A Blog About Digital Marketing…

We write about what we do. Digital marketing ideas that are approachable, through the lens of our work; that’s what you’ll find in our posts.

Archive for April, 2009

Captain’s Log- Analyzing The Personality Of Your Blog

Saturday, April 4th, 2009
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Are you kind of a geek?  A jock?  A wordie or a foodie?  A techie, or a Trekkie?  How much time do you spend thinking about, reading up on, or participating in your passion?

Does that show up in your blog?

It should.  There are a couple different takes on why, but they all lead to the same place.  The key to successful business blogging is authenticity, requiring nothing less than your heart and soul.  There needs to be genuine appreciation and interest in your subject when you blog.  Why?  Because that’s what makes you worth reading.

Otherwise, isn’t the news enough?  Your blog is your personal take on a thing.  It’s your stage.  Be you.

Ahead-of-the-curve marketing guy Seth Godin and Gary Vaynerchuck, his louder, coarser doppleganger, come from the “life’s too short to be boring” camp.  And while that sometimes reads as pretty freakin’ idealistic when you’re trying to pay the bills, it still makes a ton of sense.  It’s inspirational, and the blogging world needs that.  Hell, the regular world needs that.  They’re inspired people, writing about sharing inspired ideas.

Super-Friendly Chris Brogan is all about the relationship.  His blog is full of great marketing advice, but it’s put out there in an entirely conversational and personable way.  That’s who he is.  It’s hugely palatable for a bunch of people.  In a way, super unfriendly Naomi Dunford does the same.  She’s all about the relationship, too, but it’s highly selective.  Her writing, and consequently, her business, is only going to appeal to a certain type of person.  And that’s the way she wants it.  Her voice puts her there.

I read an interesting post on this same subject yesterday by Lisa Barone about ghost blogging (the discussion in the comments is well worth reading, too).  I feel like she really got to the heart of the matter with this part…

In some respects, blogs and tweets are just content. And there’s nothing wrong with hiring someone to produce content for you or to help you push it out. Without that glorious fact, I wouldn’t have a job. However, realize that if you outsource your blogs, your tweets, and your online persona to generic ghostwriters, that you’re doing yourself quite an injustice. You’re missing out on what these types of content can really provide.

That’s a razor thin line for me to walk, but I’m going to anyway (because I’m not generic, and I’m confident I can prove my point).  My take is that, as a business, you can’t outsource all of your social content, or even most of it.

But if they’re genuine about the subject, do the research, and care about the client, copywriters can successfully create a portion of that content.  As a copywriter, that’s what I do.  I pride myself on it.

I just can’t write your portion of it.  That’s how marketing through social media differentiates itself from advertising.  You’re invovled.  There’s no “social” to it if you’re not.

On Star Trek, the show always (usually?  I’m not a trekkie, so don’t ding me on the hardcore particulars) started with an entry from the captain’s log.  Now, there were plenty of other reports coming out of the Enterprise.  Back at Federation HQ, they had a whole slew of data and information and personal takes coming from the rest of the ship’s crew, I’m sure of it.  But only the captain wrote the captain’s log.

Your content is like the information coming from the Enterprise.  You’re the capitan, so fill out the log.  If you can’t write, get an editor.  Contribute.  The Federation’s waiting.

Spring Cleaning On Your Website

Thursday, April 2nd, 2009
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Spring is a good time to get the cobwebs out of your website.  Here are a some things to keep in mind when you’re cleaning up and getting ready for new users.

Style How long has it been since you changed your site’s themes?  Graphic design is a good element to freshen up right off the bat.

Think of how you feel when you visit a website.  It’s a instantaneous reaction, and research shows that it takes about 1/20th of a second for you to figure out whether or not you’ll stay.  Well, a lot of that is determined by design.

Also, design is tied into your conversion rate.  By creating usability through good, fresh design, you fulfill customer expectations.  Plus, you make a good impression.  Good design is the first sign that you care about your site.

Content Just based on percentages, I can say that it’s time to refresh your content (those of you that have new or regularly updated content, just ignore this part).  New content is always worth getting.

Here’s why:  It takes about 7 times as much of an investment to get a new customer as it does to keep an old one.  New content is a budget conscious way to keep those old loyal customers around.  If you have a way to update what your site’s saying, your providing value for people who are already coming to you.  It keeps you fresh.

And new content is good for search.  The more people you have looking at worthwhile stuff and linking to it, the more the search engines will like your site.  You can only do that with new content.

Structure As strong as the search bots are today (that’s what’s reading and ranking you site when people look for it on a search engine), you might need a serious redevelopment plan if your site is more than 2-3 years old or so.  A spring garage sale: all code must go.

People who specialize in search engine optimization (SEO) know how to build and tweak sites for best performance. Think of using an SEO as having a tune up, or even an overhaul.

It makes sense to think about your website in terms of these three areas.  If you’re not turning dials in there, you should be.  After all, it’s spring- throw some of that junk out, and freshen up a little.

This Changes Everything- Sports & Social Media

Wednesday, April 1st, 2009
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Bold statement, eh?  Everything?

Yes.  Everything.

We’ve all read about, talked about, and re-read about the impact of social media on consumption, buying behavior, branding, etc. This is no longer conjecture and postulation. Behaviors have changed.  Marketing budgets have changed.  Social Media is here.

Those that know me know I am a ravenous sports fan. I enjoy watching it, enjoy teaching it, enjoyed playing it (although I’m not sure my club lacrosse tenure could be dubbed “playing”).  I can tell you as a sports fan and a marketer- social media has changed the world of sports forever.

Tweeting Announcers And Reporters That Ping
Last night, in anticipation of the start of my favorite sport (baseball), I was intrigued by the use of Twitter by on-field reporter Jenny Cavnar. Tweets during the game about upcoming interviews, use of open ended questions to generate participation and tid-bits from the dugout including TwitPic posts.

Luis Rodriguez throw almost hit me in the dugout… not really. but if there was no fence… no telling

You can’t help but read that and envision a baseball flying at you. Or, well, at Jenny!

Increased audience participation and greater insight into the actual goings-on of the game… that’s what reporting is turning into.  Think of half-time interviews with questions being asked by the viewers.  Players hyping the games at breaks. Cool stuff.

It also presents opportunity for the reporters. I tried to send Jenny a piece of advice about her profile (but I think I instead came off as a Twitter stalker).  Right now her profile is branded with her current job. What if Holly Rowe’s job opened up and Jenny took the job?  Would she take her following of fans with with her?  Not with a handle branded for a San Diego station.

And, yes, you can easily change your Twitter handle, but I have seen that happen before with a lot of confusion as the result. Using @jennycavnar, ala @erinandrews, creates a personal brand, and allows continuity in moving up the ranks.

Others like West Virginia University play-by-play announcer Tony Caridi gives fans insight on shoot-arounds, traveling with the team, and game prep.

What About The Players?

A growing number of athletes are utilizing social media as a simple way of interacting with fans. Lance Armstrong tweeted about his recent wreck shortly after the incident. Milwaukee Bucks forward Charlie Villanueva sent a tweet during half-time, drawing the ire of his coach, but appreciation from fans for the nugget.  From a fan’s perspective, can you get any closer to the game without actually being there?  High-def widescreen, surround sound, a six pack and Twitter!

Shaquille O’Neal, Dwight Howard, and others have joined the social media party as well. As an aside, I can’t help but think that Shaq needs a handheld keyboard the size of a car door to accommodate his cartoon-like hands.

Other sports have participants as well, from NASCAR drivers Robby Gordon and Ryan Newman to Major League Baseball players Justin Morneau and Chin Ming-Wang.  Even competative eating champ Takeru Kobayashi has a blog (kind of hard to read, though).

Yankees pitcher Wang, recovering from off season surgery tells us:

My foot is very itchy in the cast.

As a kid, interaction with players was rare. You read what was published, you saw the occassional interview and if you were lucky, you got to yell at them from the stands in hopes of an autograph.  That’s gone.

Social media is making sports, well, more social. Teams will benefit through bigger fan participation. Players ability to manage perceptions and personal brands will benefit. Fans, who hope to get closer to the games and sports they love, will benefit hugely.

The Coaches Get Involved

Another interesting twist on social media and sports is its use by coaches. From professional to collegiate all the way down to high school, coaches are participating and giving fans insight and tidbits to help cure their insatiable desire to be an “insider”.

From community college basketball coaches to Division I coaches like Pete Carroll, Bill Stewart, Bob Huggins, and Jon Calipari, coaches are leveraging social media.

These new social connections are a recruiting tool, a scouting tool,  a reporting tool,  most definitely a branding tool, and a new connection between fans and the players.  And lots of other uses that no one has thought of yet.  We’re seeing the beginning of something that will transform all aspects of sports interaction.  For the better, I think.