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Archive for the ‘Partnership’ Category

Captain’s Log- Analyzing The Personality Of Your Blog

Saturday, April 4th, 2009
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Are you kind of a geek?  A jock?  A wordie or a foodie?  A techie, or a Trekkie?  How much time do you spend thinking about, reading up on, or participating in your passion?

Does that show up in your blog?

It should.  There are a couple different takes on why, but they all lead to the same place.  The key to successful business blogging is authenticity, requiring nothing less than your heart and soul.  There needs to be genuine appreciation and interest in your subject when you blog.  Why?  Because that’s what makes you worth reading.

Otherwise, isn’t the news enough?  Your blog is your personal take on a thing.  It’s your stage.  Be you.

Ahead-of-the-curve marketing guy Seth Godin and Gary Vaynerchuck, his louder, coarser doppleganger, come from the “life’s too short to be boring” camp.  And while that sometimes reads as pretty freakin’ idealistic when you’re trying to pay the bills, it still makes a ton of sense.  It’s inspirational, and the blogging world needs that.  Hell, the regular world needs that.  They’re inspired people, writing about sharing inspired ideas.

Super-Friendly Chris Brogan is all about the relationship.  His blog is full of great marketing advice, but it’s put out there in an entirely conversational and personable way.  That’s who he is.  It’s hugely palatable for a bunch of people.  In a way, super unfriendly Naomi Dunford does the same.  She’s all about the relationship, too, but it’s highly selective.  Her writing, and consequently, her business, is only going to appeal to a certain type of person.  And that’s the way she wants it.  Her voice puts her there.

I read an interesting post on this same subject yesterday by Lisa Barone about ghost blogging (the discussion in the comments is well worth reading, too).  I feel like she really got to the heart of the matter with this part…

In some respects, blogs and tweets are just content. And there’s nothing wrong with hiring someone to produce content for you or to help you push it out. Without that glorious fact, I wouldn’t have a job. However, realize that if you outsource your blogs, your tweets, and your online persona to generic ghostwriters, that you’re doing yourself quite an injustice. You’re missing out on what these types of content can really provide.

That’s a razor thin line for me to walk, but I’m going to anyway (because I’m not generic, and I’m confident I can prove my point).  My take is that, as a business, you can’t outsource all of your social content, or even most of it.

But if they’re genuine about the subject, do the research, and care about the client, copywriters can successfully create a portion of that content.  As a copywriter, that’s what I do.  I pride myself on it.

I just can’t write your portion of it.  That’s how marketing through social media differentiates itself from advertising.  You’re invovled.  There’s no “social” to it if you’re not.

On Star Trek, the show always (usually?  I’m not a trekkie, so don’t ding me on the hardcore particulars) started with an entry from the captain’s log.  Now, there were plenty of other reports coming out of the Enterprise.  Back at Federation HQ, they had a whole slew of data and information and personal takes coming from the rest of the ship’s crew, I’m sure of it.  But only the captain wrote the captain’s log.

Your content is like the information coming from the Enterprise.  You’re the capitan, so fill out the log.  If you can’t write, get an editor.  Contribute.  The Federation’s waiting.

Starting a Project? Enter With Mind and Eyes Wide-Open

Monday, March 30th, 2009
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As small business owners and managers, there are few things more exciting than entering into new projects. Whether it’s marketing, product development, or company expansion, there’s just something exciting about taking a step toward building your business.

I often see businesses enter into web design or digital marketing projects with incredible enthusiasm and expectations.  And rightfully so.  A carefully planned and implemented design or marketing project can have a profound impact upon your bottom line.

However, it’s important that businesses understand that entering into a project is literally entering into a relationship.

For that relationship to be successful, just like any of our successful personal relationships, give-and-take and effort are a requirement. Signing a contract doesn’t signal the end of the client side of the equation, just as the final set of deliverables signal the end of the agency side of the equation.

If you’re building a new online project, you should know what you’re getting into.  Here are some tips for those entering a relationship with an agency:

  • Designate a point-person for the agency (and stick to it). Nothing is more frustrating for an agency than to receive contradictory feedback from multiple sources.  And nothing is more frustrating for a client than to have their feedback unknowingly trumped by someone else within their own organization.  Get everyone on the same page by assigning a project manager to make the final call.
  • Gain an understanding of the objectives of your various departments. Does Sally in accounting have specific things in mind for the design project?  What information will marketing need to provide? Get the participants together and work these issues out internally, with guidance from your agency.  That way, your point person can provide feedback with a unified voice.
  • Have confidence in your agency. Is the agency asking your team questions to help uncover objectives? Are they giving advice and feedback based on your suggestions? Or are they simply nodding, grinning, and agreeing as if to say, “yes, yes, just sign the check” ?  Expect reputable agencies to provide blunt advice, and back it up with information from research and past experience.
  • Communicate and Stay Organized. Keeping open lines of communication is important.  Have budget constraints changed the scope of the project? Communicate it to your agency; don’t simply allow them to “find out”.  Express your expectations.  For example, do you want weekly updates on the project progress? If so, let them know.

Additionally, if you’re providing content, photos, video etc., be consistent in their provision. Expecting an agency to keep track of random emails, randomly delivered CD’s and to have them “pull” content shows lack of preparedness and organization.

Many agencies will utilize some form of project management software or guidelines. In doing so, clear paths to deliverables will be spelled out for both sides while also keeping communication, files, notes, milestones and more in a central, easy to access location. If your agency provides you with a project management solution, utilizing it will make the project much better for all involved.

Any project is a process and a relationship. Entering with a clear understanding of what you are getting yourself into, along with an open mind, will ensure you obtain the results you expect.

About Partnership

Tuesday, January 20th, 2009
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A Bit Of News
Here’s something exciting:  Matterhorn Marketing is getting a partner.

It’s been a sole proprietorship, started (from -really- nothing) by Pat Strader 12 years ago.  Remember what the internet was like 12 years ago?

Pat and I started talking about joining up a couple of months back.  We’ve been working well together since my company, Pencilbox, got on it’s feet.  And we really do work well together.  We’re like climbing partners, but with marketing.

So, we’re excited about what’s coming up for us, and for our clients. This is partnership as an idea, as a concept, that we’re putting into practice.

This is about possibilities.

On The River
One of the great things about running whitewater rivers is that you very rarely go it alone.  There’s a relationship that develops between people that float together (or ski together, or play Dungeons And Dragons together- you get the idea).  At its best, it’s some combination of leadership, responsibility, hard work, and fun.

Those four qualities are shared among everyone involved.  If one person takes the lead on the water, another might step it up around camp.  The journey is everyone’s responsibility.  One thing is always true: it takes partnership to make it successful.

And that type of success just can’t be achieved on your own.  The process of partnership, working together, makes those results more than just the sum of their parts.  The end product can’t be the same if it’s done alone.

My greatest days on the river have been shared, and if they weren’t, they couldn’t have been my greatest days.  That’s what I mean by partnership.

Dreaming In Words
I have always been a very language-oriented person.  I’m a voracious reader and blog surfer, and I can savor a well placed turn-of-the-phrase like other people remember baseball games or Grateful Dead concerts.

Deciding to turn myself over to words- writing for a living- has been one of the best decisions of my life.  I don’t want to be Faulkner or Hemingway (though I’ve thought Faulkner would be a great blogger, and Hemingway would write the world’s most compelling web copy).

I just want to write.  And talk.  I love to talk about stuff.  It’s one of the reasons I’m so happy doing what I’m doing.  Starting a commercial writing company just felt natural.

But the chance for partnership, the chance to build something… more… was missing.  I knew I was missing the technical experience, the marketing miles, that would really put my writing to best use.

And I knew that a lot of people were missing an opportunity to say smart, engaging things about who they were.  There was a gap.  They needed what I love to do.

Where This Is Going
When Pat and I talked about forming a partnership, it made great sense to us.  Pat’s preached about creating quality content since Matterhorn’s beginnings.

And I’m a big believer in functionality.  It’s important, now more than ever, for marketing to work across a broad digital spectrum.  It needs to be understood and paid attention.  That’s what Pat does.

Both of us like how design helps content say more and functionality do more.  Design enables us to do what we do (and if any designers out there feel the same way, get in touch anytime.)

Partnership strengthens all of us in what we do.  I’m a better writer because of what Pat does, and he’s a better developer because of what I do.  Cool to think:  what does that do for our clients?

With all that in mind, the goal is to move marketing toward leadership.  Don’t “manage” marketing- lead it toward customers.  Make them (businesses, customers, the world) a part of it.

It’s something no one can really do by themselves.  We need partners.