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Archive for the ‘Content Creation’ Category

Why Upside-Down Pyramids Make Your Copy Stronger

Tuesday, April 7th, 2009
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We all want strong copy. Well written messages on the web

  • Are easy to understand
  • Offer a clear directive
  • Provide information
  • Make tasks easier

2117929537_50678ff76bWriting something with those qualities takes real practice and effort.  It’s worth gathering as many tips on technique as you can (preferably before you’ve got to sit down and write something).

Here’s one that I really like from Ginny Reddish, who studies and talks about digital usability, and discusses how writing can help or hurt a website.

The inverted pyramid style of writing focuses on this:  Write your point first.  Most web users don’t read more than a few words on each page.  Based on the information they find there, they decide if they’ll read further, or click to somewhere else.  Quickly.

To write in the inverted pyramid style

  • Always put your point at the top of your page
  • Follow with supporting information in the order that it is relevant to readers
  • Conclude with history or background

If you imagine an upside-down pyramid, the wide space at the top signifies your main point.  You write the essence of your message here because that is where most of your readers are.

As you descend the pyramid, the sides narrow.  Visualize fewer and fewer readers as you get closer to the bottom, and you start to get the idea.  A good rule of thumb is write things in order of their importance.

Traditional essay writing is contrary to this idea.  It usually presents a premise, then supporting history and information.  Finally, the conclusion is presented as the main point.  The strongest part is at the bottom.

Web readers won’t wait for that style of writing to unfold.  Flip the pyramid bottom side up, and start with your main point.

Captain’s Log- Analyzing The Personality Of Your Blog

Saturday, April 4th, 2009
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Are you kind of a geek?  A jock?  A wordie or a foodie?  A techie, or a Trekkie?  How much time do you spend thinking about, reading up on, or participating in your passion?

Does that show up in your blog?

It should.  There are a couple different takes on why, but they all lead to the same place.  The key to successful business blogging is authenticity, requiring nothing less than your heart and soul.  There needs to be genuine appreciation and interest in your subject when you blog.  Why?  Because that’s what makes you worth reading.

Otherwise, isn’t the news enough?  Your blog is your personal take on a thing.  It’s your stage.  Be you.

Ahead-of-the-curve marketing guy Seth Godin and Gary Vaynerchuck, his louder, coarser doppleganger, come from the “life’s too short to be boring” camp.  And while that sometimes reads as pretty freakin’ idealistic when you’re trying to pay the bills, it still makes a ton of sense.  It’s inspirational, and the blogging world needs that.  Hell, the regular world needs that.  They’re inspired people, writing about sharing inspired ideas.

Super-Friendly Chris Brogan is all about the relationship.  His blog is full of great marketing advice, but it’s put out there in an entirely conversational and personable way.  That’s who he is.  It’s hugely palatable for a bunch of people.  In a way, super unfriendly Naomi Dunford does the same.  She’s all about the relationship, too, but it’s highly selective.  Her writing, and consequently, her business, is only going to appeal to a certain type of person.  And that’s the way she wants it.  Her voice puts her there.

I read an interesting post on this same subject yesterday by Lisa Barone about ghost blogging (the discussion in the comments is well worth reading, too).  I feel like she really got to the heart of the matter with this part…

In some respects, blogs and tweets are just content. And there’s nothing wrong with hiring someone to produce content for you or to help you push it out. Without that glorious fact, I wouldn’t have a job. However, realize that if you outsource your blogs, your tweets, and your online persona to generic ghostwriters, that you’re doing yourself quite an injustice. You’re missing out on what these types of content can really provide.

That’s a razor thin line for me to walk, but I’m going to anyway (because I’m not generic, and I’m confident I can prove my point).  My take is that, as a business, you can’t outsource all of your social content, or even most of it.

But if they’re genuine about the subject, do the research, and care about the client, copywriters can successfully create a portion of that content.  As a copywriter, that’s what I do.  I pride myself on it.

I just can’t write your portion of it.  That’s how marketing through social media differentiates itself from advertising.  You’re invovled.  There’s no “social” to it if you’re not.

On Star Trek, the show always (usually?  I’m not a trekkie, so don’t ding me on the hardcore particulars) started with an entry from the captain’s log.  Now, there were plenty of other reports coming out of the Enterprise.  Back at Federation HQ, they had a whole slew of data and information and personal takes coming from the rest of the ship’s crew, I’m sure of it.  But only the captain wrote the captain’s log.

Your content is like the information coming from the Enterprise.  You’re the capitan, so fill out the log.  If you can’t write, get an editor.  Contribute.  The Federation’s waiting.

3 Ways To Write Like You Mean Business

Tuesday, March 31st, 2009
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Content is King.  Service is Queen.

Your writing doesn’t mean a thing if your audience is not satisfied.   You need to think of it as a package.  Writing + Service = Satisfaction, if you’re into the whole math thing.

Consider the service side of things as you write to provide your readers with that same feeling they get when they spend money.  Because when they read your content, they’re spending something even more valuable: time.  And just like any customer service business, people need to feel like their investment is worthwhile.  Here are some ways to do that.

It’s a good idea to follow the guidelines below.  They’re based on customer service tips offered by copywriter Robert Bly.  If you do, you’re guaranteed to be covering all the bases on the service side of things.  And if your content rocks, too?  Success!

  1. Do a great job every time- no slacking. Baseball players are the only ones who get to have .300 averages; sorry about your luck.  Every time you write, you’ve got to prove that you’re worth reading.  That’s a lot of pressure, but step up, anyway.  If you care about what you’re doing, it’ll show.
  2. Never miss deadlines. There’s a big difference in setting approximate dates and setting deadlines.  Deadlines are content specific, and if you have one, make sure you’re on time.  I spent a year (successfully) making up for a missed deadline for a periodical- a year I could have spent in the good graces of my editor instead of having to prove myself over and over.  Set a date, and meet it.
  3. Give your audience more than they expect. Every time you write, you’ve got to add more value than what your audience was looking for.  As Brian Clark says, content is a war of attrition.  To keep your reader going,make suer each sentence is more worthwhile than the last.

Put those together, and you’ve got a system.  Plug that system into some ways to generate strong content.  Then, let your customers be the judge.

10 Prompts For Killer Content

Friday, March 27th, 2009
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Most of the time, sitting down to work on the content for your site or your blog or your newsletter is a pain in the ass.  Let’s face it:  Most of you don’t like to write.

That’s fine.  We all do tons of things we don’t like.  I don’t particularly like changing diapers, but I do it.

The thing is, with some practice, you can actually fly through the stuff you don’t like.  I still don’t enjoy changing diapers, but I can whip one off and back on like I’m roping a calf.

One way to do that with your writing is to use prompts (I’m not implying that your writing is shitty- I just used that example because I have a one year old).  Teachers (good ones) use this technique all the time to get the writing juices flowing in their students.

Here are ten that you can use any time ideas for subjects are escaping you.

  1. You Best Customer Service Story Anytime is a good time to write about great things you’re doing for your customers.  Be humble, but get the story out there.
  2. New Products You’re Using Actually, it doesn’t even have to be something that you’re using.  What new products are you dreaming up?
  3. A Word On Your Colleagues Pick someone in the industry you respect and talk them up.
  4. A Little History Not everyone knows that you had to eat ramen noodles on stick furniture for 3 years before your business took off.  Tell them.
  5. Best Practices Write a little bit about the standards in your industry.  Comment on why those things work the way they do.
  6. Best Employees Everyone with employees has some.  Write it like an awards ceremony- guaranteed to boost morale.
  7. Food And Beverage This one might seem weak, but people love to find out about new foods.  Is there an office favorite?  What’s the best in town?
  8. Tech Tips You can definitely get traction on tech writing of any kind, as long as it’s useful.  This one might get some good feedback from someone using a tool you haven’t tried.
  9. Local News What’s going on in your neck of the woods?  How is it changing your business?
  10. Location, Location, Location There’s always something about where you live, work, or play that’s worth writing.

3 Mistakes That Small Business Blogs Make

Monday, March 2nd, 2009
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A blog for business, first and foremost, must be useful.  Either as content or as narrative (the best do both), people need to find something on your blog that they can’t find anywhere else.

That’s right- be special.  And not the Stuart Smalley, special-on-the-inside, hey-I’m-o.k. special.  I’m thinking more about the Pretenders Brass-In-Pocket kind.  (Chrissy Hynde is almost 60 in the video, BTW).

Easier said than done?  Not really.  If you’re selling something people want, they’ll definitely be interested in what you have to say about it.  After all, you’re the expert.

That last bit is key: what you have to say about it.  Not your sales copy.  You.

Here are three common mistakes that small businesses can make when they blog:

  • Using A Blog To Pitch

I’m not a huge fan of sales pitches.  In fact, I hate them.  In this way, I’m like almost every other person that will ever read your blog.  The sales pitch is a tired way of communicating.  All shout, no substance.

If you use your blog to make sales pitches, how is it different from the rest of your marketing?  It’s not.  And so, what you have created is not a blog.  It’s a sales-pitch-update center.  Yeah, we all need more of those.

  • Pleasing Everyone

A blog is to share your thoughts and your perspectives.  It’s not meant to be all things to all people.  When you have no take on things, how are you being useful?

Besides, do you know how many people everyone is?  Are you really going to get them all to see what you’re doing?  There’s only one way you can get everyone to follow you, and I don’t know how helpful that’s going to be.

  • Write Canned Posts

Canned language is easy to recognize and hard to avoid.  People that use it don’t want to call it canned, but that’s what it is.  It’s safe.  It’s what most marketing sounds like.

Canned language often hides in well worn phrases that sound important.  the thinking is, if this message sounds official, it is.   People visiting a blog don’t want canned anything.  There are too many fresh voices to choose from to listen to a canned one.

I struggle a lot with making my writing authentic.  I forced myself for a long time to do exactly the things I’m warning against here, though not in a blog. I just took it as a given to try to inflate my writing as much as I could.

Have you wrestled with it, too?  I’d like to hear about it, if so.  It takes some work to say just what you mean, to stop selling and start communicating.

Ah, freedom.  Authenticity feels good.  Your blog is the perfect place for it.

Take A Narrative Approach

Wednesday, February 25th, 2009
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There are tons of ways to create good, worthwhile content for your marketing material. One way I really like is to use some narration.

Narration is the antithesis of the sell sell sell direct marketing method. Using a direct form uses very small space to broadcast very big messages.

That’s not narration.

Narration is more expressive. It takes its time getting to its point, and even that can be more subtle than is often comfortable in a marketing context.

Why? Because the point is often you. Or, more appropriately, what you’re doing for customers. By writing about yourself and your experiences, you can have an effect on your customers’ perceptions of your business.

It’s the long way of saying this is how you stand out. Be yourself. Be narrative.

A blog is narrative, but that’s not the only place the form can apply. Still, let’s look at that first.

Your blog is a place for you to express exactly what you’re doing, what your thoughts are on what others are doing, and how you feel in general about what’s going on around you.

Easy enough, right?

How this applies to marketing is simple: if people like what you have to say, they’re more inclined to do business with you. Where you might only have had a conversation with a potential customer once, or, more likely, never, a blog gives you the opportunity to have thousands of conversations with as many people as might be interested in your services, at any time, about anything that you ‘d find mutually interesting.

A blog with good content is a marketer’s dream.

Other places the narrative style fits is in testimonials. A lot of businesses miss the boat on testimonials by using just one or two lines from a happy customer.

Instead, put up pages of testimonials. If a customer thanks you for your service, ask them to write one. What’s the worst that could happen if they refuse?

Guest bloggers are a different kind of testimonial. A guest that writes on a subject in your forum lends credibility to you as an expert.

Also, if your guest has a following on their blog, they’re likely to follow over to yours. That can open the opportunity for others to see what your doing.

How-to pages in your site can have narrative elements, as well. More that just writing steps (though the steps should be included, for sure), narration on those steps can make the material more interesting. It builds a relationship instead of shouting instructions.

People are interested in people. Narrative styles in your marketing help to build on that connection.

I’m interested in your narrative. What have you had to say lately?

How To Write Instructions

Monday, February 16th, 2009
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Most marketing contains a call to action.  Lucky for us, we get to define what that call to action is.

Also lucky for us, it’s not always a sale.  Our call to action might be to call the company, use a coupon code, leave a comment, or to login.

A call to action + a process is a task.  And it’s worth writing instructions effectively for tasks.

When you clearly define a task, two things happen: a.) You make it easier for someone to do what you’re asking them to do, and b.) It allows you to better measure the results.

I’ve put together an ordered list of some ways to make instructive communication work.  You can use it as a checklist for making a step-by-step call to action.

Warning: If you’re only providing tips, you don’t need to follow these steps.  These steps are for instructions.

  1. Use numbered lists.
  2. Make your list items short.
  3. Put space between each step.
  4. Start each step with an imperative verb.
  5. Place warnings above the list.
  6. Use the steps as headings for more details.

Use Numbered Lists-  If you need instructions, it indicates that there’s a sequence to your process.  Put things in order using numbers.

Make Your List Items Short- For information to be useful, it has to be read.  You can go along way toward having your instructions read by making them short and simple.

Put Space Between Each Step- Space makes it easier for people to process information, which makes them more likely to follow your instructions.

Start Each Step With An Imperative Verb-   If you want action, let people know by using action verbs.  For example, imperative verbs for the task of tree climbing might include the words grasp, pull, or one of my personal favorites, shimmy.

Place Warnings Above The List- Any pre-requirements for the task should be positioned above the list, not as asterisks below the list.  People should see those before being asked to follow your sequence.

Use The Steps As Headings For More Details- On a web page, for example, you can place your list at the top of the page, and below it, give a little background with your steps defining those sections.  Like the ones here.

*Tip: trust your readers with well written instructions.  If you’ve written things correctly, and you’re not converting, re-examine the task that you’re planning.  (Also, tips are’t steps.  They don’t go in your sequenced task.)

Simple Content Ideas

Wednesday, February 11th, 2009
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By now you probably get the picture – we place tremendous value on content.

Also, as a long over-due introduction. Everyone, meet Ben. Ben, meet everyone. Who is Ben? Simply put….he is a writer, that’s what he does. He thinks, he writes…he thinks about writing.

Ben is also our brand-spankin’ new managing partner. Yup, part owner. Why is that significant?

Well, our decision to join forces illustrates the intersection of quality content and quality digital marketing (and soon to be non-digital marketing as well).

If you view your marketing efforts as structured, effective and of quality, chances are you have found a way to create quality content. Quality content – the backbone of your quality marketing. Without it your marketing more closely resembles a jellyfish…a gelatinous blob of goo floating aimlessly.

More than just words
While writing is the primary form of content, whether it be page copy, blog posts, newsletters or articles, it is not the only form of content.

Photos, video, audio are all content and all can be very valuable to your marketing efforts. Lets take a quick look at two easy ways to get started creating content.

Photos
The fact that you can purchase a very high quality point and shoot camera for less than $200 really limits your excuses list.

Is owning a camera going to make you a photographer? No. However it will give you what you need to create and share photos.

Take some photos around your business, of people using your product. For our travel and tourism folks, take some photos of your area, of people doing things…of people having fun!

Create a Flickr account and start tagging and uploading.

Video
Much like cameras, high quality, affordable video cameras are flooding the market. From Flip to Kodak, you can find a number of cameras to help you get started.

Keep in mind, the goal is to share video content online….are we looking to create a presentation quality movie or DVD? No. You need the pros to help you with that. However, don’t allow that type of thinking prevent you from picking up a video camera and creating content.

Video testimonials, simple walk-around Scoble-esque “what are you doing” videos are great. Give your customers a behind the scenes look at your company!

Create a YouTube account, or my personal favorite, Viddler, start tagging and uploading. Simple right?

These are some simple ideas to get you started. Keep in mind that like any other component of your marketing, you must have a content strategy to go along with your overall marketing strategy.

Have a plan, create content…don’t be a jellyfish.

How To Say Everything, Briefly

Tuesday, February 3rd, 2009
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If silence is golden, brevity is platinum.  That might be an overstatement, but here’s a good rule for your marketing content:  If you can’t say anything brief, don’t say anything at all.

Think about it:  When you talk to customers, do you shout at them?  Do you go on and on about yourself?  Do you keep them from speaking?  Of course not.  People wouldn’t listen to you.

The way you write your marketing should be the same as the way you talk to customers.  Allow for pauses.  For space.  Writing is your voice.  Make it sound like you.

If you must say less, it follows that what you do say needs to be important.  So brevity also gets you thinking about your message.  When you’re thinking hard about what you’re going to say, chances are it will be worth listening to.

I was thinking about the reasons I give people to be brief when they’re writing content.  Sometimes, people still trust it, and I understand.  I get all the reasons people think they want to fill a page with words.  And the intentions are good. But it still works against them

I found a good example of what I’m talking about: it’s the Maui page on Hawaii’s official tourism site.

Now, why would I be thinking about Maui as I sit in the West Virginia mountains in February?  Who knows.  What’s interesting is the strong example they provide on how brevity works in web copy.

Maui is one of the most famous vacation destinations in the world.  There’s no end of interesting things to do or see on a two week trip.  The economy is driven almost exclusively by tourism.  They’ve got a lot to say, right?

And when you land on the site you see:  Two paragaphs and five bullets.

It’s not because the writer assumes you know everything.  You wouldn’t be at the site if that were true.  It’s because she’s allowing the reader to participate.  The reader wants information, not the sales pitch. The more good information he can get, the more likely he’ll be to, in this case, go to Maui.

Being brief invites readers to explore, not wade through piles of stuff.  By just writing what counts, you give someone searching for tourism information exactly what they’re looking for: a visit.

5 Ways To Make Your Website Easier To Read

Monday, January 26th, 2009
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Is your website readable?  Think: Do your customers want to use it to find information?  The answer is important.  Because, most often, people are going to your site for two reasons:  (1) to find information and (2) to perform tasks.

A lot of our customers are making a transition from shouting to content marketing (we’re proud of you!)  Content marketing places a premium on good info, whether you’re telling a story or explaining your prices.

One compliments the other, and vice-versa.  Good content is informative.  And information is good content.  Like cereal and milk.  Like nooks and crannies.  Like George and Weezy.  They go together.

Good info- it’s clear.  Concise.  Crisp.  Just the facts.  Don’t bury it in long paragraphs.  Don’t hype it up.

Recognize that a lot of your customers are just looking for information.  Here are some good ways you can let them do just that on your website-

•    Use Active Space (the blank areas between the text).  Passive space rests in the margins, allowing readers to focus on the page.  But active space is found inside the main content area.  Your active space helps readers group and separate information.

•    Less Is More Better.  Be able to separate content that’s important to you from the content readers can use.  Before you write, go back to the reasons your customers come to your site, and ask:  Is this informative?  Will this help them perform a task?

•    Cut.  Cut Again.  Then Cut Some More.  Most web users don’t want to read- they just want information.  Focus on the facts, and cut the fat.

•    Make Your Point At The Beginning.  Traditional writing makes its point at the conclusion.  On the web, most readers won’t get to the end.  Put your conclusion first.

•    Use Bullets.  They’re nice.  They’re easy to read.  People like them.  Bullet it up.

So, can you censor yourself?  It’s the hardest thing about writing.  But I think your customers will thank you.