A Blog About Digital Marketing…

We write about what we do. Digital marketing ideas that are approachable, through the lens of our work; that’s what you’ll find in our posts.

Archive for the ‘Digital Marketing’ Category

No Headfirst Diving Allowed

Friday, April 2nd, 2010
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If I’m a small business, I want to know about digital marketing.

Here’s why:

  • It’s cost effective.  Most tools used for digital marketing are free or very inexpensive.
  • I can cater to my niche.  The internet is a place best served by very specific content.
  • It’s growing.  Most of my customers are already there.
  • I can create things quickly.  Establishing a brand is a lot easier than it was in print.
  • I can listen.  The Fortune 500 pays millions for market research that I can get just by tuning in.
  • I can measure everything.  That way, I know what to change without shooting in the dark.

And on and on.  There are countless reasons to care about digital marketing.

The one thing that I don’t want to do, if I’m a small business, is start a digital marketing campaign without learning about it.

Here’s why:

  • It’s cost effective.  I can hire my nephew to do it.  He knows about computers.
  • I can cater to my niche.  If I only knew what that was.
  • It’s growing.  I better get in there quick and DO something.
  • I can create things quickly.  I don’t have time for a brand strategy.
  • I can listen.  As soon as I hear someone talking about my vertical, I tell them about my sale.
  • I can measure everything.  When I find out that direct sales aren’t taking off, I can write off digital marketing as a fad.

Building In Glitches

Tuesday, March 30th, 2010
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For your web writing, I think you should build in some glitches.

A glitch is different than a mistake.  A glitch breaks up the surface.  A glitch makes people slow down.  It’s a speed bump of text.

You can describe a writing glitch as anything that makes you human.  I read a lot about transparency in web writing.  I think those are glitches.

If your web writing is smooth and seamless, good luck.  That type of copy has been written and distributed widely by the Fortune 500 for 70 years.

A better strategy is to break things up, give it a voice, and let the audience it speaks to find it.

To do that, you have to slow things down a bit.

Why Do You Do It?

Monday, March 22nd, 2010
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Is it a paycheck?

Is it habit?

Is it what’s expected of you?

Is it ego?

Is it some bad decisions you made?

Is it an obligation?

Is it fear?

OR

Is it opportunity?

Is it adventure?

Is it challenging?

Is it fulfilling?

Is it your life’s work?

Is it making the world better?

Is it art?

Is it so much fun you can’t imagine doing something else?

Is it satisfying?

Is it better than anything else ever?

Is it joy?

If your work answers one of the questions at the top, you should think about doing something else.  If it answers one of the questions at the bottom, that’s what your marketing should be about.

Grab Ass With Gary Vaynerchuk

Friday, March 19th, 2010
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Last week at South By Southwest, Gary Vaynerchuk, best selling author of “Crush It” and creator of Wine Library TV, grabbed my ass on stage in front of 1000 people.

I’m not sure how a feel about it yet.  Excited?  Shocked?  Maybe a little dirty?

Gary VaynerchukActually, I feel pretty cool.  Love him or hate him, anyone with half a brain needs to admit:  Gary Vee walks the walk.  He’s a loudmouth?  So what?  I’d rather do business with Gary than some unhappy hipster that’s too cool for me and everyone I know.  In a second.  The guy loves the Jets.  Publicly.

I’ve had brushes with the internet famous before.  In light of this last episode, it’s beginning to get a little strange.  Here’s what I mean:  I met Chris Brogan and Jay Berkowitz about 6 seconds into the first conference into the first conference I ever went to.  They gave me restaurant recommendations.  Two days later, I got lost in a cab with Guy Kawasaki.  And now, several hundred people think I’m bi/curious because of Gary (actually happily married, thanks).

Wow, someone just dropped names all over the place.  Sorry for that; I’m making a point.

The internet marketing famous and semi-famous, in my experience, are a really interesting, really accessible group of folks.  You could be cynical and argue that it’s their job to be friendly. But you’d have it backwards. Those people start with friendly.  The good ones have a desire to help people be motivated enough to do the things they imagine they can do, and make a business out of it.

Even when it goes wrong.  If you were following some of the #SXSW drama last week, you may have caught a little drama concerning Peter Shankman and some conference volunteers with close ties to the creative locals in Austin.  I think it’s a pretty good illustration of how people who have made big strides can get tripped up.  Think of it this way:  the first word in Shankman’s business is “Help”.

Nobody’s perfect, and I’m going on record as saying that the internet famous get a bad rap.  Even if I don’t agree with what they’re doing (is Guy a spammer? Or are you signed up for it?), I’m slow to criticize anyone.  It’s a lot more constructive to think of ways I can do a better job myself than to worry about how bad a job someone else is doing.

Think I’m just being soft?  Why?

P.S. Thanks for the interesting presentation, Gary.  I think   : – )

Confessions Of A SXSW Noob: 5 Ways For A Yokel To Network

Tuesday, March 16th, 2010
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The South By Southwest Conference in Austin.  Me.  A love story.  Kind of.

If you know me, you know that I live in a town of less than 1000 people in the New River Gorge, West Virginia.  There’s a national park about 100 yards from my house.  I’m happy there.

So coming to Austin is a little bit of a culture shock.  It’s an uber-hip place where a lot of the locals do everything they possibly can to “keep Austin weird”, as the now-somewhat-unhip-and-touristy motto goes.

For me, it’s like walking off the set of Hee-Haw and onto the set of Star Trek.  If Star Trek had a spring break episode.

Here’s what I mean:  there are thousands and thousands and thousands of geeks here.  But very few of them are geeks in the traditional sense.  They’re the creators behind tech in media, so yes, a lot of them wear glasses and funny shirts.  But it’s geek chic.  The social skills here are razor sharp.

My social skills?  Eh.  You get comfy in a small town.  Even though I spent most of my adult life as a guide, and met thousands and thousands of people, unfortunately, a lot of that just doesn’t translate.  I’m out of practice.

The difference:  Those people I guided?  They were in my house.  I could tell jokes and they pretty much had to laugh.  I could threaten people with bodily harm and they would actually believe me.

Here, not so much.  I’m the littlest fish in the biggest pond.  I’ve been meeting people from NYC, SF, and SYD pretty regularly.  But when I say I’m from the NRG, I get (deservedly) blank stares.

But that’s not to say that the people aren’t friendly.  They are.  Very, super, amazingly friendly.  Everyone, everywhere, even the weirdest person on sixth street (see pic).

So, if you’re anything like me, you need some help. Here are 5 tips to help get your network on at a big conference, esp. if you’re from a little place…

1. Be Absolutely, 100%, Completely Transparent Meaning, don’t pretend that you’re anything other than what you are:  A beautiful sunfish among some pretty large sharks.  That’s cool, and interesting, and can also be used as a conversation starter.  If you’re not, then you’re a remora.

2. Put The Damn Phone Away If you stand there checking your email as thousands of people walk by, the people in your inbox will really appreciative,  I’m sure.  But damn, dude!  You came all the way to Austin to do that?  Move outside your comfort zone and talk.  The worst people will do is ignore you, and guess what?  There are a bunch of other people who won’t.

3. Go Eat Yes, you can have a burrito where ever you live.  But Austin is a food town.  And people, no matter who they are, love food.  LOVE IT!  You know what makes them love it even more?  An invitation.  Go to Champions on 4th and talk to Jason the bartender.  He’ll tell you where the best BBQ in the state is (hint:  it’s Salt Lick).

4. Share A Table Space is limited.  Everywhere.  No one cares if you invite yourself to sit down, and if you’re polite, and friendly, and cool, and not a “heavy typer” that makes the whole table shake, don’t hesitate to ask for a seat.  It’s a great way to meet people- I had the best conversation of the conference  that way (thanks, Mark!)

5. Say Please and Thanks I was at Gary Vaynerchuck’s presentation today (have a pretty funny story about that, actually- tune in tomorrow).  Here’s what Gary had to say, among other things: “I believe in the Thank You Economy.  You can’t scale caring.”  If you go out of your way to individually do something for the people around you, they’ll notice.  It’s not just fluff, no matter what you think of Gary -and he’s the most genuinely friendly and helpful speaker on the circuit, BTW.  It works.

You’re small town self deserves to share ideas as much as anyone else at SXSW.  But you have to make sure to speak up to be heard.  Because everything’s bigger in Texas.

Blog Your Way to a Dream Job

Sunday, March 14th, 2010
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The importance of blogs and blogging has been discussed quite often. You can build an online presence, create a steady stream of content, increase findability… blah, blah, blah right?

Blogging can also lead you to your dream job. Don’t believe me? Then take it from someone who is living it.

Before jumping in to the series of questions below, allow me to introduce you to Crag Calcaterra. Craig writes the blog HardballTalk at NBC Sports.com, he blogs about baseball…for a living.

Craig, is also an old friend. For a period of time growing up, we were classmates, played Little League together and traded baseball cards from time to time. (Craig, you never responded to my Moose Haas for Rickey Henderson rookie request!).

While our life-paths took different directions, we were reconnected as adults through social media. It has been great getting back in touch, and well, his story is compelling, valuable and worth sharing.

For those of you that have read “Crush It”, I would like to introduce you to someone that is literally “Crushing It”. Enjoy.

Pat: Can you tell us a little bit about your background, and then tell us what you are now doing?

Craig: I graduated from Woodrow Wilson High School in Beckley in 1991. I went to college at Ohio State where I majored in political science, graduating in 1995. From there I went on to the George Washington University Law School, where I received my J.D. in 1998.

For 10 years I was a civil litigator at various law firms in Columbus, Ohio, and for one year I was an Assistant Attorney General for the Ohio Attorney General’s office.

I began a baseball blog — ShysterBall — in 2007, which began as a part time thing. I grew more serious about it over time and at the end of 2009 I was offered a full time with NBC Sports.com, where I maintain the HardballTalk blog.

Pat: How did you begin blogging? What challenges did you face in getting started?

Craig: It was an impulsive thing, really.

One Sunday afternoon I just happened to be reading a newspaper’s website when I came across a baseball column I disagreed with. I wanted to complain to someone about it but there was no one in the house who particularly cared about baseball besides me, so I just set up a Blogspot account and pounded out a couple of paragraphs.

I’ve been complaining like that — more or less — for about three years now.

The biggest challenge at first was simply finding time to write. Between my legal practice and two children under the age of four there wasn’t a lot of free time. It was around then that I transformed from a night person to a morning person and began forcing myself to wake up at around 5:30 AM each day to write. I still do that even though I probably don’t really need to.

Pat: Do you have a specific strategy? Do you have a specific schedule that you stick to? Do you worry about SEO (search engine optimization) or analytics?

Craig: During the baseball season I start each day with a recap of the previous night’s games, but beyond that I sort of let the news take me wherever it wants to go.

To the extent I have a strategy it’s less content-based than scheduled-based. I try to get new posts up every half hour or so from around 8AM until 5PM or so, Monday through Friday. I probably don’t need to post as often as I do these days, but when I first got started, a high posting frequency was a way to separate myself from better-known writers.

Just like waking up early, posting frequently just became a habit and now I get the shakes if I don’t have new content up on a regular basis.

I never paid that much attention to SEO when it was just my own site. Now that I’m with NBC page views are obviously more important, but I still really don’t think too hard about that stuff. My headline writing has changed slightly. I think a little bit more about enticing people with the headlines now, whereas before I’d use little puns or in-jokes that amused me. Beyond that the NBC people make a point to place links to my posts on the NBC Sports front page and, occasionally, at sister-site MSNBC.com, but my mandate is to essentially write interesting things and let others worry about wrangling the traffic.

Pat: What is your process for constructing a post?

Craig: The vast majority of what I write is reacting to things in the news or things that occur during baseball games, and for that stuff I simply begin writing. Longer posts or posts dealing with more serious issues — my writing about performing enhancing drugs, things about race and deeper historical posts come to mind — generally start out with an informal outline.

Oftentimes, however, I end up chucking the outline anyway and going off in unforeseen directions. Which is fine, because ultimately the appeal of a blog post is its immediacy and the sharpness of the opinion that animates it. I try to keep it coherent of course, but at the end of the day I want my writing to sound more like the beginning of a conversation or, sometimes, an argument, not an essay.


Pat: What have been the benefits of blogging? Would you call this your dream job?

Craig: I’ve wanted to be a writer since I was a boy, and there are still mornings I wake up and panic for a moment, worrying that I’ve just been dreaming all of this.

So yes, this is absolutely my dream job.

As for benefits, I’m typing these answers from a hotel room in Florida where I’ve been sent to cover spring training, so that’s nice. The biggest benefit, however, is that for the 51 weeks a year I’m not covering spring training I work from home. I feed my kids breakfast every morning, make their lunches, put them on the school bus and I’m there when they get home. I took a fairly major pay cut to leave the law and become a blogger, but my life is much, much richer now than it used to be.

Pat: What tips or advice would you give to those starting a blog?

Craig: Only blog about something for which you truly have a passion.

Building a successful blog requires regular posting at regular intervals, essentially forever. If you lose interest in your topic you won’t post, and if you don’t post your blog will die because readers have an almost infinite number of alternatives and won’t waste their time coming back every day to check and see if you’ve decided to post something that day.

I think the best test for whether or not you’ve picked a topic you’ll stick with is whether you’d still care and still write about the topic if no one but you ever read it.

Pat: What are some pitfalls for bloggers to avoid?

Craig: The biggest is simply choosing the wrong topic as discussed above. Other mistakes include pulling stunts to attract traffic such as trying to pick a fight with a more trafficked blog in order to get attention, spamming other blogs or message boards with links back to their own blog and other things of that nature, which ultimately alienates readers (and other bloggers who may have otherwise linked to you on their own). Attracting traffic takes time, and a blogger needs to be patient and persistent if they want to build a truly reliable community of readers.

Ultimately, if you care about your topic, write often, and deliver sharp, informed opinions, the readers will find you.

Are You Doing Average Really Well?

Friday, March 12th, 2010
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When you start a new project, what’s the goal?

As I see it, you can go two ways.  It’s a given that you want to make something that people will like.  Ultimately, the direction you take is determined by how you define that word: “Like”.

If by like you mean passionate, celebrated, different, noteworthy, challenging, then you’ve set the bar high.  Good.  The world needs more people like you.  It will never get them, so your work is even more valuable.

If, on the other hand, you define like as not offensive, you’ve gone in the opposite direction.  It’s impossible for brilliant work to not offend someone.  By it’s very nature, it won’t appeal to everyone.  It will put some people off your product or your business or you.

But, what you made, yes, people will like it.  Kind of.  In this other direction, the phrase actually reads more like, “no one is going to not-like this.”   This is what you do when you make the perfect example of an insurance commercial, or a website that’s normal, or a press release about your sale.

The bar is set pretty low for work like this.  You can do it for an entire career, and chances are no one is going to not-like it.

But no one’s going to like it, either.

What Makes A Good Customer?

Thursday, March 11th, 2010
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In a word: Fit.

Businesses used to go for low margins and high volume, which meant anyone fit the model.  It made sense for business to appeal to the widest number of people it could.

Customers aren’t like they were.  The crowds that used to line up to buy are now overloaded with the number of choices they have.  There’s no way you can undersell the internet.

So why try?  It makes more sense to charge for originality. And that’s where customer fit plays such a crucial roll.

If you’re paying attention to your entire online presence, you can tell who’s responding to you and who’s not.  Take a look at your posts.  Are more people reading about vacations than about adventure?  Those are the people who want a good fit.

When the big kid on the block starts to take over your market, you can try to compete.  But what if you don’t?  There are lots and lots of people out there that don’t want to play with the big kid.  They want a company that will hand deliver, that will call them by name.  They want to find the business that fits.

On reason people want fit is because it’s just as easy to find a quality experience as it is to find a low priced experience.  The lowest price tour is a click away.  But so is a list of customer reviews.  Read some reviews, find a product that fits, and you know what happens next.  They buy.

And still, fit is at a premium.  People that make products that fit can charge more than the ones that try to sell to everyone.  Everyone is cheap.  The people who want a good fit will pay for it.

It pays to find customers that fit.

What are your thoughts?  Exceptions?

What Are You So Afraid Of?

Wednesday, March 10th, 2010
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Here’s what it is for me:

I’m usually afraid to show my true optimism.  I worry about enthusiasm mistakenly interpreted as being naive.  I think people will point and laugh and call me Ned Flanders.

The reality is: so what?  So what if they do? It doesn’t matter.

Here’s why.  Holding back feels to me like hedging your bets.  Like trying to play both sides and please everyone.  That can show up in a ton of places.  This blog.  My work for clients.  Home.

(Another reason is I can be a really gifted smart-ass.  I don’t know where I picked that up, but if there were awards, I’d at least be at the ceremony, maybe even nominated.)

So I’m at least a little comfortable hiding it.  But that shouldn’t be the case.  It should be more like, “Say it once, say it loud:  I’m nice and I’m proud!”

Fear inhibits extraordinary work.

Whatever it is that you’re worried about, think about this:  what would it take for you to set it aside?  What could you accomplish if you did?

For marketers, I believe the sky’s the limit.  You’re creative, you’re smart, and no one works harder.  You’ve got an opportunity, with the tools that are available now, to do something dynamic.

Your work can make a difference, if you want it to.

So what are you so afraid of?

Who Gets To Say “I Don’t Get It” ?

Friday, March 5th, 2010
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If your customer doesn’t get it, you have three options:

1. You can try to make them understand, and explain why they should be interested in you.

2. You can reshape your product to fit them.

3. You can write the customer off.

Number one can be done with a lot of work ahead of time.  With a good content strategy and a clear idea of your vision, you’re heading off most of the problems at the gate.

Number two usually has the worst results.  The customer is rarely satisfied if your product is changed, even at their request, and here’s why:  You do it the way you do it for a reason.  Because it’s the best.  You’ve found the product that will deliver exactly what you propose to offer.  When you change that around to fit everyone’s needs, an essential element of your business breaks down.  It’s what made you you.

Number three should be done a lot more to avoid number two.