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Archive for the ‘Content Creation’ Category

Writing For Your Life

Wednesday, August 11th, 2010
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“To succeed in marketing, you have to have a story.” -Me, just now (paraphrasing about a million others since time immortal).

It comes down to this: are you going to tell a story, or are you going to post a sale?

That’s it. That’s the only question that anyone who’s involved in content marketing right now has to answer. Black or white, yes or no.

Want to push products? Fine. I don’t care about you. Want to wow me with your discount? There’s a better one a few clicks away. Your sale is the least unique thing about you.

Go ahead, though. I’m not going to stop you; I’m not even going to try. You’ll find plenty of company. The autotweeters. The push posters. None of you care about me, your customer. You only care about a number. Hits. Jeez. Good luck with that.

But…

If you have a good story, that’s something I can get with. Do you have a million ways to tell it? Is it interesting? Does it involve me?

Sounds like a good start.

Does it look good? Have you planned out the ways you’ll tell it? Is there a way for me to participate? Will I want to?

Beyond that, is it relevant to me? If not, why are you telling me?

Is it written in my voice? Yours? Anyone’s?

Does your story have a hook? What, exactly, is it about what you’re saying that makes you different? What makes you you? (hint: it almost certainly isn’t your prices.)

I know you believe you’re better than your competition, but what are you saying to make me believe that? Because I can do business with anyone I want.

So why should it be you?

Answer these questions, and you’re on your way.

Because those answers are what your story needs to be about. You better write it like your life depends on it.

Instructions For The Triggerpuller

Thursday, July 29th, 2010
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There’s a lot to be said for collaboration.  It’s helpful to have another set of eyes and a different perspective.

But only one person can pull the trigger.

Go ahead and decide who that’s going to be before you start.  You’ll save everyone on your project time and headache, which saves the business money (which is why we do this).

There’s a lot more to a marketing strategy now that in the past.  The parts and pieces make it possible for there to be a lot of different places and ways to launch.  Better be able to trust the person responsible for it.

Establish tone.  Create style.  Be consistent.  You need to instill confidence in your co-workers just as much as you do in your clients.  There’s no way to do that through constant consensus.

If you can do that with the people that you’re working with/for, your work is going to be better.  No question.  You’ll have eliminated micromanagement from your workflow, because you’ve trained yourself (and your team, and your customers) that your decisions are good ones.

Here’s a path to making that happen…

1.  Workflow.  Make sure everyone involved in the project understands that you’ll be the one hitting “publish”.  Whatever path you need to take to get there, try to make it as straight as possible.  Too many cooks spoil the copy.

2.  Fight flexibly.  Content marketing is a process, not an event.  If consensus does move away from your direction, consider the reasons for that.  There’s a lot of room as triggerpuller to include other people’s ideas while still maintaining the integrity of the piece.  That’s one of the reasons the triggerpuller job is so great: you’re the ultimate ally.  But be ready to fight for something you need.

3.  Take responsibility.  You make decisions based on how you see the marketing landscape, and guess what?  You’re going to make a mistake.  You’ll read something wrong, upset the wrong person, publish typos.  Worse, you’ll do it on behalf of someone else.  Oosh.  When it happens, be ready.  Own up to your mistake.  Then get ready to pull the trigger again.

What do you think?  Small biz trigger pullers out there, what’s your take?

Do You Believe In Your Content?

Tuesday, July 27th, 2010
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It’s easy to say so.  Not so easy to actually do.

It’s all about trust.  If you trust your customers to get it, you can do amazing things with content.  You get to make it personal.  You can use a shared language all your own.  You can be brave.  You can even fail, and try again, and fail, and try again.  Content like that commands belief.

No trust, though, and there’s no way to create belief.  You have to cover all the bases.  You have to hedge.  You have to play the devil’s advocate.  You have to appeal to all sides.  You have to dumb down and market to the largest common denominator.  You have to tell only part of the story (the shiny part).

Can you really believe in something like that?


Developing A Content Calendar 101

Monday, July 12th, 2010
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Quit stalling.

Your digital marketing needs some new content.  But instead of writing something interesting, something that only appeals to your fans, something not everyone will like but is true to your personality, you write what you wrote last year.  You’re having a sale.  There’s a special.  You’re so much better than the competition.Calendars- handy!

Ugh.

Part of the reason you went that route is because it was easy.  Rewriting your old stuff is the path of least marketing resistance.  No one will call you out, no one will make fun of you.  No one will really notice.  But you can check “done”.

A much, much better way to go is to create a content calendar.  Planning out your content inspires creativity and gives perspective.  If you’re putting time and money into digital marketing, you want to make a content calendar.  Here’s how:

Make Some Strategy Decisions: You need to think about platforms, distribution, and consistency.  Also tone, style, and substance.  All the content in the world isn’t going to make a difference without the planning to make it worthwhile.  Who are you writing for?  How often?  What does your reader need?  Who will do the writing?  Who owns it after it’s done?  What are the outcomes you want at the end?

Define Your Subjects: One cool thing among the many offered in a typical blog platform is the ability to categorize your work according to subject.  I’ve had a lot of success starting here in a whiteboard session.  If I want to plan out blog posts for a year, it’s going to be a lot more cohesive if I can define several subjects that my posts will cover.  It’s a great method for staying on the path you set out with your strategy.

Calendars Aren’t Always Temporal: Another thing I’ve learned is that a content calendar doesn’t always have to follow a time schedule.  For instance, if you group your topics according to 6 subjects, you might want to fill each subject with 8 topics, for a goal of 2 posts a week for a year.  Then you can pick and choose which topics to write about according to what you’re learning as you write (metrics, man… metrics).

Timely Posts Are Smart: Having said the above, it can also help to plan your topics out according to day.  IF there’s a big conference in your vertical, it’s probably good to have a plan to how you’re going to talk about that.  Planning your calendar according to day can also help motivate writers; deadlines have amazing power when wielded by the right editors.  If, in your case, that’s the same person, all the better to keep you on track.

So, here’s one process for doing all that:

-Sit all the principles down in front of a big whiteboard.

-Discuss the strategy points listed above.  Depending on the scope of your project, this phase alone can take hours or weeks.  Plan accordingly.  Also, be ready to change strategy as the process unfolds.

-Write out your subjects.  Make sure they fit in with the strategy points you’ve decided on.

-Fill those subjects with topics.

-Arrange as necessary.  Go with a calendar.  Assign topics.  Whatever structure works best for your project, you’ll need to build it before you start writing.

-Follow through by updating, revising, editing, and monitoring your work.  It’s not dead once you hit the publish button (the map is not the terrain, after all).

What do you think?  Ever built a content calendar before?  What do you do that’s not included here?

Share, people.  Share.

I Plagiarized This

Monday, May 31st, 2010
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Not this post.  This one.

It wasn’t intentional; I’ve given the author of these ideas, Kristina Halvorson, president of Brain Trafficcredit on this blog before.  I wrote a review of her book, Content Strategy for the Web, on amazon.  I’ve tweeted about it, commented on her blog, and even got to ask her a question at her SXSW session.

That doesn’t matter.

I remember seeing a tweet from @halvorson one time a while back that read something like (I’m paraphrasing): It’d be nice if I got credit for my ideas from the person who put them in their slide deck.  Of course, she’s right.  Take out “slide deck” and insert “Ben Curnett’s blog”.

Since her book came out, I’ve been initiating more and more ideas about content strategy into our proposals and work.  A lot of those ideas have come directly from its pages.  It’s been an incredibly helpful resource, and I’d recommend it to anyone that’s making the transition from mild mannered web writer to content strategist.

The nature of my particular bit of plagiarism shows that I have a lot to learn in that arena.  I had convinced myself that the progression that I outlined in my post was the outline for content strategy.  It’s not.  It’s Kristina’s.  She developed it through hard work and experience.

There are other formulas for content strategy. Kristina’s has worked best for our clients.  If I write about what I’m doing with content strategy, she deserves the credit for it.

It’s not an easy thing for me to own up to; plagiarism’s just not me.  I’m a person who never once cheated on a test, and was actually falsely accused of plagiarizing in 10th grade (yeah, I haven’t forgotten that, Ms. Thompson).  But I made a mistake, and I need to be honest about it with anyone who reads what I write.  My apologies to Kristina, the content strategy community, and our readers.

The Worst Sentence In Blogging (And How To Avoid Writing It)

Friday, May 21st, 2010
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There’s one surefire way to turn off your readers and keep what’s on your blog from being spread around and taken seriously: don’t post regularly.

Posting “every once in a while” is the wrong thing to do on a whole bunch of different levels.  Even if you have the best intentions in the world, an inconsistent blog is a sign (a billboard, actually) reading “I don’t care”.  And if you don’t care, why should your readers?

The Worst Sentence

I’m going to tell you exactly what the worst sentence you can write in your blog is.  It’s seven words long.  You’ve read it a hundred times.

First, a word on timing.  Timing doesn’t come naturally to most people, and others will never get it.  It’s like the old Steve Martin joke:  ”If there’s one thing that’s important in comedy, it’s… …. …. …. …. …. …. …. …. …timing.”

Some people have a natural gift for timing; those are the ones with the super-organized closet, socks arranged according to moon phase.  They have their timing down to a science.

Most people aren’t like that, myself included.  I need practice, and the only way to practice is to have a plan. Because timing isn’t natural (anymore; it’s why we need alarm clocks), it has to be developed.  And the positively proven way to do that is to get a system and stick to it.

Oh, and the worst sentence in blogging is this:

“Sorry I haven’t posted in a while.”

Blog, Meet Calendar

An editorial calendar is a tool that’s been used since periodical tablets were sold on Babylonian street corners in 4 column 9 pt cuniform.  In other words, way before the internet.  The calendar is simple way to plan out out posts, so you’ll never miss one, and your content will always be fresh.  It’s an alarm clock for your blog.

Here’s how to do it:

  1. Have a whiteboard session.
  2. A legal pad will work, too.  Make 12 labels, one for each month.

  3. Plan out subjects for each month.
  4. Seeing your posts laid out on a calendar will allow you to plan for temporal topics, which can help with your SEO, as well as just being interesting to people at the time they happen to be interested.

  5. Enter the subjects into an ecalendar.
  6. Every electronic calendar available will allow you to set warnings via email for the due dates of each one. Do that.

  7. Huge Step:
  8. With each subject, write a title to go along with it.  This is a deeply creative process, and there’s an art to it.  It’ll take some time, but it’s going to be incredibly worth it to have your title done ahead of time.

A couple tips to go along with creating your editorial calendar:

  • Be flexible
  • Don’t get stuck with something you ultimately can’t write about.  If something comes up on the calendar that you can’t create, keep going.  The important part is to replace it with something else.  No dead spots.

  • Don’t get bogged down.
  • You don’t have to have all of your subjects tied to a specific date or event (July 4th, say).  It works for some subjects, but not for every single one. What I mean is, if you do tie all of your posts to a date, you end up with something that’s more like a newsletter than a blog.

  • Leave space.
  • One thing a blog has to be above everything else (except for being current) is to be interesting.  So make sure that you have space in your calendar for things that come up.

  • Commit.
  • Once the calendar is in place, make a commitment to stick to it.  At least, stick to most of it.  If you don’t that’s a lot of hard work going down the drain.

An editorial calendar is not a cure all for everything.  But it’s a good way to start planning ahead and being consistent.

And it’s a good way to never have to write the worst sentence in blogging.

5 Reasons You Need A Map

Friday, May 7th, 2010
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Not NAP! I said MAP, with an “m”.

Travel and tourism folks, be advised: everyone wants a map of your area. Everyone. And there’s little debate as to whether you should use digital or dead trees.

Use both.

Provide digital maps for their ease of use. Provide paper maps for their familiarity. Just as long as you are the navigator, the one that shows up with map-in-hand.

But since we’re primarily digital guys, we want to focus on those. I personally think everyone can use them. And below are 5 reasons why:

Layers
One great benefit of having maps online is being able to layer activities and destinations. Almost all the maps that you find online will have some layers that you can add and subtract, giving users the ability to refine their browsing as they search. Also, it’s a way for readers to aggregate information the way they want to. Here’s a good example (with cool auto zoom!) from the Butler County, Ohio CVB.

Personality
Maps don’t have to be just the same old boring, “here’s how to get from A to B”. Modern marketing is all about drilling down and communicating with your audience, right? Well, use your map to help do that. Check out this map from the Kansas Sampler Foundation. Chicken Fried steak map? You bet.

Membership
Maps are great ways to give members of your organization more exposure than just their write up on your page. For businesses, a map can help increase visibility for service partnerships. For DMOs, it’s a great way to showcase your area and at the same time provide more value to businesses you work with. Here’s a map of state parks in the region that we did last year for the Southern West Virginia CVB. On this site, we went with a separate map for every member category.

Tons Of Info
Another reason you need maps: They can share an amazing amount of info over a wide variety of categories, with locations thrown in gratis. Ever try to do that with text? I can tell you, it sucks. And I’m a writer. Give me a map any day. Don’t believe it? Check out this map of the northern U.S. and Canadian Rockies, and imagine trying to display all that information with just words.

Off The Beaten Path
Maps are being introduced with more and more functionality, including online maps that go way beyond driving directions. Many DMO’s have good reason to create all kinds of maps that get to the road (or path) less traveled, and now it’s easy. Or easier. These excellent examples of hiking maps from Backpacker Magazine are interesting, informative, and provide exactly the kind of content their readers expect. Tourism operators can be thinking of ways they can do the same thing.

Three big key points to keep in mind for tourism maps:

  • Google is king for functionality.
  • Non-tech folks can make simple maps for themselves and embed them easily, and more functionality can be added by pros.

  • Drill down as much as possible when you create your layers.
  • Go for specifics; it will appeal to a smaller audience, but it’ll include more people who are really interested (as with most new media).

  • Geotag everything.
  • The more information you have associated with a piece of content, the easier it will be for people to find you, and find what they’re looking for. Here’s the wiki on geotagging.

So, those are some of the ways people are thinking about maps. How about you? Feel free to share some examples.
Big thanks to #tourismchat and Anne Hornyak for the inspiration for this post, and for all the participants for providing links. #tourism chat is on Twitter every other Thursday at 3pm EST.

4 Ways Web Writing Is Like Dog Training

Thursday, April 15th, 2010
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I know the internet is run by cats and all, but I’m a dog lover.

I’m just naturally that way.  Maybe it’s from when my brother’s cat did a 90 MPH run over the couch on my face.  Or when my wife’s cat pooped in my Christmas present.

I can’t make something like that up.

And I’m a big enough person to admit that it’s me, not you, cats.  As a species, you can’t be be trained, mostly, and you’re just too demanding of me, wanting me to hold my legs still so you can rub against them.  What’s up with that?

Maybe that’s why I’m a web writer (stay with me).  Writing for the web is a lot like training a dog.

Here’s what I mean…

-It’s Going To Be Messy At First Take a look back at my earliest posts.  I’ve always been a writer, but I most definitely have not always been a web writer.   “Text is messy as hell,” says content strategist Christina Halvorson.  Maybe she was talking about new web writers.  You never know.

-For Best Results, Use Comfortable Surroundings I can’t say that I started off liking my text editor, or even wordpress.  I’m a Pages guy (insert Mac fanboy crack here).  It took a while for me to get used to working, not just writing, in different formats.  But now that I have, I can stare at a black page in pretty much any format and chew it up (get it?  With the whole metaphor and everything?)

-Repetition, Repetition, and Something Else To be a writer, you’ve got to write.  Don’t ever create a blog post that says, “Sorry for not posting in so long.”  If you do, then the terrorists win.  And in this case, when I say terrorists, I mean cats.

-Lots Of Treats, All The Time Writers need praise way more than they need criticism.  And that’s going to come from yourself, not the masses. Sorry to break it to you that way. Don’t beat yourself up as a web writer.  It’s just not worth it.  Know how many blogs there are?  14 million or so.  If your voice is important at all, it needs to be important to you.  So don’t go hitting yourself on the nose with a rolled up newspaper (remember those?).  You’d look dumb.

I’m brilliant for even coming up with this metaphor.  My dog is 14, and isn’t trained at all.  But he does everything I ask him to.  I guess he’s pretty much trained himself.

Like most web writers.

It’s Basic Diction, Y’all

Tuesday, April 6th, 2010
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That’s right.  I used “y’all”.  And I’m not stupid for doing it.

English doesn’t have a good non-gender specific objective plural pronoun.  Really.  Seems like that’s something we wouldn’t have forgotten to include over the years.  But there it is.

Plus, I’m from the south, so I get to pick and choose at will when I can use the word.  It’s a thing we have- ask around.

A lot of people might write me off as soon as they see the word “y’all”.  There are attitudes and stigmas and predispositions associated with it that no amount of persuasion can help.

But I use it anyway.  Sometimes.  If the situation is right.  Call it artistic license.  (And the same thing goes for grammar.  Double.)

Correct word choice depends on more factors than calculus.  Audience.  Style.  Tone.  Structure.  They all play a part in what words you use, and also whether you decide to go out there and dangle your participle for the whole world to see.  Embrace it.

Because word police are cold, sad people whose mamas didn’t love them.

But they’re not entirely wrong.  There’s a difference between the diction mistakes a writer makes intentionally and, well, all the other mistakes a writer makes.

So, like I said, I’m not stupid for using “y’all”.  But I would be if I didn’t realize what goes into choosing the word.  If I wrote an article for the WSJ that used “Y’all” without the quotation marks, the editor’s head would explode, Scanners-style.  But if I included it in a column in the AJC, the Atlanta paper, I’m one of the family.

Same thing goes with your blog.  Your word choice calls to the audience you’re looking for.  Blogs are informal by nature.  Put your sales writing in one at your own peril.  Choose your words.

But choose them carefully.  If your diction is screwed, so are you.  Don’t say “It is readily apparent” when you should use “See?”

(Same goes with grammar, BTW.)

You can have the best design in the world, but if your words are all wrong, your site will suck.

Correction:  Y’all’s site will suck.

Blog Your Way to a Dream Job

Sunday, March 14th, 2010
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The importance of blogs and blogging has been discussed quite often. You can build an online presence, create a steady stream of content, increase findability… blah, blah, blah right?

Blogging can also lead you to your dream job. Don’t believe me? Then take it from someone who is living it.

Before jumping in to the series of questions below, allow me to introduce you to Crag Calcaterra. Craig writes the blog HardballTalk at NBC Sports.com, he blogs about baseball…for a living.

Craig, is also an old friend. For a period of time growing up, we were classmates, played Little League together and traded baseball cards from time to time. (Craig, you never responded to my Moose Haas for Rickey Henderson rookie request!).

While our life-paths took different directions, we were reconnected as adults through social media. It has been great getting back in touch, and well, his story is compelling, valuable and worth sharing.

For those of you that have read “Crush It”, I would like to introduce you to someone that is literally “Crushing It”. Enjoy.

Pat: Can you tell us a little bit about your background, and then tell us what you are now doing?

Craig: I graduated from Woodrow Wilson High School in Beckley in 1991. I went to college at Ohio State where I majored in political science, graduating in 1995. From there I went on to the George Washington University Law School, where I received my J.D. in 1998.

For 10 years I was a civil litigator at various law firms in Columbus, Ohio, and for one year I was an Assistant Attorney General for the Ohio Attorney General’s office.

I began a baseball blog — ShysterBall — in 2007, which began as a part time thing. I grew more serious about it over time and at the end of 2009 I was offered a full time with NBC Sports.com, where I maintain the HardballTalk blog.

Pat: How did you begin blogging? What challenges did you face in getting started?

Craig: It was an impulsive thing, really.

One Sunday afternoon I just happened to be reading a newspaper’s website when I came across a baseball column I disagreed with. I wanted to complain to someone about it but there was no one in the house who particularly cared about baseball besides me, so I just set up a Blogspot account and pounded out a couple of paragraphs.

I’ve been complaining like that — more or less — for about three years now.

The biggest challenge at first was simply finding time to write. Between my legal practice and two children under the age of four there wasn’t a lot of free time. It was around then that I transformed from a night person to a morning person and began forcing myself to wake up at around 5:30 AM each day to write. I still do that even though I probably don’t really need to.

Pat: Do you have a specific strategy? Do you have a specific schedule that you stick to? Do you worry about SEO (search engine optimization) or analytics?

Craig: During the baseball season I start each day with a recap of the previous night’s games, but beyond that I sort of let the news take me wherever it wants to go.

To the extent I have a strategy it’s less content-based than scheduled-based. I try to get new posts up every half hour or so from around 8AM until 5PM or so, Monday through Friday. I probably don’t need to post as often as I do these days, but when I first got started, a high posting frequency was a way to separate myself from better-known writers.

Just like waking up early, posting frequently just became a habit and now I get the shakes if I don’t have new content up on a regular basis.

I never paid that much attention to SEO when it was just my own site. Now that I’m with NBC page views are obviously more important, but I still really don’t think too hard about that stuff. My headline writing has changed slightly. I think a little bit more about enticing people with the headlines now, whereas before I’d use little puns or in-jokes that amused me. Beyond that the NBC people make a point to place links to my posts on the NBC Sports front page and, occasionally, at sister-site MSNBC.com, but my mandate is to essentially write interesting things and let others worry about wrangling the traffic.

Pat: What is your process for constructing a post?

Craig: The vast majority of what I write is reacting to things in the news or things that occur during baseball games, and for that stuff I simply begin writing. Longer posts or posts dealing with more serious issues — my writing about performing enhancing drugs, things about race and deeper historical posts come to mind — generally start out with an informal outline.

Oftentimes, however, I end up chucking the outline anyway and going off in unforeseen directions. Which is fine, because ultimately the appeal of a blog post is its immediacy and the sharpness of the opinion that animates it. I try to keep it coherent of course, but at the end of the day I want my writing to sound more like the beginning of a conversation or, sometimes, an argument, not an essay.


Pat: What have been the benefits of blogging? Would you call this your dream job?

Craig: I’ve wanted to be a writer since I was a boy, and there are still mornings I wake up and panic for a moment, worrying that I’ve just been dreaming all of this.

So yes, this is absolutely my dream job.

As for benefits, I’m typing these answers from a hotel room in Florida where I’ve been sent to cover spring training, so that’s nice. The biggest benefit, however, is that for the 51 weeks a year I’m not covering spring training I work from home. I feed my kids breakfast every morning, make their lunches, put them on the school bus and I’m there when they get home. I took a fairly major pay cut to leave the law and become a blogger, but my life is much, much richer now than it used to be.

Pat: What tips or advice would you give to those starting a blog?

Craig: Only blog about something for which you truly have a passion.

Building a successful blog requires regular posting at regular intervals, essentially forever. If you lose interest in your topic you won’t post, and if you don’t post your blog will die because readers have an almost infinite number of alternatives and won’t waste their time coming back every day to check and see if you’ve decided to post something that day.

I think the best test for whether or not you’ve picked a topic you’ll stick with is whether you’d still care and still write about the topic if no one but you ever read it.

Pat: What are some pitfalls for bloggers to avoid?

Craig: The biggest is simply choosing the wrong topic as discussed above. Other mistakes include pulling stunts to attract traffic such as trying to pick a fight with a more trafficked blog in order to get attention, spamming other blogs or message boards with links back to their own blog and other things of that nature, which ultimately alienates readers (and other bloggers who may have otherwise linked to you on their own). Attracting traffic takes time, and a blogger needs to be patient and persistent if they want to build a truly reliable community of readers.

Ultimately, if you care about your topic, write often, and deliver sharp, informed opinions, the readers will find you.