Archive for December, 2009

Are You A Twitter Ninja, A Guru, Or A Jedi?

Thursday, December 31st, 2009

These references are done.  Played out.  Finished.

It’s a new decade, so let’s put them away forever.  Please.lego ninja by jonathanb

If you don’t know what I’m talking about, you probably don’t need to read any further.  But just in case, here’s the deal:  Guru, et. al. were terms used throughout the 00’s to lend a little tech savvy speak to your bio in an informal (zany?) way.  These idioms were little one word cues that branded their designees as in-the-know.  Geek marketer code.

(Guru is a little older. Still, though… ugh.)

Okay, I’m going to give you the fact that I am a self admitted word geek.  I’m hypersensitive to language.  When people start using words that are fashionable, I’m the first to ignore them.  To each their own.

But these words are too egregious to be ignored anymore.  I’m calling for an immediate boycott. This is a cease and disist order from saying anyone is a “blogging ninja”, a “Wordpress jedi” or (gasp) a “social media guru”.

It’s over.

But far be it from me to be a critic without proposing a solution.  For the 10s, here are the words that will be quirky designations for expert:

General, Wrangler, and Matador.

Go ahead.  Try them out.  That guy who gave the keynote on Twitter is a General.  Four Stars.

See?  It works great.

Jill is a total wrangler when it comes to Facebook.

I guess what I’m trying to point out is that, no matter what catchphrase people are using, information and the folks that wield it are either useful or not.  They either help or they don’t.  They either use their powers for good, or… hey, now I’m doing it!

You get the point.  It’s probably best to just let your actions do the talking, rather than calling yourself something or other that, let’s face it, 10 years from now will sound like a catchphrase from a bad sitcom.

But if you’re dead set on trying, I hope you’ll use the ones I put out there.  If you start using them now, your vocabulary will be way ahead of the pack when the rest of the Twitter-verse comes around.

You’ll be a language matador.

Why Digital Marketing Matters

Tuesday, December 29th, 2009

I just got a note from a partner thanking us for introducing him to social media.

How cool is that?rainbow aerial by cessna 206

Actually, I can tell you exactly how cool it is:  Very.  Totally.  Super.  Way.  It’s actually Ice Cold.

Here’s why:  I spend part of my day reading the biggest and best marketing blogs.  These are posts written by brilliant folks who have defined digital marketing in some way.

They are the game changers.  It’s fascinating to have at my fingertips the tools, the tips, and (most importantly) the thinking that goes into what they do.  I constantly try to steal as much as I can from them.

I’m not one of those guys.

At least, not yet.  I’ve got some great ideas about digital marketing, mainly the content side of things.  But it’s going to be a while before the book comes out (titles, anyone?).

One of the advantages, as I see it, to being one of “those guys” is this:  you don’t have to convince anyone to listen to you.  People are either interested, or they’re not.  (Disclaimer:  Those people work their asses off saying things worth listening to.  There’s a difference.)

In other words, game changers aren’t getting the call unless businesses are, in a big way, already on board.  CEOs like the tune, and want the whole album.  Or MP3.  Or insert your own metaphor that doesn’t suck as bad as mine.

Not so with a lot of small businesses.

As marketing changes, small business owners are (correctly) suspicious of the Next Big Thing.  They don’t have teams of marketers doing research for them; they’re running most of the business by themselves, keeping all the plates spinning at once (that metaphor’s a little better).

And people hate change.  That’s a given.  Change in business is an efficiency vs. value equation.  Is it more efficient to stay the course, or is the value of the coming change worth the struggle of getting on board?

I got to ask Chris Brogan a question about this on an online radio show not long ago.  It was something like, “Hey, Chris.  Thanks for taking my question. You’re brilliant. (I didn’t actually put that stuff in, but it was implied.)  What do you do when you work with a company that you have to work to convince about the value of social media?”

Honestly, he was stumped.  He good natured-ly said something like, “That doesn’t really happen.”  And I know what he meant.  But it was a case of same planet, different worlds.

Because that happens all the time.  Just because we work in digital marketing doesn’t mean we don’t have to sell the idea of digital marketing, social media, content strategy, and the rest.  And in order to do that, there’s a lot of education that goes on.  Both ways.

So, when I get a note like I did this morning, it means there’s one more business that’s joining the conversion.  One more business that’s listening to what its customers have to say.

Another business that’s being more than its marketing.

Man, that’s a great feeling.

Have any notes like that one to share?

Spoiler Alert: Social Media Dies In 2010

Monday, December 28th, 2009

Kind of.  It’s a semantics thing.  Talking about “social media” will ID you as an outsider.  More on that in a bit.

I love end-of-year lists as much as I love new year’s predictions.  I think it’s worth a little reflection -hey, we just went around the sun- and history’s a great teacher.  Plus, you can check in on what brilliant people are thinking, which is always a good way to spend time.

Now’s the time to make (spot on) preditctions for the new year…

-”Social Media” will lose it’s distinction.  In 2010, the internet is social media.  The medium thrives, but the name will distinguish active participants from newbies.

-Content Strategy will be a touchstone for good digital marketing.Watch 1 by aka Keith If your content is the substance of who you are online, your strategy determines how it will all walk and talk in any online medium.  Why is this new?  Because before 2010, very few people planned for it.

-Video is going to be more important than it used to be, which is to say, pretty damn important.  Good marketers are going to have interesting video to post, in lots of places.

-Search engine optimization is going to be more varied, more interesting, and more demanding than ever.  With all of the avenues that social search is opening, SEO once again will be the digital discipline that’s needed by everyone, and understood by few.

-Nearly every online business will have some sort of regularly refreshed content.  Either blogs or microblogs will define how well business know their customers.  More determined businesses will create more ways to connect (podcasts, slidesharing, or the aforementioned video).

-The biggest challenge for businesses online will be how they’ll use those tools to distinguish themselves.  The ones that try to please everyone will fail, or at best, not improve.  The ones that create their own voice in a space that’s crowded with voices will reach their goals.

-Whoever gives the most will win.  This has long been the information age; it’s now becoming the free information age.  It’s not a huge stretch from where we’ve been.  Everyone wants to give away good information about what they do.  The success of your information will be determined by how easy it is to get, and how reliable you are when you give it.

Well, that’s what’s on my mind.  What’s on yours?

What Christmas Can Teach You About People

Sunday, December 27th, 2009

Christmas is a big hassle.

People brave crowds, spend to much, do a bunch of last minute shopping, and go at a hectic pace for about a month.  All in hopes of creating one perfect moment with friends or family or both.a present... by kevindooley

It’s worth it.

If the whole holiday is about showing people we care, we can take a lesson from it.  Of course, people are friendlier during Christmas.  We talk to strangers, we let others ahead of us on the highway.  We cook up goodies.

We show others how much we care by giving them our time (it does take time to find the right gift).  The benefits we get back last for a while.  Sometimes until next Christmas, when we do it over again.

If we do that little bit extra to show our loved ones -and strangers- that we care, what about the rest of year?

I’m going to take some of those lessons from this year’s Christmas, and spread them out.  I think I can send a card to a partner that I haven’t been in touch with lately.  I can probably find out what someone wants, content wise, as a little extra something.  Like writing up an email for them.

I can do that.  I’ve been doing it for a month.  Why stop now?

I’ll let you know how it goes.

Motivation Is Simple

Wednesday, December 23rd, 2009

It’s action that’s hard.

People are thinking a lot about motivation right now.  After all, it’s the end of the year.  We’ve got some time off.  It’s time to reflect.Mirror Egg by LollyKnit

When that happens, there are a couple routes you can go. You can list your successes, or log your shortcomings.  Guess which one people are more likely to do?

It’s true.  If you get 10 compliments on a blog post that you wrote, and one nasty comment, you’ll think about the nasty comment all day.  Longer, maybe.

Instead of focusing on what you didn’t do, or what you did wrong, or what you might have done better, do this:  Count up all the successes you’ve had this last year.  Everywhere you’ve came up ahead, met your goals.

The trick is to inventory everything.  For most people, a goal doesn’t count unless it’s a monumental accomplishment, like doubling the value of the company in a year, or losing 100 pounds.  That’s why they fail.

It’s not setting the bar low to take stock of small goals that you’ve met.  It’s the way successful people motivate themselves.  When it comes to digital marketing, that means building habits that let you participate online.

Think about all you’ve done for your business this year.  Next year, there’s going to be a new set of goals, ones that probably include writing, publishing, video and photo editing.  There are going to be big steps to take.

So keep in mind that it will be small tasks that lead to big changes.  Congratulate yourself as you go.  Build your motivation.  It’s going to make the year ahead a whole lot more successful.

Five Steps To Writing What You Know

Monday, December 21st, 2009

“Write what you know” is pretty standard writing advice.

Still, most people have trouble creating any kind of worthwhile content.  That goes double if they know that people are actually going to read it.brain power by Sarah G

The secret to “write what you know” is in the process.  You know what you want to say.  You just have to match how you say it and where you’re putting it.

Here’s my best advice for writing on a subject you know a lot about…

1.  Research.     No, don’t research the subject.  You already know that.  Research the format. If you’re writing a blog post, go to copyblogger or men with pens and check out what they have to say.  Visit alltop and search for something you’re interested in.  Get your google on.  Look at the form, and try to think about how you’ll interpret it for your writing.

2.  Outline.    Your eighth grade English teacher wasn’t wrong about everything.  All an outline is is a little plan.  Don’t worry about the form, if you’re intimidated by it.  You can just write notes, like “This goes first, then I’ll write this…” and on and on.  Just make sure each note is on a different line, to give you an idea of the flow.  An outline is the most important step that people miss out on, except…

3.  Make A Draft.      Here’s what a draft means:  don’t edit.  It’s hard, I know.  If you have to go back and use that delete key, give yourself some boundaries, like only correcting misspelled words.  Let it flow.  The quickest way to get stuck while writing is to edit as you go.  Drafting and editing should be like oil and water when it comes to getting it all out.

4.  Cut. this part can be tricky for someone that’s writing what they know.  Because you’re an expert on your subject, you’ve obviously got a lot to say.  When you finish your draft, and begin to edit, start the process with the word “cut” in your mind.  Think about your specific theme, the one you’re covering in this piece.  Anything that strays from that gets cut.  Anything that distracts your audience gets cut.  Long sentences get cut into shorter ones.  Fancy words get cut into simple ones.  Go all the way through your draft, and cut.  Then do it again.

5.  Read It Out Loud.       Please, please, take the time to read your piece with your actual voice in actual words that make actual sounds.  It’s different than the way it worked in your head, I promise.  Plus, reading aloud is a good way to find mistakes.  You don’t have to read to anyone else, necessarily.  But do yourself a favor and hear how the whole thing sounds before you put it out there.

Well, did I miss something?  Anyone out there, expert or otherwise, with a good “write what you know” tip, chime in…

Best Ideas Of The Week

Friday, December 18th, 2009

Friday seems like a good time to reflect.

That’s what this new feature on the Matterhorn blog is about.  Pat and I are online a lot, of course.  And we stumble on some pretty cool stuff throughout the course of a week.welsh landscape- richard0

There’s a lot of things that we see that we’d like to write whole posts about.  So we do.  But other things don’t fit for one reason or another (usually a time shortage).  That’s what the Best Ideas Of The Week is for.

Enjoy…

“This I Believe” is an amazing series of short radio essays from people across the spectrum of American life, many famous, some not.  Here’s one by movie and TV producer Brian Grazer about leaving your comfort zone.  And surfing.

One of our favorite thinkers and marketers, Seth Godin released an ebook called “What Matters Now”.  It’s available for free download, and is the kind of thing you really want to share with as many people as you can.

We’re big believers in quality content, partly because of Joe Pulizzi (@JuntaJoe on Twitter).   He’s been writing about how to use content strategically for a long time on his blog.  This week, he posted a list of 100 predictions for 2010 on content marketing and social media.  These are thoughts from some of the best and brightest; it’s well worth a look.

If you’re an iphone user, you probably need the type-’n-walk app.  Amazing that this didn’t come out earlier.

18 minutes well spent is a big deal in the age of the internet two-point-whatever.  Robert Ballard, an oceanic explorer with too many discoveries to name, gives a fascinating talk about the new age of ocean exploration, and how much left there is to know about 3/4 of the planet.  It’s the kind of thinking that gets you thinking.

Finally, if you’ve never heard John Henry Faulks’ Christmas story, you owe it to yourself to gather up your loved ones and have a listen.

Merry Christmas and Happy Holidays from Matterhorn.

    Make Your Best Ideas Bigger

    Thursday, December 17th, 2009

    It’s easy to feel overwhelmed.

    When you can choose between time on Twitter, producing your video, blogging, finishing that new design for your site, and tweaking your facebook page, You can come to a standstill pretty quickly.enourmornament by A L B

    Instead, why not concentrate on what’s working now?  If your email newsletters are creating conversion, point your marketing that way.  Switching gears digitally is way easier than, say, on a production line.  Put your best stuff up front.

    This has a couple of benefits…

    First off, you can focus on something.  Being scattered is not only frustrating; it’s fruitless.

    More importantly,  working on your best ideas energizes you and your team. Not only do you see results, but you have a good time doing it.  That shows.

    If your social media efforts feel like a slog, you’re putting effort into the wrong place.  Once you tap into what makes you want to participate, you’ll have it right.

    Are You Creative, Or Clear?

    Wednesday, December 16th, 2009

    It makes sense to be creative.

    First of all, creativity is fun.  People respond to it within your company and among your customers.  With billions of web pages vying for attention, the creative ones, in both design and content, tend to have more people like them.Bells by Alykat

    If more people like them, there’s more chance for interaction.  Considering the channels of interaction now available in the world of social media, that’s hugely improtant; interaction is what your site is for.

    The question to ask then is:  What is your site doing creatively?  Is it creative for its own sake?  Is it clever?  Because clever means most people won’t get it.

    There’s a widespread fact/myth that gets spread around the web that the average site visitor reads on a 5th or a 7th grade level (I forget which one).  I’m sure there’s some truth to it.  Clarity is important above all else.

    So, that fact/myth shouldn’t matter much if you remember that most visitors aren’t coming to your site to read (visiting your blog is a different story).  They want information or help performing a task.   That’s it.

    But, they also need to know that the task is worthwhile, that the information is valid.  That’s where creativity matters.  Clarity and creativity need to be on equal ground.

    Skip creative and go straight to creatively clear.

    How To Cut Clutter From Your Website (The Short Version)

    Monday, December 14th, 2009

    Monday morning’s a great time to cut out clutter.

    A lot of times, people look at what they’ve got on their site and don’t really know where to start.  Well, no matter how big your site is (or how much clutter you’ve got), it’s a big project.cable clutter- meddygarnet

    Here’s a rough outline of the process to really, really simplify it…

    It’s starts with an audit.  Open up a spreadsheet and document every page you’ve got.  Also, give each page a grade on the content- use whatever system works best for you.  Record everything you can about the pages, including the tag and headline keywords.

    The next step is to plan.  Set out a strategy for replacing your content; plan for not only what content you want, but who’s going to own it and keep it updated, and how it will fit in the bigger picture of what you’re trying to say.   Content with no plan is replacing clutter with more clutter.

    Then, create. This is the fun part, and it goes far beyond just writing.  Remember that being clear and direct is more important than being clever.  You’ll want to create pathways to conversion on your site; everything your reader sees should have a purpose.

    There’s much more to it, but that can at least get the seed planted and growing.