A Blog About Digital Marketing…

We write about what we do. Digital marketing ideas that are approachable, through the lens of our work; that’s what you’ll find in our posts.

Archive for February, 2010

What You Can Learn From Jerry Garcia

Wednesday, February 24th, 2010
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Around here we listen to and enjoy all types of music, you are as likely to hear AC/DC as you are Miles Davis, and everything in between. Bluegrass, rock, funk, jazz (my personal favorite) and jam bands all stream from Pandora and iPod alike. While musicians inspire and stir our emotions with their creations, everything from sports teams to weddings, indulge me for a moment as I explain how I think musicians can also inspire your marketing.

Live music is something that many people enjoy, from large stadiums packed with superstar performers to classical concerts in small theatres. For many, experiencing music live takes it to a new level. Jam bands, those that seem to have the ability to recreate a song every time they play it, set the bar, when it comes to live performances.

The Grateful Dead, Widespread Panic, Leftover Salmon, Yonder Mountain String Band, Phish and Govt Mule are just some of the jam bands that have created strong brands by leveraging their content and their communities. Jerry Garcia was an incredible guitarist; Is it possible that he and the Grateful Dead were pioneers of content and viral marketing? You decide.

Why are jam bands so successful at content marketing?

  • Jam bands take a story and present it in a unique and captivating way.
  • Of all the jam bands I have had the opportunity to see live, I never once walked away from a show thinking it seemed contrived. Can you say the same thing about your content? Tell your story in a personable way. Corporate speak sucks, ditch it and roll with the story the way you would speak it, not how you think your 8th grade English teacher would want it.

  • Jam bands keep things interesting.
  • They accomplish this by always changing play sets, arrangements and sometimes they will really surprise you with a guest appearance. How can you mix your content to produce something new? Know someone you can reach out to for a guest blog post? Never hurts to ask, and you give your audience something new, something fresh…they will thank you.

  • Jam bands spread their music virally
  • Most jam bands allow, and even encourage, the recording and trading of their live music. Some will even allow “tapers” to plug into their sound boards for maximum quality. The “taper” community then trades and shares the recorded concerts, which allow the band’s music to spread virally. The bands allow this trading of their music to take place free of charge. You are creating content and sharing it with your audience, but are you giving them the access, the permission and the tools to share it? Sharing of content and music helps spread your content and helps build a stronger community.

  • People enjoy “discovering” new bands.
  • Many years ago I had the opportunity to see The (then unknown) Dave Mathews Band play at a fraternity party. They were damn good, but hadn’t hit the big time yet. Think we all didn’t tell our friends about this new band we saw? Of course we did, we all wanted to feel like we had “discovered” something great. Things are no different online. A great video, a really good blog post all are things that people love to discover and share. Create things that people will want to tell their friends about, don’t just create to complete a milestone.

  • Jam bands create community.
  • These communities are tight-knit, many having their own norms, nomenclature, and even nicknames – the “Dead Heads”, “Spread Heads” and other countless communities are fiercely loyal. Each member of the community consumes the content in their own way, and react to it differently. Some spin, some sway and some simply shake it. Your audience is no different. They consumer your content in different ways and react differently – some share a blog post through their RSS reader, some post a video to their Facebook page. Do you know your audience and their nuances?

So crank up some music, play a little hacky-sack, start thinking like a jam band and you will see improvements in your content, your engagement and your rankings.

Taking Your Small Business Beyond Stats

Sunday, February 21st, 2010
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Marketing and measurement.

Logically speaking, the two are joined at the hip. Realistically speaking, the two are (more often than they should be) as disjointed as a divorced couple in a custody battle. I am always a bit surprised by the companies that have nary a clue how their digital marketing is doing.

No analytics in place, no tracking mechanisms, no idea. Going even a bit further, there is a big difference between analytics and the age-old “stats” package. If you are still looking for data on “hits”, then do a little bit of homework to learn more about the metrics, which metrics are important to you, and what they mean.

No matter if you are building out a new website or wanting to learn more about an existing one, insist it include an analytics package. With Google Analytics being a free, and very useful, tool, there is really no excuse. Simply create an account, place a snippet of code, and you have data. With some understanding of that data you will be able to make more informed decisions and gain a better understanding of what parts of your marketing are working and more importantly, which ones are not.

Some Web Analytics Packages and Tools
Two analytics tools you can put in play quickly and easily to replace your old “stats” program.

Google Analytics – It is free, provides loads and loads of data and hacks and has become ubiquitous for SMB’s and measurement.

Woopra – If you love graphs, real-time data and dashboards, look no further. Recently out of Beta and available to everyone, Woopra provides a dashboard that will make you feel like you are launching the space shuttle. Loads of information, real-time and even live chat feature. This is a paid, but very reasonably priced service worth checking out.

Heat Maps
Heat maps help visualize the items on a page that are drawing attention from your visitors. Identify misplaced calls to action and much more, along with standard analytics data.

Crazy Egg – Data and heatmaps at a reasonable price. We have used this service to help with Landing Page optimization, ecommerce optimization and web form optimization. Heatmaps can offer some incredibly useful data that is outside the traditional “numbers” mindset.

Click Density – Anther tool utilizing heatmaps, worth taking a look at.

Getting Started With Keyword Research

Friday, February 12th, 2010
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One of the most intimidating aspects of SEO for small business owners, is doing keyword research. Where to begin, what tools to use, what does all the data mean? It creates confusion, inaction and quite often falls back to reliance on hunches as to what people might be searching to find you.

Keyword research is a critical component of any search marketing campaign, and when done correctly can provide astounding results. I’d like to take a look at a few ways to get started with your own keyword research.

Let me begin by saying that you most likely have no idea what people search for to find you, and more often than not the supposed “money” keywords you are monitoring, are not the ones you should be concerned about. Keyword research can reveal the terms which will provide the highest quality traffic, identify areas of low competition in which you can capitalize and help refine your search marketing strategy.

This quote from Lisa Barone’s 2007 article on Search Engine Guide, sums it up:
One of the most common misconceptions about conducting keyword research for a search engine optimization campaign is the belief that you already know which terms a customer would use to find your site. You don’t. Not without first doing some research anyway. You may know what your site is about and how you, the site owner, would find it, but it’s difficult to predict how a paying customer would go about looking for it.

Getting Started
Brainstorming all the possible terms and phrases that could be used to describe your products and services is a great way to get started. Going analog with plain old pen and paper is a great way, or consider using one of the many mind mapping tools (we recommend Mind Jet, or Mindmeister) available to help keep things moving along. At this stage, don’t get bogged down by analysis, that will come later in the process. Here, we are simply trying to get topically relevant ideas on paper…er in a map.

Keep it Rolling
Once you have brainstormed your seed list, let’s find some additional items to add to it before we begin really drilling down.

Search Suggest
Ever notice when you search Google, Bing or Yahoo! how they try to “guess” what you may be looking for? They aren’t just using their Little Orphan Annie randomizer…those suggestions are coming from query data. Tap into it for additional ideas. (click the images below for a larger version).

Related Searches
Additionally, the engines are now trying to help refine your search by showing “related searches”. Theoretically, searches that appear in their query database that are used as subsequent or precursor searches to the query in which you used.

Google Wonder Wheel
A really useful tool for coming up with additional keyword and content ideas is Google Wonder Wheel. A simple search option in Google, you can search for a phrase and it will return a set of related phrases which will allow you to continue to drill down to more specific sets of keywords.

Now What?
Once you have a long seed-list of keywords, start to organize them by topic/theme and prepare to refine your list. In the next post we will look at refining your list, and putting some of the various keyword tools to work for you.

Best Ideas Of The Week 2/8 – 2/12

Friday, February 12th, 2010
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Hi again.  Here we are on another Friday.  We’ve started to call it “Beer Friday” around here; our new office is right above the new Studio B Gallery, which just happens to sell some of the world’s best craft beer.  Lucky us.

Looking for a great idea?  Look no further…

-It’s no secret that we’re big fans of Seth Godin.  Is he the most quotable guy of the 2000s?  Maybe.  He’s definitely been a big inspiration for us to think about the same old things in completely new ways.  Here’s a post he wrote this week called “Frightened, Clueless or Uninformed” that I liked a lot and wanted to pass on to you.

Take a read and think about whether or not you fit any of those categories.  At one time or another, I’ve been each one.  The difference is that, now, I’m not afraid to admit it.

(BTW, the only thing I don’t like about the post is that Seth doesn’t use a second comma in the title.  It’s called a serial comma, and as a certified grammar dork I’m totally questioning why it was left out.  All great thinkers use serial commas.  What gives?)

I’ll also pass along this great idea from Seth, probably the most succinct piece of advice in the history of business:

Make big promises.  Overdeliver.

That’s worth putting on your wall.

-I wrote a post a while back about going fractal with your marketing.  The whole idea of fractals is a fascinating one, best explored for laymen (that’s me) in this documentary.  If you’ve got 20 minutes or so, it’s definitely worth watching.

This week, a very patient math geek posted a video of a fractal in the Mandlebrot Set (the basis for extending fractals to infinity) that zooms in so far that the entire image, at that magnification, would be bigger than the universe.

Chew on that for a while.

The video is a little hard to watch because the colors are so loud.  But what’s interesting is the information on the magnification.  I can’t begin to understand an image that’s bigger than the universe.  But there it is.

-Another great idea from Google comes in the form of the Street View Snowmobile.  This is a real thing that’s a happening in anticipation of the Winter Olympics in Whistler, B.C.

It’s a great thing to take people up on one of the world’s best ski mountains via their computers.  The only better way to do it would be to explore it on skis.  I’m the kind of person that gets excited just looking at trail maps; I can’t even imagine how cool it’s going to be to take some time to “ride” around Whistler.  Good thinking, Google.

Snowday!

Thursday, February 11th, 2010
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We’re going out to play!

(You should take one, too.) Snowday by Table4Five

How To Treat Your Fans

Wednesday, February 10th, 2010
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I’m not a huge sports guy.

I like to catch games every once in a while.  I know enough trivia to hold my own.  But I don’t follow things day to day.New Orleans, LA by kla4067

It was easier to be a fan in the 60′s.  If I had been alive then, I’m pretty sure I’d have a team that I’d follow, and be one of those guys: “Well, our right tackle is out with a hangnail that’s hung around since last season, but I think he’ll end up playing through it in the post-season.”

Now the players move around, the money’s big, and it’s hard to look away from the business side of things.  I’m not turning this into a post about free agency or anything else.  I’m just saying that’s the landscape.

Still, there are fans.  Huge fans.  To me, it seems they get neglected in bad ways and in a lot of places.

So when you see something like Lombardi-gras, it really changes the focus.  Yes, New Orleans deserved to have a big win.  A big something for the city that needed it.

But if you know the story, you know that this had built up long before the playoffs got started.  There was an investment by the team to reconnect with the fans, to make this about more than a trophy.   This championship was about the fans, start to finish.

If you watch that video in the link above, you can see how excited the players are to be there.  They’re sharing their moment.  It was all about this time, from the start of the season.  The team was the engine, but the fans were the spark.

What about your fans?  When you do great work, is about the work, or is it about the people who set you up to do it?

Your co-workers.  Your clients.  Your social network.  Your local businesses.  Your sources of inspiration.  Those are the people that deserve to get your light shined on them.  They’re your fans.

What are you doing for them?

Does What You Do Matter?

Tuesday, February 9th, 2010
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Not the kind you talk about in physics.

I’m using the verb: to matter.  It doesn’t make a difference if you don’t make a difference.  Whatever work you’re doing, it had better matter to you.Not Better, Just Different Week 8 by doug88888

People can tell if it doesn’t.  Quickly.

And first, you have to care about what you do.  No way around it.  If you do, you can make what matters important in a whole slew of ways.

Here are a few that come to mind:

-Blog with personality.

-Post good things about other people.

-Have a creative outlet, and don’t ignore it.

-Let the critics criticize.

-Take an idea to fruition.

-Praise good work, no matter what the source.

-Teach.

-Learn something new and share it.

It’s bigger than marketing.  Definitely.

Super-Simple Photo Editing You Can Do This Second

Monday, February 8th, 2010
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You need to be able to edit photos.

More and more folks are becoming comfortable using Content Management Systems and blogging platforms every day.   But to gain control of content, there’s definitely an increased need for a simple photo editing tool.nostalgia by Jim Sneddon

Today, even low-end digital cameras are capable of producing higher MegaPixel images than are really necessary for general web use. Even a 3 MegaPixel photo is 2048 x 1536 pixels (that’s a lot). While more than 70% are now viewing websites with browsers of greater resolution than 1024px, 2048px is still far too big for general on-page or in-post use.

So what to do with that way-too-big photo you have on your digital camera?  There are a number of ways to scale it down.  Here are the two easiest…

1) Your designer can use CSS (Cascading Style Sheets) to limit the display size of the image, even though it is still downloading the full-sized image.

2) You can quickly scale or crop the photo using a photo editing tool.

Considering that Google is now incorporating page load-time into their algorithm, it makes the decision even more of a no-brainer than it was before.  Edit your photo.  No question.

There are a wide variety of high-end photo editing tools like Adobe Photoshop, Adobe Fireworks and Gimp. However, the complexity of these tools is generally overkill for small business owners or marketers that are simply working toward updating website content and blog posts.

One of my favorite simple tools for photo editing is Picnick.  It’s simple, effective, easy to use, and inexpensive.  There’s even a very capable free version available.

I made a video on how you can use Picnick to edit, crop, scale and save images using Picnick.  Hope you enjoy…

Best Ideas Of The Week, 2-1 to 2-5

Friday, February 5th, 2010
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Actually, I’ve got to rename this post.

This week, it’s only going to be one idea.  The only thing to show this week is that the future is here.sixthsense14 by LynnBarry

Pranav Mistry is an inventor.  Or an engineer.  Or a User Experience designer.  It’s hard to say:  the bio on his website starts off, “Nothing can be and can not be one and at the same time and I am, I am Pranav Mistry.”

I don’t know what the hell that means.  But I kind of feel that way every time Pranav opens his mouth.  The things he talks about are brilliant in a way I don’t think I’ve ever been exposed to before.  It’s like he just plucks his dreams out of the air, and then builds them for everyone to share.

His latest invention is called SixthSense.  I don’t know if I can describe it any better than this:  Science fiction is now science fact.

What I mean is, now, everything is “interactive”.  If you look at a wall, you can send email from it.  Or leave a message on it, digitally.  Or take a picture of it with your fingers.  Really.  This exists.

It’s a combination of a camera, a projector, and computer operating system that a user wears around their neck.  The camera track hand movements on the interface, which is projected onto, well, anything.  That means that not only can you see your computer screen anywhere, but everything becomes a computer screen.

Think about that for a second.  A piece of paper.  A basketball.  A hairbrush.  Computers.

In a sense they’re just objects, still and yet.  Until you see how a piece of

Why I Hate RFP’s and Why You Should Too

Thursday, February 4th, 2010
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The time-honored ‘Request for Proposal’ (RFP), or as we call here in the shop “The unexpected Word doc from Hell” has once again crossed my desk.  I dislike them greatly.

Check that. I loathe them.Waste Stream Set up 5  by urbanwoodswalker

There are times when an RFP is the best tool for the job.  Like if you’re a government agency and you need to buy 5 hammers, or 4,000 white toilet seats. However, in our world of digital marketing, if you’re sending out an RFP, you are seriously doing yourself a disservice.

Why a disservice? Well, simply put, if you knew so much about digital marketing or web development, why the hell would you send out an RFP in the first place?  Fact is, folks that are involved in the digital space for a living are immersed in it. For quite a few of us, this isn’t our first rodeo, or Google Algorithm update, or new “gotta have it” marketing tool introduction.

The worst RFPs contain things like:

-”We want a website that loads fast, is search engine friendly” -> No kidding? Do you think people purposely build sites that load slow and are NOT search friendly?

-”Must include Social media integration” -> Ahhhh, love that good old social media blanket statement……

-”Search Engine Optimized for these 5 keywords” -> Really? Those keywords just might suck…

We’ve all seen those RFP’s.  Every time one is sent out a kitten dies.  So, please stop.

By sending an RFP for your digital marketing or web development project, you’re seriously limiting your potential for success. Why?  Because without giving your potential providers the opportunity to ask questions, which determine the proposed digital marketing solution, you’re killing the prospect of break-through ideas which are often the result of an outside perspective.

As Roy H. Williams, The Wizard, has told us, it’s difficult to read the label from inside the bottle. Yes, you know your product, yes you (should) know your audience….however, allow your potential service providers to drill-down and help find the best possible solution for your digital marketing problem.