model for others. It combines location based check-in with reviews. Users can also upload photos.

Tip: Be sure you have claimed your business on Yelp. Build out your profile with as much information as possible and monitor your page. If you are fortunate to receive your “people love us on Yelp!” decal, display it prominently! Also, don’t be “one of those guys” and review your own business. It is petty, and you’ll end up with pretty bad karma.

I’m interested to find out if you’re using any location-based services, personally or for your businesses.  If so, what’s your take?

If You’re Happy And You Know It, Write A Post

Wednesday, May 12th, 2010
No Gravatar

Anyone who hates their job can leave now.

All gone?  Great.  For those still here, we’re the folks that love what we do.  I know:  lucky, right?  And hard work, too, sure.  Either way, it’s very, very cool to love what you do.

So here’s my question:  If you’ve got a blog, does that come through?  If not, why not?

(I love that last bit, BTW.  I think I got it from my 7th grade social studies book, which always finished yes or no questions with the words “Why or Why Not?”)

It’s easy enough to write copy into a blog platform and hit “publish”.  But to offer value, deliver insight, promote a new perspective, give away information… all the things that make the blog different from the rest of your site… that’s the real opportunity here with social media publishing.  That’s love.

If this -social media, and the marketing that’s associated with it- is all about connecting, and I have a lot of evidence that it is, who wants to have a conversation with a brochure?  Not me.  And not that other guy.  And not that family over there.

No one wants to have a conversation with your brochure.

After all, you’re a small business, not some multinational corporation.  And isn’t that great?  Your blog should be a place where you can brag on how small you are, the decisions that you get to make.  It’s your personality, your voice.  That’s what people want to see, because it’s valuable, insightful, gives perspective, provides information.

Et cetera, Et cetera, Et cetera.

So show the love.  Corporations really can’t, but you can.  That’s how you find your audience.  They’re the ones that love what you do.

And me?  I love what I do, too.

We’re lucky that way.

Three Very Simple Fanpage Tips

Thursday, May 6th, 2010
No Gravatar

The Facebook Fanpage.  It’s everywhere!

After some time of groping in the dark, and some functionality changes to groups and pages, marketers have now turned in force toward the fanpage.

Why? It’s another platform for interacting with your audience and expanding brand recognition.

Need more? Here are some lovely statistics from Morpace, Inc…

  • Facebook has more than 400,000,000 registered users.
  • 68% of consumers with Facebook accounts say a positive referral from a Facebook friend would make them more likely to buy from or visit a retailer.
  • 36% say Facebook is a good tool for researching products.

Here are a few very simple tips, which can greatly improve the quality of your Facebook marketing…

Give your fans a voice
Interaction with your fans is a goal, so allow it to happen and allow it to be easily found.

I often see businesses that have made it hard for fans to be visible based upon the wall settings. Allow your fans to post to your wall, post photos, and post videos. Real people posting photos of themselves using your products, well, that’s gold, especially if you are in the travel and tourism business.

Within your admin section, under wall settings, ensure you are allowing your fans to interact.

Ask A Question
How many times have you carefully crafted a wall post, only to have no comments or response? When you make statements, you automatically preclude interaction.

Ask people questions. For example, if you were going to post about an event happening this coming weekend, don’t stop with just the basic “This weekend be sure to visit blah blah for event XYZ.” Finish with an open-ended question, “What are your plans for the weekend?”.

Try it.  Yes, social media is about connections.  But people really (really) want to talk about themselves.  Are you inviting them to do that?

Post Photos in Threes
Many small businesses are digital asset-poor not having vast library’s of photos and videos. Because of this you have to maximize your assets and try to receive the greatest amount of interaction.

So, when posting photos to your fan page, post in groups of three. You can continue to add to existing albums, and maximize the opportunity for interaction.

Why three? Simply because three photos are all that will show on the page when you post. Post three, then when it is time to post again, the freshest three will display on the page.

A side benefit is that it will display any previous interaction with the album, allowing you to leverage social proof to keep fans posting and interacting with your content.

Those are just three simple tips for fanpage optimization.  There are tons more.  What are your favorites?

Blog Your Way to a Dream Job

Sunday, March 14th, 2010
No Gravatar

The importance of blogs and blogging has been discussed quite often. You can build an online presence, create a steady stream of content, increase findability… blah, blah, blah right?

Blogging can also lead you to your dream job. Don’t believe me? Then take it from someone who is living it.

Before jumping in to the series of questions below, allow me to introduce you to Crag Calcaterra. Craig writes the blog HardballTalk at NBC Sports.com, he blogs about baseball…for a living.

Craig, is also an old friend. For a period of time growing up, we were classmates, played Little League together and traded baseball cards from time to time. (Craig, you never responded to my Moose Haas for Rickey Henderson rookie request!).

While our life-paths took different directions, we were reconnected as adults through social media. It has been great getting back in touch, and well, his story is compelling, valuable and worth sharing.

For those of you that have read “Crush It”, I would like to introduce you to someone that is literally “Crushing It”. Enjoy.

Pat: Can you tell us a little bit about your background, and then tell us what you are now doing?

Craig: I graduated from Woodrow Wilson High School in Beckley in 1991. I went to college at Ohio State where I majored in political science, graduating in 1995. From there I went on to the George Washington University Law School, where I received my J.D. in 1998.

For 10 years I was a civil litigator at various law firms in Columbus, Ohio, and for one year I was an Assistant Attorney General for the Ohio Attorney General’s office.

I began a baseball blog — ShysterBall — in 2007, which began as a part time thing. I grew more serious about it over time and at the end of 2009 I was offered a full time with NBC Sports.com, where I maintain the HardballTalk blog.

Pat: How did you begin blogging? What challenges did you face in getting started?

Craig: It was an impulsive thing, really.

One Sunday afternoon I just happened to be reading a newspaper’s website when I came across a baseball column I disagreed with. I wanted to complain to someone about it but there was no one in the house who particularly cared about baseball besides me, so I just set up a Blogspot account and pounded out a couple of paragraphs.

I’ve been complaining like that — more or less — for about three years now.

The biggest challenge at first was simply finding time to write. Between my legal practice and two children under the age of four there wasn’t a lot of free time. It was around then that I transformed from a night person to a morning person and began forcing myself to wake up at around 5:30 AM each day to write. I still do that even though I probably don’t really need to.

Pat: Do you have a specific strategy? Do you have a specific schedule that you stick to? Do you worry about SEO (search engine optimization) or analytics?

Craig: During the baseball season I start each day with a recap of the previous night’s games, but beyond that I sort of let the news take me wherever it wants to go.

To the extent I have a strategy it’s less content-based than scheduled-based. I try to get new posts up every half hour or so from around 8AM until 5PM or so, Monday through Friday. I probably don’t need to post as often as I do these days, but when I first got started, a high posting frequency was a way to separate myself from better-known writers.

Just like waking up early, posting frequently just became a habit and now I get the shakes if I don’t have new content up on a regular basis.

I never paid that much attention to SEO when it was just my own site. Now that I’m with NBC page views are obviously more important, but I still really don’t think too hard about that stuff. My headline writing has changed slightly. I think a little bit more about enticing people with the headlines now, whereas before I’d use little puns or in-jokes that amused me. Beyond that the NBC people make a point to place links to my posts on the NBC Sports front page and, occasionally, at sister-site MSNBC.com, but my mandate is to essentially write interesting things and let others worry about wrangling the traffic.

Pat: What is your process for constructing a post?

Craig: The vast majority of what I write is reacting to things in the news or things that occur during baseball games, and for that stuff I simply begin writing. Longer posts or posts dealing with more serious issues — my writing about performing enhancing drugs, things about race and deeper historical posts come to mind — generally start out with an informal outline.

Oftentimes, however, I end up chucking the outline anyway and going off in unforeseen directions. Which is fine, because ultimately the appeal of a blog post is its immediacy and the sharpness of the opinion that animates it. I try to keep it coherent of course, but at the end of the day I want my writing to sound more like the beginning of a conversation or, sometimes, an argument, not an essay.


Pat: What have been the benefits of blogging? Would you call this your dream job?

Craig: I’ve wanted to be a writer since I was a boy, and there are still mornings I wake up and panic for a moment, worrying that I’ve just been dreaming all of this.

So yes, this is absolutely my dream job.

As for benefits, I’m typing these answers from a hotel room in Florida where I’ve been sent to cover spring training, so that’s nice. The biggest benefit, however, is that for the 51 weeks a year I’m not covering spring training I work from home. I feed my kids breakfast every morning, make their lunches, put them on the school bus and I’m there when they get home. I took a fairly major pay cut to leave the law and become a blogger, but my life is much, much richer now than it used to be.

Pat: What tips or advice would you give to those starting a blog?

Craig: Only blog about something for which you truly have a passion.

Building a successful blog requires regular posting at regular intervals, essentially forever. If you lose interest in your topic you won’t post, and if you don’t post your blog will die because readers have an almost infinite number of alternatives and won’t waste their time coming back every day to check and see if you’ve decided to post something that day.

I think the best test for whether or not you’ve picked a topic you’ll stick with is whether you’d still care and still write about the topic if no one but you ever read it.

Pat: What are some pitfalls for bloggers to avoid?

Craig: The biggest is simply choosing the wrong topic as discussed above. Other mistakes include pulling stunts to attract traffic such as trying to pick a fight with a more trafficked blog in order to get attention, spamming other blogs or message boards with links back to their own blog and other things of that nature, which ultimately alienates readers (and other bloggers who may have otherwise linked to you on their own). Attracting traffic takes time, and a blogger needs to be patient and persistent if they want to build a truly reliable community of readers.

Ultimately, if you care about your topic, write often, and deliver sharp, informed opinions, the readers will find you.

Can the NHL Leverage the Olympics?

Tuesday, March 2nd, 2010
No Gravatar

No denying that in recent weeks more people have paid attention to hockey then ever before; The Olympics have a tendency to make folks wax patriotic about things they may otherwise not pay attention to. Curling, skating….hockey.

What I am interested in watching is the ability of the N.H.L. (National Hockey League) to leverage the Olympic-fueled interest in hockey. Without recounting last Sunday’s game, it goes without saying that hockey is on the minds of more (Americans) than ever before. The Olympic hockey Gold Medal game match-up could not have been planned any better.

Last weekend people were watching, and caring about hockey that had no prior interest in the sport. I come from a family of sports-fans, however none of us closely watch hockey. Last Sunday, that changed.

My wife, my children, my father, my friends all sent me text messages akin to “are you watching this?!”. Hockey has an opportunity to gain fans.

Low Hanging Fruit
I visited the NHL website, and a number of team sites, as I wrote this post. I have to say, I was disappointed.

Not because the websites were bad, they are very well designed. However, they precluded me, a non-hockey knowledgeable person, from better understanding their sport.

It is easier for me to find an “official” bar to watch a Chicago Blackhawks game, than it is for me to learn what icing is, or for that matter just general rules.

Un-Solicited Advice for the NHL
Leverage the Olympic experience. (duh). Opportunities for “welcome to hockey” packages exist. Introduce people to a sport in a friendly, non-elitist way, and you could gain fans for life.

  • Player videos (Olympic participants if possible) explaining the basics (icing, power plays)
  • Create a “Newbie” section on your team websites that has simple Q & A’s for newbies like me. I went to several websites and found nothing about understanding the game. The NHL is not alone in missing this, however, they have the greatest barrier to entry, so far as becoming a spectator sport.

It is great to see the NHL making use of some social media channels like Twitter, and responding to people. The more interaction, and introduction, the greater chance of creating life-long fans, and enthusiasts for the game.

What You Can Learn From Jerry Garcia

Wednesday, February 24th, 2010
No Gravatar

Around here we listen to and enjoy all types of music, you are as likely to hear AC/DC as you are Miles Davis, and everything in between. Bluegrass, rock, funk, jazz (my personal favorite) and jam bands all stream from Pandora and iPod alike. While musicians inspire and stir our emotions with their creations, everything from sports teams to weddings, indulge me for a moment as I explain how I think musicians can also inspire your marketing.

Live music is something that many people enjoy, from large stadiums packed with superstar performers to classical concerts in small theatres. For many, experiencing music live takes it to a new level. Jam bands, those that seem to have the ability to recreate a song every time they play it, set the bar, when it comes to live performances.

The Grateful Dead, Widespread Panic, Leftover Salmon, Yonder Mountain String Band, Phish and Govt Mule are just some of the jam bands that have created strong brands by leveraging their content and their communities. Jerry Garcia was an incredible guitarist; Is it possible that he and the Grateful Dead were pioneers of content and viral marketing? You decide.

Why are jam bands so successful at content marketing?

  • Jam bands take a story and present it in a unique and captivating way.
  • Of all the jam bands I have had the opportunity to see live, I never once walked away from a show thinking it seemed contrived. Can you say the same thing about your content? Tell your story in a personable way. Corporate speak sucks, ditch it and roll with the story the way you would speak it, not how you think your 8th grade English teacher would want it.

  • Jam bands keep things interesting.
  • They accomplish this by always changing play sets, arrangements and sometimes they will really surprise you with a guest appearance. How can you mix your content to produce something new? Know someone you can reach out to for a guest blog post? Never hurts to ask, and you give your audience something new, something fresh…they will thank you.

  • Jam bands spread their music virally
  • Most jam bands allow, and even encourage, the recording and trading of their live music. Some will even allow “tapers” to plug into their sound boards for maximum quality. The “taper” community then trades and shares the recorded concerts, which allow the band’s music to spread virally. The bands allow this trading of their music to take place free of charge. You are creating content and sharing it with your audience, but are you giving them the access, the permission and the tools to share it? Sharing of content and music helps spread your content and helps build a stronger community.

  • People enjoy “discovering” new bands.
  • Many years ago I had the opportunity to see The (then unknown) Dave Mathews Band play at a fraternity party. They were damn good, but hadn’t hit the big time yet. Think we all didn’t tell our friends about this new band we saw? Of course we did, we all wanted to feel like we had “discovered” something great. Things are no different online. A great video, a really good blog post all are things that people love to discover and share. Create things that people will want to tell their friends about, don’t just create to complete a milestone.

  • Jam bands create community.
  • These communities are tight-knit, many having their own norms, nomenclature, and even nicknames – the “Dead Heads”, “Spread Heads” and other countless communities are fiercely loyal. Each member of the community consumes the content in their own way, and react to it differently. Some spin, some sway and some simply shake it. Your audience is no different. They consumer your content in different ways and react differently – some share a blog post through their RSS reader, some post a video to their Facebook page. Do you know your audience and their nuances?

So crank up some music, play a little hacky-sack, start thinking like a jam band and you will see improvements in your content, your engagement and your rankings.