A Blog About Digital Marketing…

We write about what we do. Digital marketing ideas that are approachable, through the lens of our work; that’s what you’ll find in our posts.

The Matterhorn Marketing Blog. Our favorite subjects?  All things digital marketing.  Also family, friends, and books we like.  Thanks for stopping by.

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Instructions For The Triggerpuller

July 29th, 2010 by Ben Curnett
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There’s a lot to be said for collaboration.  It’s helpful to have another set of eyes and a different perspective.

But only one person can pull the trigger.

Go ahead and decide who that’s going to be before you start.  You’ll save everyone on your project time and headache, which saves the business money (which is why we do this).

There’s a lot more to a marketing strategy now that in the past.  The parts and pieces make it possible for there to be a lot of different places and ways to launch.  Better be able to trust the person responsible for it.

Establish tone.  Create style.  Be consistent.  You need to instill confidence in your co-workers just as much as you do in your clients.  There’s no way to do that through constant consensus.

If you can do that with the people that you’re working with/for, your work is going to be better.  No question.  You’ll have eliminated micromanagement from your workflow, because you’ve trained yourself (and your team, and your customers) that your decisions are good ones.

Here’s a path to making that happen…

1.  Workflow.  Make sure everyone involved in the project understands that you’ll be the one hitting “publish”.  Whatever path you need to take to get there, try to make it as straight as possible.  Too many cooks spoil the copy.

2.  Fight flexibly.  Content marketing is a process, not an event.  If consensus does move away from your direction, consider the reasons for that.  There’s a lot of room as triggerpuller to include other people’s ideas while still maintaining the integrity of the piece.  That’s one of the reasons the triggerpuller job is so great: you’re the ultimate ally.  But be ready to fight for something you need.

3.  Take responsibility.  You make decisions based on how you see the marketing landscape, and guess what?  You’re going to make a mistake.  You’ll read something wrong, upset the wrong person, publish typos.  Worse, you’ll do it on behalf of someone else.  Oosh.  When it happens, be ready.  Own up to your mistake.  Then get ready to pull the trigger again.

What do you think?  Small biz trigger pullers out there, what’s your take?

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Do You Believe In Your Content?

July 27th, 2010 by Ben Curnett
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It’s easy to say so.  Not so easy to actually do.

It’s all about trust.  If you trust your customers to get it, you can do amazing things with content.  You get to make it personal.  You can use a shared language all your own.  You can be brave.  You can even fail, and try again, and fail, and try again.  Content like that commands belief.

No trust, though, and there’s no way to create belief.  You have to cover all the bases.  You have to hedge.  You have to play the devil’s advocate.  You have to appeal to all sides.  You have to dumb down and market to the largest common denominator.  You have to tell only part of the story (the shiny part).

Can you really believe in something like that?


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Do Search Engines Think You’re Sexy?

July 26th, 2010 by @matterhornpat
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Well, not you, but your website. If your website could talk, it might ask you, “Does mySQL look fat in these jeans?”.

Thankfully, you could answer that question without hesitation, “It’s your inner beauty that matters”.

Search Engines are largely an un-superficial bunch. While the way your website looks does impact user behavior (which may or may not subsequently impact search performance), the look of your site is not that important to search engines. That’s not to say that making it sexy isn’t a good idea!

Fact is, despite Google having Goggles, search engines cannot see, so in the digital realm every ugly duckling out there has the opportunity to become a very desirable swan.  And obtain solid rankings.

How to Make Your Site Attractive To the Engines:
The boot camp phase consists of getting your ducks in a row, and harvesting all the low hanging fruit. By paying close attention to the “inner-beauty” of your website, you will be putting yourself ahead of much of the competition.

  • Does your website load quickly?
  • Is it available? Or do you have regular server outages?
  • Is your site architecture well-planned?
  • Do you have quality internal links in place?

Once you have a handle on the basics, you’ll have already made your website quite attractive to the engines.  It’s time to take it a step further.

How to Make Your Site Sexy:
While you can cover a lot of ground by simply making your site attractive with some of the considerations above, you can sexify your site (like that word?) and make it simply irresistable to the bots and algorithms. This helps put you in the position to then work on becoming irresistible to your visitors.

  • Build Links
  • High quality, relevant links are like tight jeans to the search engines. When you build quality links and point them to various places within your website, the bots won’t be able to take their eyes of your package.  Er, content.

  • Continue Creating Content
  • Everything that’s good.  Written, video, photos, user generated. No matter what the form, consistently creating content is like phalloplasty for your website (wonder what kind of spam we’re going to get in the comments for using “phalloplasty”?).

  • Be Social
  • Get out there and meet people. You’re never going to get asked to the prom sitting at home. Participate, interact, be active.  It can attract like minded people to your site, and you can also feed in your social activity to different places on your pages.

  • Google Gets Beer Goggles (And Bing Does, Too)
  • Ever see a site ranked ahead of you for no obvious reason? Lots of spammy links, thin content, poor site structure, yet there it is occupying a coveted location in the search results.

    How did it get there? Well, it’s hard to understand exactly, so to simplify it a bit:  algorithms get beer goggles too. Algorithm changes are, in a way, like sobering up after a wild party. Eventually things fall back into order.  You have to pay attention, but the algorithm can’t be your sole focus.

Create good content and a good SEO maintenance schedule, and the readers and rankings will follow.

Staying In Shape Online

Just like in the real world, some are seemingly born with “it”.  However, when you peel back the surface, it’s very clear: You have to work for it.

Websites are just like humans, in a way. It’s all to easy to let yourself go. One day you’re going for an early morning five-miler; the next day you might find yourself sitting on the couch eating Twinkies while a Jefferson’s re-run flickers on the TV and wonder what the hell happened.

Same thing with your website. Let it go, neglect it, and before you know it you find yourself knocked completely out of the rankings.

How do you keep your sites sexy?

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Writing Video 101

July 23rd, 2010 by Ben Curnett
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That’s right, it says “Writing Video”.  Scripts.

You can do this.  Video is huge.  There are numbers and statistics showing that investment in online video marketing is continuing to grow, year after year.

Duh.  Of course it is.  Think of what video has going for it:

-It’s quick.  Small businesses can make their own videos in the amount of time it takes a production company to get donuts for their meeting.

-It’s cheap.  $150 bucks buys you all the HD camera you’ll ever need.  Throw in another ten for some lighting, if you’re getting all fancy.

-It’s easy.  Turn it on, shoot some footage, and post it everywhere.  Done.

The question is, what are you going to film?  What’s your content?  Those are the questions to answer, not “how?”.

Here are some tips for creating video scripts:

Less Is More Let the video do the work.  Keep in mind that you’re writing for a medium that captures an audience through pictures, not words.

Set The Scene Regardless of whether your video is a monologue, a documentary clip, or an info piece, include the setting in the writing.  It should have something to do with your subject, so remember it when writing the script.

Include Some SEO Google is using the same tech as they use in Google Voice to index video clips.  That means that what you’re writing, even though the audience won’t see the transcript, can influence search results.  Keywords, people.

Outline Especially for informal videos, you want the script to come off naturally.  That’s hard to do with people who aren’t professional actors, so including an outline can help cover your subject without setting the script in stone.

Include Directions If you see your action taking a certain course, make sure you include it in [brackets].  Don’t leave everything up to the camera; make the action part of your script.

Remember, these are tips for informal videos.  Which you can make tons of without a ton of investment.  Add a little planning on the front end with a script, and you’ve got another channel for your digital marketing.

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5 Editing Tips Every Blogger Should Know

July 19th, 2010 by Ben Curnett
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Writing is writing.  But what you’re doing is something else: business blogging.

You’re talking about what’s going on in your world, giving your perspective, sharing your expertise.  There’s an element to what you’re writing that makes it stand out from other content you produce, like brochures or white papers.

That element is speed.

As a business blogger, you need to produce content.  Regularly.  It has to be interesting.  Valuable.  Useful.  And it has to be quick; if you’re like most other small business bloggers, writer is just one tiny hat among the several hundred others you’re wearing.

So you have to be quick and you have to be good.  It reminds me of that old sign you’d sometimes see:  ”It can be quick, it can be good, or it can be cheap: pick any two”.  It’s arguable whether or not blogging is cheap; there’s a significant time investment if you’re going to do it right.  But for now, let’s say that one’s a given, and we’re going with the other two.  Quick and good.

How do you make that happen?  One way is to be a better editor.  It’s one thing to crank out some ideas, but it’s another to make them readable and interesting.

Here are five editing tips you can use to help make your writing both quick and good:

Don’t Stop: It’s not quite stream-of-consciousness, but you shouldn’t stop writing once you start.  Keep pushing instead of working on that “perfect” paragraph.  William Zinsser has some excellent examples of writing through your mistakes (the opposite of editing as you go) in his book On Writing Well. There is no slower way to edit than to do it as you write.

Get Consistent: Build some style into your writing that you go back to over and over.  For example, use two spaces after sentences.  Or start to understand that you like to begin sentences with “And” or “But”.  Get familiar with where you like to use colons.  The more comfortable you are with the devices of writing, the less of a challenge it’ll be when you go to edit: you’ll already know what you want your words to sound like.  Consistency builds speed in editing.

Read: Without exception, good writers are good readers.  With 14 bazillion blogs out there, you should have no trouble finding something to read that you’re interested in, and that can help provide some ideas about style for your own writing.  Don’t get too caught up trying to write like others, but do pay attention to what other writers, good writers, are doing.  This blogging stuff is like anything else- there is technique to be learned.  Reading a lot helps you be a better, quicker editor.

Read (part II): I say it a lot, because I feel it’s the most neglected (and probably the best) piece of editing advice I’ve come across:  read your stuff out loud before you publish.  There are tons of reasons to do this, not the least of which is because you want, to a large extent, to write like you talk.  Also, it’s hard to miss mistakes if you hear them.  Reading out loud is the cruise missile of editing.  You can cover pretty much everything with it.

Cut.  Cut Again.  Cut Some More. The reason I saved this for last is because it’s probably the most widely known editing tip, but maybe the most misunderstood, especially when you start to think about writing in terms of being quick and good.  When you go through what you’ve written, what are you looking to cut?  Well, start with paragraphs (make them smaller).  Then sentences (make two short ones out of one long one).  Then words (don’t use “unornamented” when you mean “plain”).  The thing is, once you get used to those inevitable cuts when you’re editing, you’ll start to incorporate the cutting process into your writing, making your posts better, at the same time you’re producing them faster.

Well, what about it, editors?  What am I missing here?  Can you be quick and good, or are they mutually exclusive?

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Get Help Now: A 12 Step Program For Digital Marketing

July 16th, 2010 by Ben Curnett
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You know you need help.  Just the fact that you’re reading this right now proves it.

Admit it:  you’ve been meaning to update your site for years.  But, for some reason, you can’t.  You’ve used every excuse in the book, but the reality is this: your content has become unmanageable.

If you’re serious, if you’re ready to make a change, there is a way…

The 12 Steps Of Marketers Anonymous

1.  You admitted that you are powerless over what you call your website as it stands right now.

2.  You came to believe that a digital marketing team could restore you to sanity.

3.  You made a decision to turn your website over to your digital marketing team because you didn’t understand it.  Yet.

4.  You made a searching and fearless inventory of your content, noting what can be salvaged and why.

5.  You admitted the exact nature of your wrongs, from losing passwords to hiring your nephew to build the damn thing in the first place.

6.  You were entirely ready to have your digital marketing team remove the defective site from the internet.

7.  You humbly ask you marketing team to make the logo bigger.  When they refuse, you finally understand why.

8.  You made a list of all pages that were wrong, and became willing to amend each one.

9.  You made direct amends to those pages, and became fully involved in your digital marketing strategy.

10.  You continue to take a personal inventory of your site, and when you were wrong, promptly admitted it, via twitter.

11.  Sought through communication and timely feedback to better understand your digital marketing strategy, learning to use new tools and techniques to carry that out.

12.  Having had a technical awakening as a result of these steps, you tried to carry this message to other marketers, and practice these principles in everything you do online.

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Working With Your Digital Marketing Team

July 15th, 2010 by @matterhornpat
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First, why work with a digital marketing team?

Digital marketing companies:

  • create strategy
  • design
  • develop
  • optimize
  • train
  • measure

Do any of those sound like processes that could help your marketing efforts?

The Alternative

Yes, of course you could have your brother’s nephew design your website in Front Page. You can also create your own fan page and spam it to bits, post asking for more fans and end every sentence with three !’s. Run your own pay per click campaigns without landing pages and bid management.  Want to simply use the same copy from your brochure online?  No problem.

Forgive me for sounding jaded, but I’m, well, jaded.  I’ve talked to many companies that use that type of rationale I explained above to not hire a digital marketing company.

The fact is, you can run your own digital marketing from the ground up. However, you can also build a car from parts, but why would you do a job that others have years of experience in doing?

By hiring a digital marketing company you can expect efficiency, experience, and in-the-trenches knowledge. You can also expect to be asked to communicate and participate.

The Relationship

Entering into any relationship, whether it be work or personal, requires several things to be successful. Beginning a digital marketing project is no different;  people will often enter into a contract not knowing what exactly is expected of them in order to achieve success. Even when entering with eyes wide open, there are still potential pitfalls that can derail your project.

Understanding that digital marketing is important to your company is half the battle.  If you and your company don’t buy into the process, you’re setting yourself up to fail.

Once the contract is signed is when the real work begins. It’s important to realize that signing the contract marks the beginning of your work, not the end.  View it as an investment; you will reap what you sow.

The Communication

It is always important to make sure everyone is clear on how the project will run and how (and where) communication lines will operate.  The time to communicate your hopes, wants, expectations is at the onset, not mid-way.

Establish preferred methods of communication, and don’t be afraid to pick up the phone.  Email and Instant Messages offer a great opportunity for quick, concise communication. However, it does not convey tone, sarcasm, and poor attempts at humor.

Provide direction, and still let your team “do their thing”. Give ideas about the design you have in mind. Help brainstorm keyword seed lists. However, let your designer design, let your SEO do the keyword research.

The Participation

Digital marketing projects are processes, not events.

In order to reach the finish line, milestones must be passed and completed. Almost always, you will be asked to provide some form of feedback and approval for those milestones to be met, and for progress to be continued toward project completion.

Providing quality, timely feedback is important to the workflow of your project. When presented with design ideas, a reply of “I don’t like it” helps no one, and serves simply to continue spinning your wheels instead of making progress.

When you participate, you are part of the process. In today’s world, there really is no “completion” when it comes to marketing online. You need to continue to publish, to monitor, measure, and modify. Participating in the planning, the building and the implementation will keep your marketing efforts worth your money and time.

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Developing A Content Calendar 101

July 12th, 2010 by Ben Curnett
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Quit stalling.

Your digital marketing needs some new content.  But instead of writing something interesting, something that only appeals to your fans, something not everyone will like but is true to your personality, you write what you wrote last year.  You’re having a sale.  There’s a special.  You’re so much better than the competition.Calendars- handy!

Ugh.

Part of the reason you went that route is because it was easy.  Rewriting your old stuff is the path of least marketing resistance.  No one will call you out, no one will make fun of you.  No one will really notice.  But you can check “done”.

A much, much better way to go is to create a content calendar.  Planning out your content inspires creativity and gives perspective.  If you’re putting time and money into digital marketing, you want to make a content calendar.  Here’s how:

Make Some Strategy Decisions: You need to think about platforms, distribution, and consistency.  Also tone, style, and substance.  All the content in the world isn’t going to make a difference without the planning to make it worthwhile.  Who are you writing for?  How often?  What does your reader need?  Who will do the writing?  Who owns it after it’s done?  What are the outcomes you want at the end?

Define Your Subjects: One cool thing among the many offered in a typical blog platform is the ability to categorize your work according to subject.  I’ve had a lot of success starting here in a whiteboard session.  If I want to plan out blog posts for a year, it’s going to be a lot more cohesive if I can define several subjects that my posts will cover.  It’s a great method for staying on the path you set out with your strategy.

Calendars Aren’t Always Temporal: Another thing I’ve learned is that a content calendar doesn’t always have to follow a time schedule.  For instance, if you group your topics according to 6 subjects, you might want to fill each subject with 8 topics, for a goal of 2 posts a week for a year.  Then you can pick and choose which topics to write about according to what you’re learning as you write (metrics, man… metrics).

Timely Posts Are Smart: Having said the above, it can also help to plan your topics out according to day.  IF there’s a big conference in your vertical, it’s probably good to have a plan to how you’re going to talk about that.  Planning your calendar according to day can also help motivate writers; deadlines have amazing power when wielded by the right editors.  If, in your case, that’s the same person, all the better to keep you on track.

So, here’s one process for doing all that:

-Sit all the principles down in front of a big whiteboard.

-Discuss the strategy points listed above.  Depending on the scope of your project, this phase alone can take hours or weeks.  Plan accordingly.  Also, be ready to change strategy as the process unfolds.

-Write out your subjects.  Make sure they fit in with the strategy points you’ve decided on.

-Fill those subjects with topics.

-Arrange as necessary.  Go with a calendar.  Assign topics.  Whatever structure works best for your project, you’ll need to build it before you start writing.

-Follow through by updating, revising, editing, and monitoring your work.  It’s not dead once you hit the publish button (the map is not the terrain, after all).

What do you think?  Ever built a content calendar before?  What do you do that’s not included here?

Share, people.  Share.

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What Sesame Street Can Teach Us About World Domination

July 9th, 2010 by Ben Curnett
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I love Ernie.  I’m not afraid to say so, either.

This morning I read Good Night Gorilla to my daughter.  If you’re not familiar with the story, Mr. Zookeeper says goodnight to all the animals as Gorilla (and Mouse) quietly release all the animals from their cages.recognizable faces around the world

Here’s the thing: Armadillo has an Ernie doll in his pen.

Ernie, and pretty much all of Sesame Street, is ubiquitous.  They’re everywhere.  And they got there by being symbols of good, reliable, interesting, helpful content.

Do you remember life before the internet?  Well, there was this invention called television, and on this invention they showed shows.  Every day, you could tune in to Sesame Street and get songs, games, goofs, and smarts.  Every. Day.  And here’s what happens when you create quality content every day for 40 years: You win.

Your brand becomes synonymous with quality.  Here are the principles behind doing that:

Be Unique Sesame Street is known all over the world and is instantly recognizable because they do one thing: make Sesame Street.  What are you making that instantly recognizable?

Be Consistent Sesame Street delivers great content every day.  Whatever your schedule is, make sure you stick to it.  Your fans are expecting you- if you’re only there for them sometimes, you’ll lose their trust.

Be Excellent It’s not enough just to stand out and do it regularly.  It’s got to be good.  Make worthwhile content that’s informative, passionate, beautiful, helpful, or personal.  Don’t suck, don’t write just to write.  Sesame Street was excellent when it launched, and still is.

Be Confident You can’t write for everyone, so don’t try.  You know who you want to help, just like Sesame Street does.  the difference between you and the others is the confidence to speak only to those people.  It’s talked about on the writing blogs all the time, but cutting out a segment of the market to connect better with another segment takes bravery.

Sesame street would have failed if they tried to teach all kids from birth to 18 how to read.  Luckily, they just talked to 3 year olds.  And they dominated the world with good content.

You? You don’t have to dominate the world.  Just your business.  I think Sesame Street’s a pretty good model for doing that.

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If You Want To Write, You Have To Struggle

July 5th, 2010 by Ben Curnett
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The blank page.

That’s a pretty scary opponent for most people.  It’s what keeps most marketing from being effective, much less from being any good.Pushing Up Through Pavers

It’s sadistic, but the blank page makes me happy.  It’s a security fence.  A checkpoint.  Only the people who are willing to struggle through the blank page, who put some effort into this, are going to get anything done.

That’s as it should be.

Here are some tips for those of us who face the blank page, and come out writing:

Bank- It’s called a swipe file, and it’s a necessity in the content world.  Take your ideas and keep them somewhere accessible.  Then, when the blank page greets you in the morning, you’ll immediately have an answer to the never ending question, “What should I write?”

Move- Don’t stop to wait for inspiration to hit you; you’ll be waiting a long, long time.  Keep moving.  By that, I mean don’t stop to edit as you write.  Outlines are a good way to keep moving.  So are deadlines.  So are prompts.  If you continue to press ahead, eventually, I promise, the ideas will come out.

Dig- If you’re not reading a lot, you’re probably not writing a lot either.  They say the web is an echo chamber, and that’s definitely true.  To an extent.  Better to think about improving on the ideas of others.  And hopefully, your ideas will be written down for others to improve on as well.  Dig around to find the people with good ideas, and read about them.

Fight- The blank page is waiting for you every time you sit down.  Sometimes you’re ready.  When you’re not, don’t give up without a fight.  Pound out words.  You definitely have something to say about your business, your marketing, or your customers.  It’s all in there.  Fight to get it out.

Dream- Go big or go home.  Vete a casa grande o ir. It’s okay to be wrong.  Be imaginative.  If what you’re writing feels uncomfortable, you’re probably on the right track.  Put your dreams into what you’re writing.  Otherwise, what is your marketing, really?  Another billboard?

Does the world really need one of those?

Writing is a struggle. A good one. It’s worth it.

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