Archive for August, 2009

What Whitewater Rafting Taught Me About Business

Wednesday, August 26th, 2009

There are two kinds of rafters:  People who have crashed, and people who are going to.  Somewhere down the line, process of elimination, it’s got to happen.  No avoiding it.enjoy it

I’ve crashed rafts.  Hard.  With people in them.  I once crashed a raft so bad, I was thrown headfirst into the cooler in the middle of the boat, after which I stood up (still in the rapid) and said (I’m told), “Everybody put your shoes on- we’re at Grandma’s.”

So, with those experiences in mind, I wanted to make a list of things that I learned while living the wild life of a professional guide.  I always thought running whitewater was pretty intense, but it’s nothing compared to being in business for yourself.

Still, I think there’s a lot that can be learned from it.  One thing I understood early on was that rivers are metaphors for… well, just about everything.  Here’s my chance to put that to the test.

Anticipate

Rafts don’t drive like cars. If you want to make that turn down there, you’ve got to start way ahead of time.  You can move too early, but you can’t prepare too early to move.  Because if you’re late, you’re done.  No amount of correction can put you back on track.  I got so good at anticipating out on the river that I knew what would happen way before it happened.  That’s a good place to be.

Same thing goes for business.  Want to impress a client at that big meeting in the future?  Better do good work now.  Economy is tanking?  Hope you shored up your customers and pricing.  If you ever miss a deadline, it’s next to impossible to  convince someone that it won’t happen again.  The only way to avoid those situations is to prepare.

Cover Every Option

Out on the river, everything went a lot better when I prepared my crew for what to expect.  I’d talk a lot about where we wanted to go, how we’d get there, and the possibilities of what might go wrong.  Invariably, people had a much better time out on the water (and we had a lot more fun in the rapids) when they knew exactly what they could expect from me.

Same thing goes for business.  When I talk with our partners, we discuss exactly what the challenges of the project are going to be.  We discuss tone, style, and structure.  We discuss how many edits to expect.  Basically, we cover as much territory as we can before, well, venturing out into the territory.

Play Through The Bad Stuff

I had a lot of great one-liners for when people fell out of the raft, or when I fell out of the raft, or when I crashed the whole raft.  “Did you see any fish?”  “Don’t worry, I close my eyes for all the scary parts,” and “I’ve been trying to hit that rock for years.” were all standbys.  I know- cheezy.  Still, rivers are one way streets.  When you crash, you literally have no choice but to pull yourself back in, tighten up the straps on your life jacket, and keep going.

The same thing goes for business.  If you do it long enough, you will lose that sale or get an angry client.  With bad breath.  If you get too wrapped up, it’s going to effect the other, great, outstanding work you’re doing.  So, chin up, lil’ buckaroo.  Things will get back into the main current.  Keep playing.

Enjoy It

For a while, sometime in the middle of my career as a guide, I got into this awful habit of just moving downstream fast.  I was intent on getting from A to B and being done.  In reality, what I had done was taken this wonderful thing -my job- and forgotten why it was wonderful.  It was just about the most selfish way I could have behaved, and at the time, I didn’t even know it.

That sucks, and you know what?  The same thing goes for business.

In that way, even when I don’t enjoy being an entrepreneur (and it ain’t all peach milkshakes), I still enjoy it.  Just the chance for me to do what I’m doing is worth everything I put myself through.  I wouldn’t change it for anything in the world.

How about you?

Claim Your Real Estate, Before Someone Else Does

Monday, August 24th, 2009

Domain names and user names are the real estate of the digital world.

Claim Your Real EstateThough the mad-dash for domain names has long passed, the social media explosion has once again rekindled thoughts of the land rush of 1889.

Replacing homestead parcels are user names across the seemingly endless supply of social outposts.

No matter what stage you may occupy in the process of utilizing social media tools, you need to claim your real estate. User names related to your company and your brands might not have an immediate use now, but it very well could down the road.

More importantly, you wouldn’t want misrepresentation of you or your business just because you didn’t take the time to secure your real estate.

Don’t Be Conceited
Not long ago, I had a conversation with an online marketing representative for one of the most widely-known names/brands in the gourmet food world. I had reached out to make them aware of some unclaimed real estate that was being utilized by fans.

To my dismay, I was given a bit of attitude and told, “We don’t have time to go around and claim all of those”. Instead of claiming real estate and protecting a brand name, they would instead send their legal team out to handle any cases that popped up.

Does that seem like a good plan to you?

Mark your territory.
The process can appear daunting. There is no shortage of social sites, where you can lay claim to user names, in fact it is quite staggering. Example: this Mashable article lists 350 social networking sites, and it was written in October of 2007!

There are a number of ways to find available user names, or to find where yours is already taken. One example is namechk, another usernamz.

A service that we use with almost every project will also allow you to register user names for a fee. Knowem (affiliate URL) will check against 120 different social sites, and for a fee, will register them, allowing you to cover a great deal of ground in very little time.

Go…Now

Claiming user names is part of strategy. It’s smart. It allows you to hold real estate, which you can use when your strategy dictates. Claim now, before it’s too late.

Don’t Go Viral. Go Fractal

Sunday, August 23rd, 2009

I’m a physics geek.  I know that must sound strange coming from a writer.  We’re not usually known for our scientific prowess.  But I can qualify it- I don’t understand the math.  What I actually like is learning about the concepts within physics, without all the figurin’.Fractal_Broccoli

I watch the PBS show Nova on Saturday night usually (I know- wild!), and they just happened to have a show on last night about fractals.  If you’re unfamiliar with what fractals look like, or who discovered them, rest assured that the story is as interesting as the concept itself.

Briefly, fractals are geometric figures made of shapes that repeat themselves at smaller scales infinitely.  Computer graphics, most notably video games and movie CGI, are built largely on fractals.

Watch that NOVA show.  It’s amazing.  You’ll be blown away, like I was, about how fractal geometry shows up in almost everything in nature.  Most interesting?  The amount of trees of a given size in a forest are distributed in direct proportion to the sizes and number of the branches of a single tree in that forest.

Chew on that for awhile.

So what does this have to do with marketing?  Repetition, something that lodges itself so firmly in the market that it repeats itself everywhere.  Unlike viral marketing, which grows enormously and then dies quickly, fractal marketing goes forever, repeating itself at every scale imaginable.

Fractal marketing is more natural than viral marketing.  Viral marketing has a hook, a catch, or a gimmick (some of them brilliant) but fractal marketing might not have any of those things.  When your name is synonymous with your service, you’re there.

Google is an example of a company that’s “gone fractal”.   Band Aid is a brand that did it.  Velcro is fractal, and Post-it notes are too.

The bar is set pretty high for fractal marketing, but the structure exists.  What’s interesting about it is that it’s created almost solely on the value of the product, not the amount of hype created around it.

Another interesting point:  Fractals are infinite, but they have a starting point.  It’s worth looking for in the business world.  Are there any products right now that are about to go fractal?

Need Something to Read? Take Some Time to Learn

Thursday, August 20th, 2009

Placing importance on learning and education has been an important part of my life. I didn’t really have a choice; Both of my Grandmother’s were teachers. My Grandfather, a principal. Likewise for my mother and father….and countless other family members.

What have you learned lately?Learning and education, are on-going. It never has a true conclusion, and now more than ever, those in marketing need to study and learn from one another. Some learn from reading, some from watching, some from experience.

In compiling this list for some of our partners, I thought best to be nice…and share.

Let me know what you think and what should be added…and I will continue to bolt-on more of my other favorites.

Blogs:
Just a handful for you to throw into your reader, skewed towards social media, also take a look at our blog roll. (psst…its over there ->>> )

Social Media Today: http://www.socialmediatoday.com/SMC/

Chris Brogan: http://www.chrisbrogan.com/

Scott Monty – Ford: http://www.scottmonty.com/

Online Marketing Blog, (PR and Social): http://www.toprankblog.com/

Here are two strong lists for you to decide what appeals to you specifically: The Ad Age Power 150, and Top Rank Big List.

Social Media Explorer
More solid, social media information.

Books: (yes..of course these ARE affiliate links!)
Groundswell – Charlene Li, Josh Bernoff
If you are familiar with Forrester, you know what this is. If not, this book will help you wrap your head around the changes in marketing, and the emergence of social.

The New Rules of Marketing and PR – David Meerman Scott
A must read for those that still are not convinced that marketing is/has changed.

Call to Action – Bryan & Jeffrey Eisenberg
One of my all-time favorite marketing books. I have read, and re-read this one…and I think you should too.

Social Media is a Cocktail Party – Jim Tobin, Lisa Braziel
A good, easy (and quick) read to get you thinking about implementation and strategy.

Trust Agents – Chris Brogan
I have not even completed this book, but am recommending it. So far, a great read…some great stories to really help make the points have meaning.

How To Succeed In A Small Town

Monday, August 17th, 2009

I live in a town of less than 2000 people.  That’s by choice- we’re surrounded by mountains, rivers, and good friends.  I’m lucky.

An interesting thought occurred to me about my position:  Are the rules different for succeeding in a small town versus a big one?  I don’t think so, but the opportunities definitely are.

Those opportunities can lead to quite a bit of business.  Here’s a couple of rules that I’ve found it’s good to stick by.

Get Involved

Small towns offer a lot of opportunities to be involved in your community and get to know people.  Steering committees and civic groups are good places to dig in. It’s a cool way to get to know people and do something constructive, while building relationships that foster good business.

Be Early

You can’t ever miss a deadline in a small town.  If you have a project that’s on a time line, create mileposts that let you be early.  If the piece takes two weeks, set the deadline with your client at three.

The opportunity to do business in a small town depends massively on reputation management:  If you read about a seller on Amazon who delivers early, think how much better it sounds coming from someone sitting across from you in the coffee shop.

Never Say Anything Bad About Anybody.  Ever.

No matter how much they deserve it.  It’s one thing to rant about a Fortune 500 company on Twitter.  It’s something else entirely to talk about a person that everyone in your town knows by at most a couple degrees of separation.  It doesn’t matter what that other someone is doing, only how you react to it.

And if you can’t say anything nice, don’t say anything at all.  Small towns are just too small to create any friction that could effect your ability to do business with your neighbors.

It’s Personal

These are the same principals of doing good business anywhere in the world, I’m sure.  But in a small town, the opportunities are different- projects are more personal, contact is more immediate, and word spreads fast.  In New York, people don;t know who you are.  But in your town, it’s different.

What’s your experience?

Checking In On Change

Tuesday, August 11th, 2009

Reward doesn’t come without risk. Unfortunately, fear of failure prevents most people from taking any risk at all.  And also from obtaining any reward.

Does taking a risk, and falling short, mean that there’s no reward to be had? Of course not.change

Back in late December, I issued a dual challenge to you and to myself. You were going to change the way in which you approach marketing. I was going to change my diet and exercise, and participate in the Captain Thurmond’s Challenge.

How’d I Do?
Unfortunately, when it came time to race, I wasn’t ready. I set a goal and fell short.  Still, I’m not deterred.  And I actually have lots of positives to report.

Like many people undertaking a great change, I began my journey full-throttle. Drastic change, drastic pace. The first signs of change came quickly, giving me some positive reinforcement. However, I wanted big changes.  Fast.  That’s a rare occurrence in any situation.

Setbacks were expected and came along right on schedule. Distractions crept in, so did doubt. A series of stops, starts, gains, losses. Frustration, jubilation.

At this point, I am eating better yet still dealing with ups and downs with my exercise program. Kids, work… not excuses but reality, make things tough to always find time for a workout.  Yet 8 months in, I am continuing to find ways to do so. So far I have lost 20 pounds.  To me, that’s a big deal.

I didn’t reach my goal, but I’m continuing to work, and continuing to make subtle changes with the intent of those changes becoming permanent.

Positive change.

How’d You Do?
Does my story sound similar to yours? I issued the follow challenge:

My challenge to you, is to change the way in which you approach your marketing efforts. Put the bullhorn down, quit yelling at your customers and quit trying to find needles in haystacks. Listen for a change. Study for a change.

It appears that more and more folks are accepting that change in their marketing mindset is not an option, but a requirement to move forward.  Positive change is happening for many.  How about you?

The Catch-22 Of Marketing Strategy

Wednesday, August 5th, 2009

Alright, here we go.  I’m going to write about my favorite, favorite subject in the world (next to my kids, gravity sports, and layman-level physics.  Seriously.)  Ready?  Here it is:  Paradox.kung-fu

I think I need to put in a disclaimer. If I explain why I love circular dilemmas so much, it loses it’s appeal. The explication of it gets so big and intense that the delicate simplicity of the situation just breaks down.  What makes them work, stops working.

See what happened there? So, there’s that.

But on to how this effects marketing.  Here’s what I see as the big Catch 22: Less-Is-More.  It’s a familiar phrase that gets overlooked quite a bit, and could stand a little love and attention.

What It All Means

Less-is-more means don’t shout.  It means help others, even if it doesn’t benefit you directly.  It means forget competition and be yourself.  It means do something amazing without seeking credit.  I’m sure you can add others.

So, here’s the dilemma- companies that do less-is-more well are very successful.  They can use that success to make “less” effective, because they don’t have to do “more”.  Tiny companies that are struggling to start in their vertical feel as though they have to do “more”.  But if that’s the route they go, they: create spam, appear selfish, play catch up, and toe the line.  And other consequences.

When Less Becomes More

It’s much better to embrace it.  Use less-is-more as a central tenent of marketing strategy, even though it’s tough.

And why is that?  Because it feels on the surface like: no one will hear you, it’s not worth the effort, you’ll appear inexperienced, you won’t get noticed.  And other fears.

That’s what it feels like.  But, of course, the opposite happens.  It takes time -more time than spamming, anyway- but eventually less-is-more.  And as that happens:

  • Your voice becomes more important.
  • You reap big benefits from those you’ve helped.
  • Competition become de facto partners.
  • People seek you out to bestow credit upon credit upon you.
  • And many, many other boons and blessings.

Have an opinion, young grasshopper?  Too much philosophy and not enough juice?  Reply, and reveal your innermost thoughts…

Why I Love Writing

Monday, August 3rd, 2009

smile

The simple answer is because I can’t draw.

The better answer is because it gives me an opportunity to help people. I get to say what they feel, and that’s a huge responsibility. That makes me feel great. “Honored” isn’t too far out of the picture.

Also, I’m a reader. I’ll read anything I can get my hands on. Fiction, business books, graphs, maps, anything. I’ve always been that way.

A little recent background: I managed a whitewater rafting company before I started writing professionally. Big job- oversaw a staff of about 80. I loved my employer, loved the people I was working with, loved the customers, our guests. But I realized that my favorite three or four hours every two weeks was when I was writing our newsletter.

It was inescapable. I had to do it. I made the leap, and now, here I am, a partner at Matterhorn.

My job, primarily, is to organize and create web copy, write and edit blog posts and newsletters, and create copy for peripheral pieces for clients. For us, I write proposals, write a lot of the Matterhorn blog, and take care of any other business writing that comes down the pike.

I get to integrate what our partners want to say within the style and structure that Pat creates online. It’s a good formula for us, and it’s working well.

So, in short, I love writing because I can, because I’m a reader, and because I feel it’s an honor to be asked to do it.

How about you? Why are you doing what you’re doing?